|Course or Certification Name||Category||Location||Mode of learning|
|Customer Service Representative, Process||Customer Service Management||Online self study|
|Vskills Certified Telesales Executive Government Certification||Telesales||Offline self study|
|Executive Post graduate Certificate in Operations Management||Executive MBA||Classroom|
|MASTER OF BUSINESS ADMINISTRATION - EXECUTIVE||Executive MBA||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
|IT Service Expert Program||ITSM||Online self study|
|Executive Post graduate Certificate in Marketing Management||Executive MBA||Classroom|
|IIM Lucknow Executive Management Program in Sales & Marketing, Batch - 06||Marketing Planning||Classroom|
|Executive Program in Strategic Digital Marketing||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
|IT Service Management Foundation based on ISO/IEC 20000||ITSM||Online self study|
|EXECUTIVE POST graduate DIPLOMA IN INTERNATIONAL FINANCIAL STRATEGIES||Executive MBA||Classroom|
|Executive Diploma in LOGISTICS AND SUPPLY CHAIN MANAGEMENT||Executive MBA||Classroom|
|Executive Diploma in OPERATIONSMANAGEMENT||Executive MBA||Classroom|
|Executive Diploma in MARKETING||Executive MBA||Classroom|
|Customer Service Fundamentals||Customer Service Management||Online self study|
|70-412: Configuring Advanced Windows Server 2012 Services||Online self study|
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
A Telesales Executive’s primary job is selling of goods or services over the telephone. Telesales have a well-define career growth and if you have the right skills you can grow a lot. This certification course is designed with the aim to providing the requisite skills a candidate must possess to be able to convince people over the phone to sell. Vskills Certified Telesales Executive course is government-certified and assists candidates in enhancing their sales skills and other skills that they can use in their professional day-to-day life.
Executive Post graduate Certificate in Operations Management (EPGCOM) is a management programme by Indian Institute of Management Kozhikode. It is a 1-year programme that aims at providing specialized learning in the field of Operations Management through Operations Strategy, Projects, Supply Chain, Technology, Business Process Reengineering (BPR) and Quality Management. This course is ideal for you if you want to learn the advanced concepts of operations management and the contemporary practices applicable across manufacturing and service sectors. | The course includes 189 hours of Interactive Learning (IL) and 36 hours of classroom learning within IIM-K campus. | Programme Deliverables | Develop your entrepreneurship and decision-making skills | Build specialized competency in Operations Management | Lay a foundation to strong analytical thinking
"Master of Business Administration (MBA) - Executive by Faculty of Management Studies (FMS) is a 2-year evening programme, which has 1120 contact hours and will be covered in 4 semesters. The course has 19 core courses and 9 elective courses. Candidates willing to specialize in any functional area like Finance, Marketing, Strategy & leadership, Production & Operations Management, Entrepreneurship, Information Technology Management and Services Management would need to take 5 elective courses and will be awarded MBA Executive in the chosen domain. After the completion of elective courses, the participants will receive an input of 40 (class) contact hours in each paper and will have to take up practical assignments and group work in every paper, under the supervision of faculty members. Corporate sessions, guest lectures, workshops, seminars, specific modules are offered by experts from academia and industry. Programme Deliverables • Learn the strategic approach to manage people and ensure positive organizational performance • Explore the basic methods for collection, presentation and analysis of business data • Learn about concepts and techniques of Marketing and Accounting & Micro-Economic Theory • Implement contemporary Information Technology Tools and data processing systems in business • Have a complete knowledge of concepts, tools and techniques of Operations Management • Understand the key elements of designing and managing the financial strategy of businesses "
IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.
Executive Post graduate Certificate in Marketing Management (EPGCMM) is a management programme by Indian Institute of Management Kozhikode. It’s a 1-year programme aiming at providing specialized learning in the specific business functions of marketing. The course is delivered through technology enabled interactive learning platform and the participants will learn basic, advanced and integrative courses in Marketing Management. | The course covers 225 hours of learning, which includes 189 hours of Interactive Learning (IL) and 36 hours of classroom learning within IIM-K campus. | Programme Deliverables | Enhance your marketing competencies for effective and creative interventions | Learn both classical and contemporary marketing decision frameworks | Better analytical and decision making skills
This program is designed to build understanding about consumer insights in Indian context. Focus on recruiting, managing and leading sales teams. Focus on selection, evaluation and management of conflicts in distribution channels. | Highlight contemporary issues in marketing like retail management, digital marketing, CRM, and services marketing
This program has been designed in collaboration with world renowned faculty and industry experts for professionalss who want to master digital marketing techniques. This program best fits your requirements if you are amongst one of the below profiles | MARKETING PROFESSIONALS who want to develop deep understanding of digital marketing, integrate traditional and digital media and get best results for their digital campaigns | SENIOR MANAGEMENT LEADERS who understand that digital marketing know-how would be critical in making strategies for businesses and companies to succeed | ENTREPRENEURS who plan to increase their customer outreach via digital medium in a cost-effective, time proven and scalable manner
One of the most demanding credentials in IT sector, IT Service Management Foundation shows the ability to offer valuable services that meet customer, business demands and opens up greater career avenues. Simplilearn proffers this course through its blended model that encompasses both ITSM online and ITSM classroom training. This course develops the fundamental skills and expertise allowing one to participate in organization teams working within service management. Get an ITSM certification and advance your ITSM service skills.
Executive Post graduate Diploma in International Financial Strategies (EPGDIFS) by Indian Institute of Foreign Trade is a one-year professional programme, divided into three semesters. The classes will be held in New Delhi. Teaching methods include formal lectures, discussions, case studies, group discussions, computer games and exercises, and collateral readings. Apart from the regular classroom activities, the participants will also get to participate in seminars and workshops. The course constitutes of 21 core courses. | Programme Deliverables | Develop knowledge and skills in the functional area of finance | Have a complete knowledge of finance functions, goals, and decision-making tools | Improve financial aptitude and proficiency of participants, and aid them to develop finance strategies | Understand the various aspects of corporate finance and the financial markets
Executive Diploma in Supply Chain Analytics and Management by Loyola Institute of Business Administration (LIBA) is a structured learning programme in Logistics and Supply Chain management. The programme adopts analytical approaches and software applications to brush up the knowledge, skills and attitude of the participants and prepare them for the next level in their job profiles. Classes will be held on Saturdays and Sundays at LIBA campus, Chennai. | Programme Deliverables | Improve your knowledge on SCM and sharpen your managerial skills | Develop a right attitude to remain competitive in area of specialization
Executive Diploma in Operations Management is a 10-month part-time professional programme by Nirma University. The programme will help the participants to focus on developing their skill sets in the field of Operations Management and prepare them to take higher responsibilities in their organizations. Lectures will be imparted via simulation exercises, case analyses, industry presentations, discussions, assignments, and projects. The participants will have an interactive learning experience with the help of multimedia and audio-visual aids. Classes will be conducted for 30 Sundays. | Programme Deliverables | Learn the latest concepts, tools and techniques of management, relevant to the field of operations management | Boost your decision-making skills | Learn to tackle with the emerging issues and challenges in the broad field of operations | Gain an exposure to modern management concepts and practices
Executive Diploma in Marketing is a 10-month part-time professional programme by Nirma University. The programme will help the participants to focus on developing their skill sets in the field of Marketing and prepare them to take higher responsibilities in their organizations. Lectures will be imparted via simulation exercises, case analyses, industry presentations, discussions, assignments, and projects. The participants will have an interactive learning experience with the help of multimedia and audio-visual aids. Classes will be conducted for 30 Sundays. | Programme Deliverables | Learn the latest concepts, tools and techniques of management, relevant to marketing | Boost your decision-making skills | Learn to tackle with the emerging issues and challenges of marketing | Gain an exposure to modern management concepts and practices
It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.
Microsoft Certified Solution Associate (MCSA): Windows Server 2008, Microsoft Certified Solutions Expert (MCSE): Enterprise Devices and Apps & Microsoft Certified Professional (MCP) certification. The Microsoft Certified Solutions Associate (MCSA) is a certification track that offers a wide range of programs designed to make candidates job-ready for entry-level IT jobs. It is the prerequisite for the Microsoft Certified Solutions Expert (MCSE) certification track.| This 70-412: Configuring Advanced Windows Server 2012 Services course offers the skills and knowledge related to Microsoft server technologies and advanced knowledge of Window Server 2012 R2 services | The course has been designed by some of the expert professionals in the industry and has high quality content which will improve the candidate’s learning efficiency | It covers a wide range of topics like network load balancing (NLB), storage, virtual machines, dynamic access control, active directory domain service, and other related areas | The candidates are offered a course completion certificate