Six Sigma Green Belt for BPO Professionals

In the service sector, reduction of cycle time is one of the key issues. Six Sigma concepts and techniques are applied to increase the speed of operations. Six Sigma implementation helps reducing cycle time in a BPO operation and ITeS industries. We hear the slogan, moving up the value chain often in the context of business process outsourcing (BPO). BPO service providers typically use this to refer to the execution of other knowledge processes such as financial or legal research that gain them better revenues and margins. We also frequently hear the phrase, business transformation, usually used as a synonym for BPO that demonstrates cost savings and little more. Whats the key to gaining true value and business transformation? One approach is to apply Six Sigma to move processes from a point of stable outsourcing to leaning to process redesign and ultimately, to process innovation. Service providers especially offshore ones are vulnerable to price competition from other countries.