|Course or Certification Name||Category||Location||Mode of learning|
|Vskills Certificate in Team Management||Leadership||Online self study|
|70-247: Configuring and Deploying a Private Cloud with System Center||Cloud Computing||Online self study|
|70-246: Monitoring and Operating a Private Cloud with System Center 2012||Cloud Computing||Online self study|
|Inbound Call Center Management||Telesales||Online self study|
|Microsoft SCCM - Administering and Deploying System Center 2012||Online self study|
|Team Building 101||Online self study|
|Sales Training: Sales Team Management||Sales Management||Online self study|
|Leadership and Team Building||Classroom|
|The role of HR as a Business Partner||Talent Management||Online self study|
|VMware Certified Professional 6 - Data Center Virtualization (VCP6-DCV)||Virtualization||Online self study|
|Personal Growth and Team Building||Classroom|
|Frontline Call Center Skills||Customer Service Management||Online self study|
|Creating an Effective Sales Team||Online self study|
|Inspiring and Motivating Arts and Culture Teams||Organisational Behaviour||Online self study|
|Deploying Microsoft 365 Teamwork||Online self study|
Managing teams is the foremost requirement and important skills for managers and leaders, in an organization. Increased competition and globalization has made team management a challenging task for today’s leaders. | Leaders need to be proficient in team management skills like building influence, motivating team members, conflict management, negotiation and group decision making, to manage teams effectively.
In this course, you will explore about the basics of private clouds and how they are monitored for performance, health and fulfillment. It also covers the system center 2012 R2 suite of products and how they are used for holistic cloud management. This course focuses on decision making, maintaining service management, resource monitoring and critical thinking. It is one of a series of programs that prepares that learner for Microsoft exam.
This course is aligned with Microsoft Certified Solutions Expert (MCSE): Private Cloud | In this course, you will explore about the basics of private clouds and how they are monitored for performance, health and fulfillment. It also covers the system center 2012 R2 suite of products and how they are used for holistic cloud management. This course focuses on decision making, maintaining service management, resource monitoring and critical thinking. It is one of a series of programs that prepares that learner for Microsoft exam.
One of the highly acknowledged management programs in the world, Inbound Call Center Management course will endow you with the skillset you require to develop the center’s performance. The certification is comprised of ten modules that are case studies and best practices. These will help drive change for your call center by using best practice methods. Now expectations of the customers are constantly increasing. They want the problems to be solved quickly and wish a personal interaction with an agent. This course will enrich the training you give to your agents and meet the needs of your customers.
Microsoft System Center Configuration Manager (SCCM) certification proves that a candidate has the ability to help businesses manage client computers and devices. This Microsoft SCCM: Administration course has been designed to impart the necessary training and skills to the candidates to install and manage Microsoft System Center Configuration Manager 2012 R2 | Developed by experts in the industry, this course offers quality online content that will help candidates to boost their career prospects | The course covers various areas like administering and deploying, configuration the System Center 2012, performance and health monitoring, and other related topics
Team Building 101 is a course designed to help any team leader, from a sports coach to an executive professional, design and put together a winning team that achieves its goals. Lessons include vital information such as design and purpose of teams in various real life scenarios, the psychological aspect of the team membership and team building, shaping realistic goals and assessing resources to develop your team, and team building exercises to help you motivate and inspire your team to achieve maximum success. | Rather than simply a list of team building exercises, this course is packed with complex information from fields such as psychology, sociology, business management, cultural anthropology, and more broken down and delivered in a way that highlights the information you need to master in order to achieve your goals for your team. From the modern challenges of virtual business to leadership development, this course will take you from start to finish when it comes to team building.
In this course, you will learn how to define your target market, create a scalable sales process, and build training, coaching, hiring, and onboarding programs to help your sales team grow better.| Whether you're already managing a sales team, or aspire to manage one at some point in your career, this course will explain what's involved when it comes to setting up a sales process, coaching your team, hiring new team members, and getting those team members up to speed as fast as possible
Leadership simply stated, entails fulfillment of responsibilities and achievement of organisational goals by managers in an organisation. The nature and complexities of tasks and responsibilities, and the challenge faced by modern organisations in the emerging business environment, managers must learn to work effectively with teams of colleagues and subordinates. They must do so both internally and externally and at top, middle and lower levels. Leadership and team building are intertwined as one integral focus of this programme. This programme will help you to develop your leadership potential and skills alongside skills in team building.
In today’s market, the role of HR business partner is becoming more famous. HR business partners are those who hold more senior positions in a company. They act as a primary source among HR and the business to render consultative advice to senior clients and help them in getting their business goals. Usually, HR areas have to perform administrative functions in the companies like documenting policies, handling payroll, hiring and orienting employees and procedures. These are important to the everyday operations of any business. In this learning path, you will see the differences among transactional and transformational HR. Moreover, discuss why departments should think transforming from being cost centers to being business partners in the companies.
One of the most popular certifications to gain experience with Vsphere 6, VMware Certified Professional offers a host of benefits to a server environment encompassing improved resource utilization, cost benefits and high availability. The course also covers the configuration of virtual networks in VMware vSphere 6 encompassing virtual switches and VLANs. It also features for enriched resource management and utilization in a VMware virtualized environment. Besides this, you will learn the key aspects of Distributed Resource Scheduler automation and functionality. During the end of the course, you will explore how to cluster management benefits and resource utilization in VSphere 6 virtualized environment.
The primary purpose of this Programme is to provide participants with an opportunity to learn more about one’s own self as a person so as to become more competent in interpersonal relationships, and learn how our perceptions and feelings affect and are affected by others’ perceptions and feelings. The programme will also focus on the dynamics of team formation, team norms and team development.
Providing high quality materials for training, Frontline Call Center course relies on proper documentation to resolve customer-related issues. It is accessible anytime, anywhere with practice tests and mock tests. It teaches you the best quality of customer services to meet the needs of the clients. Moreover, it gives lessons on the ins and outs of good telephone etiquettes, body language, words and techniques to dealing with difficult calls. Whether you decide to embrace their interruptive calls, it is a business which is here to stay. At the end of the course, you will have a clear understanding of what to connect with and serve customers in a call-center environment.
Every small business owner or new entrepreneur knows that the success of their company will depend largely on the effectiveness of their sales team.Creating an effective sales team, however, is more than just wanting a good team or hiring strong personalities. In many ways it is an ongoing process and simultaneously a work of art in progress. A team that flows well together, serves the public and the company and is highly motivated for their own purposes is one that will perform and exceed your goals. But there is even more to it.
Motivation represents a crucial challenge for contemporary organizations. A recent Gallup poll revealed that only 13% of workers worldwide exhibit high levels of engagement and motivation. We will show you why these motivation problems are not simply due to a “bad” or “unmotivated” team member. Rather, motivation is very much driven by what work conditions we create for our teammates, how we structure goals and objectives, and how we reward people for the accomplishment of those goals. This course will help you diagnose and solve motivation problems so that you can bring out the best in your people.
Content is the most critical digital asset for every organization. In this course you will learn how to plan, configure, and manage SharePoint Site Collection and OneDrive for Business to enable modern content services which transform the content lifecycle. Specifically, this course discusses the modern SharePoint site structure, such as SharePoint hub sites. It provides best practices for the adoption and deployment of OneDrive for Business within your organization. It also covers sharing, security, and monitoring in SharePoint Online and OneDrive for business.In this course you will learn how to manage user profiles and apps with proper permission settings. We will also discuss how to plan and configure Managed Metadata, Business Connectivity Services, and search allowing content to be found, consumed, and governed across Office 365.Microsoft Teams is the hub for Teamwork in Microsoft 365. In this course you will learn how to plan, deploy and manage Microsoft Teams. Specifically, this course discusses the relationship of Teams with SharePoint, OneDrive and Office 365 Groups. It provides best practices for the adoption and deployment of Teams within your organization. It also covers how to establish guest policies and data governance for your Teams data.Transforming teamwork and collaboration inside and outside the organization becomes more critical in a modern workspace. In this course you will learn how to leverage Office 365 Collaboration Workloads to improve your organizations productivity, such as Yammer, Stream, PowerApps, and Flow. We will evaluate available collaborative toolsets and analyze business requirements. You will also learn how to plan and develop governance for digital transformation including user adoption and change management.