|Course or Certification Name||Category||Location||Mode of learning|
|IT Service Expert Program||ITSM||Online self study|
|Finance Fundamentals: Financial Services after the Banking Crisis||Credit & Financial Risk||Online self study|
|Customer Service Strategy: Profiting through Value Creation, Customer Satisfaction, Loyalty, and Relationship||Strategic Management||Classroom|
|IT Service Management Foundation based on ISO/IEC 20000||ITSM||Online self study|
|Customer Service Fundamentals||Customer Service Management||Online self study|
|70-412: Configuring Advanced Windows Server 2012 Services||Online self study|
|Customer Service Representative, Process||Customer Service Management||Online self study|
|70-347 Enabling Office 365 Services||MS Office||Online self study|
|Goods and Services Tax (GST)||GST||Online self study|
|Advanced Architecting on Amazon Web Services||Cloud Computing||Online self study|
|Vskills Certified Service Quality Manager Government Certification||Total Quality Management||Offline self study|
|Vskills Certified Services Marketing Manager Government Certification||Services Marketing||Offline self study|
|Vskills Certified Financial Services Marketing Professional Government Certification||Credit & Financial Risk||Offline self study|
|PGDM IN FINANCIAL SERVICES||Executive Program in Business Analytics & Data Science||Classroom|
|Vskills Certified Operations Manager||Operations management||Online self study|
IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.
The financial crisis of the late 2000s transformed the UK financial services industry. This online course takes stock and examines the industry today.You will review the history of the industry leading up to the financial crisis; examine its institutions and the issues they now grapple with; walk down the financial supermarket aisles and see what’s changing with the products on offer; and find out how the industry is now regulated and protects consumers.
This programme describes the important tools in delighting the customers and developing their loyalty to your brand. It emphasizes on winning and retaining customers for life and performing better than your competitors. It also discusses various non-tradition tools (in the Indian environment) which the marketers in India have ignored so far in delivering higher customer satisfaction and increasing profits.
One of the most demanding credentials in IT sector, IT Service Management Foundation shows the ability to offer valuable services that meet customer, business demands and opens up greater career avenues. Simplilearn proffers this course through its blended model that encompasses both ITSM online and ITSM classroom training. This course develops the fundamental skills and expertise allowing one to participate in organization teams working within service management. Get an ITSM certification and advance your ITSM service skills.
It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.
Microsoft Certified Solution Associate (MCSA): Windows Server 2008, Microsoft Certified Solutions Expert (MCSE): Enterprise Devices and Apps & Microsoft Certified Professional (MCP) certification. The Microsoft Certified Solutions Associate (MCSA) is a certification track that offers a wide range of programs designed to make candidates job-ready for entry-level IT jobs. It is the prerequisite for the Microsoft Certified Solutions Expert (MCSE) certification track.| This 70-412: Configuring Advanced Windows Server 2012 Services course offers the skills and knowledge related to Microsoft server technologies and advanced knowledge of Window Server 2012 R2 services | The course has been designed by some of the expert professionals in the industry and has high quality content which will improve the candidate’s learning efficiency | It covers a wide range of topics like network load balancing (NLB), storage, virtual machines, dynamic access control, active directory domain service, and other related areas | The candidates are offered a course completion certificate
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
This course is aligned with Microsoft Certified Solutions Associate (MCSA): Office 365 | Offering users with an array of famous Microsoft applications and related services, Microsoft Office 365 Services will help you learn IT and user-driven deployments of office 365. In this course, you will explore how to arrange SharePoint Online services and set up collaboration solutions with the help of SharePoint. Moreover, the course covers Lync Online services encompassing e-mail addresses, resources, personal archive policies and external contacts.
The course 'Goods and Services Tax' provides a basic knowledge about GST, its features and procedure involved in the filing of tax return under GST. | The brief comparison between previous indirect taxation system and current GST will enable the smooth transition. The case study based approach with calculation helps to understand the transaction under GST easily. | The course has a detailed GST-specific glossary to lead the learner through relevant and subject-specific terms.
Amazon Web Services offers a suite of cloud-computing services that make up an on-demand computing platform. Advanced Architecting on AWS course is intended for individuals who are experienced with designing scalable and elastic applications on the AWS platform. It requires advanced technical skills, and an in-depth knowledge of the platform. The AWS Certified Solutions Architect - Professional certification validates these skills, specifically in the areas of design, implementation, and costing. This course provides a mix of both instructor-led training (ILT) and web-based training (WBT); and includes hands-on lab practical exercises. It helps the candidates in preparing for the Amazon certification AWS Certified Solutions Architect – Professional exam. Prerequisites for this course are attending a course on “Architecting on AWS” or achieving “AWS Certified Solutions Architect – Associate.”
Quality managers are generally associated with the responsibility of overseeing that products or services meet the minimum standards of quality to meet the quality expectations of the customer. If the quality of products or services are not up to the standard level, it is going to impact the organisation negatively. That is why there is a great demand for quality managers in the market. | This Vskills Certified Quality Manager course has been specifically designed to provide candidates skills as per the industry requirements for implementing and managing service quality | The course gives candidates access to high quality learning modules and study materials | It provides comprehensive coverage on various areas in service quality basics, total quality management, ROQ analysis, quality management and tools, quality assessment and measurement | A government certification is offered upon successful completion of the course
Vskills Certified Services Marketing Government Certification is designed for professionals to be the mark of distinction for all those who show dedication to the marketing profession. It evaluates the candidate as per the organization need for marketing of their service all over the world. This program designation is validation that an individual in this domain has successfully gained competency in the skills and knowledge required to carry out marketing in today’s market.
Earning financial services marketing professional lets you have formally acknowledged level of expertise and competencies in your area. It evaluates the applicant as per the need of the organization for marketing of financial services. The certification tests the applicants on a wide array of areas like service delivery process, implementing service marketing and financial management models and analysis that encompass the service quality, customer behavior, marketing and productivity.
Post Graduate Diploma in Management – Financial Services by MIT School of Distance Education is a specialized programme. This is a structured programme that covers crucial management concepts and prepares the participants to work in sectors like banking, insurance, mutual funds, stocks and other finance related functions. | Programme Deliverables | Help your business to cut off the operational costs and maximize profits | Manage and improve the profits on investments | Seek attractive remunerations in both public and private sectors
Operations management plays a vital role in producing and delivering goods and services to customers. It involves designing, planning, directing, and controlling the organization's resources and processes required to transform capital, skills, and materials into products and services. It is important that any operations strategy be aligned with the overall organizational business strategy for its success.