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Technical Support Fundamentals

Technical Support Fundamentals

Take the first step to kickstarting your career in technical support fundamentals.

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Course Highlights

  • 20 Hours of E-learning content, tests etc

  • Earn a Career Credential

  • Access to different Tools to grow skills, careers, and businesses.

  • Offered By Google

Mode of learning: Online self study

Course Overview

What are the course deliverables ?
  • Taught by top companies and universities

  • Affordable programs and 7 day free trial

  • Apply your skills with hands-on projects

  • Learn on your own schedule

  • Course videos and readings

  • Graded quizzes and assignments

  • No degree or experience required for many programs

  • Shareable Certificate upon completion

More about this course
  • This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.By the end of this course, you’ll be able to:

  • Understand how the binary system works

  • Assemble a computer from scratch

  • Choose and install an operating system on a computer

  • Understand what the Internet is, how it works, and the impact it has in the modern world

  • Learn how applications are created and how they work under the hood of a computer

  • Utilize common problem-solving methodologies and soft skills in an Information Technology setting

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Curriculum

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