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"service lead" courses, certification and training

  1. Finance Fundamentals: Financial Services after the Banking Crisis

    The financial crisis of the late 2000s transformed the UK financial services industry. This online course takes stock and examines the industry today.You will review the history of the industry leading up to the financial crisis; examine its institutions and the issues they now grapple with; walk down the financial supermarket aisles and see what’s changing with the products on offer; and find out how the industry is now regulated and protects consumers.

    Online self studyIntermediate
    Enquire Now

    Sales

    Offered by:  Future Learn
  2. Customer Service Fundamentals

    It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.

    6 HoursOnline self studyBeginner
    $ 218

    , BPO

    Offered by:  Skillsoft
  3. Customer Service Representative, Process

    Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.

    11.5 HoursOnline self studyIntermediate
    $ 118

    , BPO

    Offered by:  Skillsoft
  4. Operations Management: Supply Chains, Products and Services

    The course Operations Management: Supply Chains, Products and Services is constructed, based on student feedback, from two already successful courses: Operations and Supply Chain Management and Product and Service Management.

    Online self studyIntermediate
    ₹ 11,200 96% OFF ₹ 448 Enquire Now

    Operations management, Supply chain management, Operations

    Offered by:  UDEMY
  5. Leading Safe

    During this two-day course, attendees will gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework® (SAFe®), and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps. They will discuss the five competencies needed to become a Lean Enterprise. They will also learn and practice the skills for supporting and executing PI Planning events, and coordinating multiple Agile Release Trains (ARTs). Attendees will gain an understanding of the Lean-Agile mindset, why it’s so effective in today’s adapt-or-die marketplace, and what it means to lead a Lean-Agile transformation. They’ll also learn how to build and support Agile teams and programs, empower a Lean Portfolio, build a Continuous Delivery Pipeline and DevOps culture, and coordinate large solutions. They will develop a skillset that’s in demand worldwide—and empower their enterprises to succeed in a disruptive marketplace—when they become a SAFe® 4 Agilist (SA).Attending the class prepares individuals to take the exam and become a certified SAFe® Agilist (SA)

    Online self studyIntermediate
    Enquire Now

    DevOps, Portfolio Management

    Offered by:  Scaled Agile
  6. Goods and Services Tax (GST)

    The course 'Goods and Services Tax' provides a basic knowledge about GST, its features and procedure involved in the filing of tax return under GST. | The brief comparison between previous indirect taxation system and current GST will enable the smooth transition. The case study based approach with calculation helps to understand the transaction under GST easily. | The course has a detailed GST-specific glossary to lead the learner through relevant and subject-specific terms.

    200 Students
    1 HourOnline self studyBeginner
    $ 20

    GST, ERP, Accounting

    Offered by:  Training Central
  7. IT Service Expert Program

    IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.

    Offered by:  Simplilearn
  8. Operational Purchasing

    The everyday call-off and material planning routines, namely the acquisition process, is carried out within the operational purchasing. These buyers have a close contact with suppliers. Logistics working methods and holistic thinking are common in this work. Knowledge of logistics is therefore important for operational purchasers. | Operational purchasing is usually a decentralized function in the company organization with placement near the flows of materials and services within production and administration

    Online self studyIntermediate
    ₹ 32,984 Enquire Now

    Production, Administration, Purchase Planning, , Operations

    Offered by:  gothia logistics
  9. Investing In Stocks The Complete Course! (11 Hour)

    Join 60,000+ Students in the #1 Best-Selling complete stock investing course on Udemy! "Excellent. Nice demos and great information. I am newer to investing in stocks and this course really helps. Instructor is also an enthusiastic presenter and makes everything clear." -Micah Coomer Investing in the stock market can be mastered by anyone and for those who really learn the key concepts and best practices they will be able to reach their most challenging financial goals and lead the life they dream about. Unfortunately, many people do not receive the key educational information and best practices that make the difference between success and failure when investing in stocks. THIS COMPLETE COURSE WILL TEACH YOU HOW TO BE A SUCCESSFUL STOCK INVESTOR. Not boring theory. You will learn practical tips and best practices from an instructor who started with nothing ( Actually $10,000 in student loans living in a 1-bedroom apartment above the garbage cans) to building a million dollar investment portfolio . No inheritance or luck just good sound actions over the years that you will learn about in the course and can replicate for your own personal situation. No get rich quick scheme or a course that is designed to sell you consulting services this course has one mission and that is all about sharing of experience and wisdom from a successful long-term stock investor and teaching you how you can apply it to your own goals and time horizon. In this course you will learn all about: Can you make money in stocks and how much . How stocks are categorized from Growth and Income to Market Cap to Stock Sectors. Understanding Risk and free tools to help you determine your risk profile and how to easily determine the risk and volatility of any stock using concepts such as Standard Deviation and Beta What types of stocks to buy from a basket of Individual Stocks, Stock Mutual funds, Exchange Traded Funds (ETF) or a combination of each. Key strategies you can use such as Value Investing, Growth Investing, Dividend Investing, Growth at a Reasonable Price (GARP) and more. How to easily evaluate a stock using both Qualitative and Quantitative information . How to use the top ratios to help determine if a stock is a good choice. Very easy and no calculations are required and you will be shown where to find the information for free. Demonstration of FREE Basic and Advanced Stock Screeners so it is easy to narrow the choices for more research and find great stocks. Demonstration where we buy stocks in areas such as a Growth Stock, Dividend Stock, Value Stock... so you can see step-by-step the tools the instructor uses and the thought process when evaluating stocks that you can use for your own future choices. The actual mechanics of buying a stock from an overview of Brokers, Online Discount Brokers such as eTrade and TD Ameritrade to Financial Planners even newer automated Robo-Financial planners such as Wealthfront and Betterment. How to actually place a stock order such as Market Orders and Stop Loss Orders plus others so you can take advantage of the best way to actually place a stock order for you. Unusual situations you can take advantage of such as Initial Public Offerings (IPO), Stock Splits, Stock Buybacks, Spinoffs,and more... Techniques to reduce taxes and fees so you can keep more money for you. Key Action Steps you can take to get started applying what you have learned. This is an awesome flagship course which means you get: Hours and hours of video based lessons . Lifetime access to the course so you get updates and new bonus lessons for FREE. Quizzes that will test and confirm your knowledge. Ability to participate in online discussions to share ideas with other students and get answers to your questions from the instructor who will answer every question. Ask questions directly of the instructor and every one of those will also be answered. 30 day money back guarantee -love the course or return it with Udemy easy no questions asked policy. Disclaimer Note: This course is for educational and informational purposes only. There will be no recommending of any particular investments such as a particular stock or mutual fund as only you know what is right for your portfolio and your comfort with risk and volatility. Consult with a Professional for specific advice. Course is for education purposes only and instructor will have no liability related directly or indirectly to any loss or damage. Investing in stocks can be fun and really fun when you do it well! No risk to sign up and impact could be life-changing. Learn from my experience and rapidly move ahead faster with the knowledge I will share with you. Don't delay. Please click the TAKE THIS COURSE button in the upper right corner and let's get started! Many thanks and I appreciate your interest and hope to see you in the course! -Steve Ballinger

    Online self studyIntermediate
    ₹ 12,800 Enquire Now

    , Sales

    Offered by:  UDEMY
  10. The Complete Junior to Senior Web Developer Roadmap (2020)

    Join a live online community of over 140,000+ developers and a course taught by an industry expert that has actually worked both in Silicon Valley and Toronto as a senior developer. Graduates of this course are now working at Google, Amazon, Apple, IBM, JP Morgan, Facebook + other top tech companies. This is the tutorial you've been looking for to no longer be a junior developer, level up your skills, and earn a higher salary. This extensive course doesn't just cover a small portion of the industry. This covers everything you need to know to go from junior developer, to learning the in-demand technical skills that some of the top developers in the industry know so you can become a senior developer this year . I guarantee you that you won't find a course that is as comprehensive, up to date, and better quality, than this tutorial. You will be guided in your journey to become an admired and respected Senior Developer one day. This is the hardest work I have ever done in my life, and it took me months to plan, months to film, months to edit, and years of experience to create. No course like this exists out there because this is a really difficult topic to teach and to combine all of the technologies we cover into one course is a long hard process. By the end of this course you will have a fully functioning image recognition app to show off on your portfolio. More importantly, you will be able to implement and add the below skillsets to your resume, impress your boss, and ace your next interview (Trust me, some of these may not mean anything to you now, but they are topics that ALL Senior Developers know). You will be taken from absolute zero to knowing how to: Use React and Redux to build complex and large applications. Improve performance of any web application (Code Splitting, Load Balancing, Caching, Code Optimizations, and much more) Use SSH on a remote linux server and generate ssh keys Use Webpack 4 and Parcel to set up a project and bundle your files Implement proper security and securing your apps like an expert Use AWS Lambda and Serverless architecture to manage applications that can handle millions of users Use Typescript on a project to have less bugs in your code Write all kinds of tests and learn about all the testing tools you can use to write better software Use Docker and docker compose to create containers for your services Use Sessions and JWT to manage user authentication and authorization Use Redis database for session management and caching Decide when to use Server Side Rendering vs Client Side Rendering for your projects Create a Progressive Web App that works offline like a native mobile app. Implement Continuous Integration, Continuous Delivery, Continuous Deployment for your company and make your boss happy. The above skillsets are exactly what Senior Developers know and can use in terms of their technical skills. Not only will you understand how to do these things, but most importantly, you will deeply understand why they exist and what problems they solve so that when asked in an interview, you can speak intelligently about them, or when asked by your boss, you can take the lead on the project and implement them. Here is what sets this course apart from the rest: There is no wasted time here. We won't be using outdated technologies that a lot of courses online use. Although still useful, outdated technologies are low paying and demand for them is decreasing. In this course, you will learn the specific technologies that are the most in demand in the industry right now. These include tools and technologies used by the biggest tech companies like Google, Facebook, Amazon, etc¦ It's geared specifically for people that want to excel in their career as a web developer in 2020. After finishing this course, you will be able to apply for intermediate to senior developer roles. You will no longer be a junior developer. We won't be taking any shortcuts in this course. You will be taken through everything I have learned over the many years coding while managing projects and people for some of the largest tech firms. This course is taught by an instructor who has worked in Silicon Valley, and one of the top tech consulting companies in Canada. I have built large scale applications, managed projects and people, but most importantly, I have worked directly with these technologies. I am not an online marketer or a salesman. I am a senior software developer who loves programming and believes that there needs to be a course out there that actually teaches valuable modern skills. Your time is valuable. You want a course that outlines the best way to learn the topic, in simple and well explained way, so that you fully understand the content instead of just watching somebody on your screen code . I have taken the best pieces, the best methods, from experience as well as from other experts, and condensed everything so that you can learn in the most efficient way possible. 50 hours of videos doesn't mean much if the instructor isn't engaging or focuses on outdated topics. We have a thriving online chat community so you really feel like you are part of a classroom and not just watching videos by yourself. You will have a chance to communicate with fellow students, work on group projects together, and contribute to open source. Anytime you have a question you can ask in the chat and someone will surely be able to help you right away including myself. The course is designed to level up your skills ABOVE a Junior Developer role . My previous course The Complete Web Developer in 2020: Zero to Mastery is the highest rated developer course on Udemy, and one of the fastest growing. I've helped students who now work at some of the largest tech firms in the world as developers. In this course, you will be taken through online videos and exercises. It will follow a storyline where you are hired by Keiko Corp. They are a fast growing tech company that has two products which definitely need some work. Each section of the course will solve different problems for this company which mimic real life scenarios you will encounter as a senior developer. You will become comfortable using the below skills and you will be able to put these on your resume: SSH React + Redux Webpack4 + Parcel Node. Js + Express Front End Performance Optimizations Back End Performance Optimization Progressive Web Apps Typescript Software Testing Server Side Rendering and Client Side Rendering Front End Security Optimizations Back End Security Optimizations Docker Redis Sessions + JWT Amazon Web Services Serverless Architecture Continuous Integration Continuous Delivery Continuous Deployment This course is the accumulation of all of my years working, learning, and teaching coding, and all of the frustrations and incomplete information I have encountered along the way. There is so much information out there, so many opinions, and so many ways of doing things, that unless you have spent the past years working with these technologies in a company, you will never fully understand. So this course is the answer to that exact problem . I have gone through thousands of coding books and online tutorials and bootcamps and have worked and consulted on some really big projects. I have worked with these tools on real applications. Throughout the years I have taken notes on what has worked, and what hasn't and I've created this course to narrow down the best way to learn and the most relevant information for you to become a superstar web developer. If you succeed in this course, that is my success as well. Therefore, I will be there every step of the way helping you understand concepts and answering any questions you have. I am 100% confident that you won't find a course like this out there that will help you build the strong foundations for you to start a new career or to upgrade your skills and become a top level developer. We're not going to be building simple todo applications and cat image sliders. We are going to learn actual practical skills that will put you above and beyond the skillset of the average developer. Why do we teach the above? Why did we pick these tools? Because in this day and age, just being a junior developer won't make you happy. You want to feel important, smart, and admired at work. You want to be able to make big decisions. With this course, you will be able to grow in your role and command a higher salary. I am teaching you these topics because these are the things you should know in 2020 so that you are miles ahead of the rest, because these are the skills used by the top tech firms around the world. Make this the year that you took a risk, you learned highly in demand skills, you had new experiences, and you received new opportunities. I hope you join me in this journey. See you inside! Taught by: Andrei is the instructor of the highest rated Web Development course on Udemy as well as one of the fastest growing. His graduates have moved on to work for some of the biggest tech companies around the world like Apple. He has been working as a senior software developer in Silicon Valley and Toronto for many years, and is now taking all that he has learned, to teach programming skills and to help you discover the amazing career opportunities that being a developer allows in life. Having been a self taught programmer, he understands that there is an overwhelming number of online courses, tutorials and books that are overly verbose and inadequate at teaching proper skills. Most people feel paralyzed and don't know where to start when learning a complex subject matter, or even worse, most people don't have $20,000 to spend on a coding bootcamp. Programming skills should be affordable and open to all. An education material should teach real life skills that are current and they should not waste a student's valuable time. Having learned important lessons from working for Fortune 500 companies, tech startups, to even founding his own business, he is now dedicating 100% of his time to teaching others valuable software development skills in order to take control of their life and work in an exciting industry with infinite possibilities. Andrei promises you that there are no other courses out there as comprehensive and as well explained. He believes that in order to learn anything of value, you need to start with the foundation and develop the roots of the tree. Only from there will you be able to learn concepts and specific skills(leaves) that connect to the foundation. Learning becomes exponential when structured in this way. Taking his experience in educational psychology and coding, Andrei's courses will take you on an understanding of complex subjects that you never thought would be possible. See you inside the courses!

    Online self studyIntermediate
    ₹ 12,800 Enquire Now

    Software development, Software testing, Digital, CSR,

    Offered by:  UDEMY
  11. Angular Crash Course for Busy Developers

    you'll learn about: | Fundamentals of TypeScript and object-oriented programming | Displaying data and handling events | Building re-usable components | Manipulating the DOM using directives | Formatting data using pipes |Building template-driven and reactive forms | Consuming HTTP services |Handling HTTP errors properly |Using Reactive Extensions and observables |Adding routing and navigation

    10.5 hoursOnline self studyIntermediate
    Enquire Now

    Operations

    Offered by:  UDEMY
  12. Certificate in Customer Services Level 3

    Irrespective of size or purpose, every contemporary business in the world relies on outstanding customer service provision. With such ferocious competition spanning every modern sector, it is often customer commitment and reputation that determine a brand’s strength, position and long-term viability. Above and beyond any products or primary services, it is the way a business approaches and treats its valuable customers that will determine its success. Unsurprisingly, business leaders are constantly on the lookout for those with outstanding-quality customer service skills, for whom potential career options are near-limitless.

    200 hoursOnline self studyIntermediate
    ₹ 35,654 Enquire Now

    Brochure
    Offered by:  Oxford Home Study Centre
  13. Customer Services Level 1 Award

    A business can only ever be as strong as its customer service contingency.  In the absence of a solid customer service framework, all the low prices in the world mean nothing.  Now more than ever, consumers are basing their spending decisions almost exclusively on customer service standards.  From a business perspective, this provides the perfect opportunity to differentiate your organisation from its competitors.  Employers and decision-makers worldwide are always on the lookout for talented customer service agents to add to their ranks.  Study the fundamentals of customer service with Oxford Home Study Centre and the future really is yours for the taking!

    60 hoursOnline self studyBeginner
    ₹ 11,112 Enquire Now

    Offered by:  Oxford Home Study Centre
  14. Culture of Services: Paradox of Customer Relations

    Services are everywhere in our society. We cannot live without them. More than 70% of advanced economies fall under the category of the service sector. Other sectors, such as agriculture and manufacturing, also seek to incorporate service business. | What is service? While the existing discourse on services emphasizes customer satisfaction, hospitality, and clear design, this course offers a radically new perspective on services.

    Online self studyBeginner
    ₹ 3,459 Enquire Now

    Hospitality

    Offered by:  edX
  15. Customer Relationship Management in Business Services

    Customer relationships are everything to a business. Happier customers means higher profits! Despite this, many businesses fail to create really excellent service processes that keep their customers completely satisfied throughout their customer experience. This course will put you ahead of your competitors by showing you how to design and develop effective service processes for your customers so you can gain excellent customer relationships.

    4 hoursOnline self studyIntermediate
    Enquire Now

    Offered by:  Alison
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