|Course or Certification Name||Category||Location||Mode of learning|
|Customer Service Representative, Process||Customer Service Management||Online self study|
|IIM Kashipur Executive Certificate program in Digital Finance||Credit & Financial Risk||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
|Vskills Certified Telesales Executive Government Certification||Telesales||Offline self study|
|Executive Post graduate Certificate in Operations Management||Executive Program in Business Analytics & Data Science||Classroom|
|MASTER OF BUSINESS ADMINISTRATION - EXECUTIVE||Executive Program in Business Analytics & Data Science||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
|Customer Service Strategy: Profiting through Value Creation, Customer Satisfaction, Loyalty, and Relationship||Strategic Management||Classroom|
|IT Service Expert Program||ITSM||Online self study|
|Executive Programme for General Management||General Management||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
|Executive Post graduate Certificate in Marketing Management||Executive Program in Business Analytics & Data Science||Classroom|
|Operations Management: Supply Chains, Products and Services||Online self study|
|IIM Lucknow Executive Management Program in Sales & Marketing, Batch - 06||Marketing Planning||Classroom|
|Executive Program in Strategic Digital Marketing||Online marketing||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
|EXECUTIVE POST graduate DIPLOMA IN INTERNATIONAL FINANCIAL STRATEGIES||Executive Program in Business Analytics & Data Science||Classroom|
|Executive Diploma in LOGISTICS AND SUPPLY CHAIN MANAGEMENT||Executive Program in Business Analytics & Data Science||Classroom|
|Executive Diploma in OPERATIONSMANAGEMENT||Executive Program in Business Analytics & Data Science||Classroom|
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
Emerging digital technologies are redefining finance by expanding customers’ access and the reach of providers, lowering the cost of providing financial services and enabling new business models based on expanded services to customers and potential new revenue streams to providers. Digital finance is fundamentally about saving, depositing and transferring money, accessing credit and insurance, and performing transactions via digital channels—online banking, mobile phones, cards, computers, tablets, and so on. (US Agency for International Development (USAID). Against this backdrop, this program covers the entire spectrum of digital finance i.e. business model, product design, strategic risk planning, regulations, policy, technology and fraud management pertaining and relevant to digital finance.
A Telesales Executive’s primary job is selling of goods or services over the telephone. Telesales have a well-define career growth and if you have the right skills you can grow a lot. This certification course is designed with the aim to providing the requisite skills a candidate must possess to be able to convince people over the phone to sell. Vskills Certified Telesales Executive course is government-certified and assists candidates in enhancing their sales skills and other skills that they can use in their professional day-to-day life.
Executive Post graduate Certificate in Operations Management (EPGCOM) is a management programme by Indian Institute of Management Kozhikode. It is a 1-year programme that aims at providing specialized learning in the field of Operations Management through Operations Strategy, Projects, Supply Chain, Technology, Business Process Reengineering (BPR) and Quality Management. This course is ideal for you if you want to learn the advanced concepts of operations management and the contemporary practices applicable across manufacturing and service sectors. | The course includes 189 hours of Interactive Learning (IL) and 36 hours of classroom learning within IIM-K campus. | Programme Deliverables | Develop your entrepreneurship and decision-making skills | Build specialized competency in Operations Management | Lay a foundation to strong analytical thinking
"Master of Business Administration (MBA) - Executive by Faculty of Management Studies (FMS) is a 2-year evening programme, which has 1120 contact hours and will be covered in 4 semesters. The course has 19 core courses and 9 elective courses. Candidates willing to specialize in any functional area like Finance, Marketing, Strategy & leadership, Production & Operations Management, Entrepreneurship, Information Technology Management and Services Management would need to take 5 elective courses and will be awarded MBA Executive in the chosen domain. After the completion of elective courses, the participants will receive an input of 40 (class) contact hours in each paper and will have to take up practical assignments and group work in every paper, under the supervision of faculty members. Corporate sessions, guest lectures, workshops, seminars, specific modules are offered by experts from academia and industry. Programme Deliverables • Learn the strategic approach to manage people and ensure positive organizational performance • Explore the basic methods for collection, presentation and analysis of business data • Learn about concepts and techniques of Marketing and Accounting & Micro-Economic Theory • Implement contemporary Information Technology Tools and data processing systems in business • Have a complete knowledge of concepts, tools and techniques of Operations Management • Understand the key elements of designing and managing the financial strategy of businesses "
This programme describes the important tools in delighting the customers and developing their loyalty to your brand. It emphasizes on winning and retaining customers for life and performing better than your competitors. It also discusses various non-tradition tools (in the Indian environment) which the marketers in India have ignored so far in delivering higher customer satisfaction and increasing profits.
IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.
General Management programme with specialization in areas such as engineering, medicine, pure sciences, commerce, etc., enter the workplace with little exposure to managerial concepts and skills. For them, the initial immersion into the complex world of practice can be challenging. After a period unwavering commitment and attention to the details of one’s work, the executive in search of excellence requires fresh insights and inputs. There arises a need for sharpening skills and strengthening the value of one’s experience with theoretical buttress | EPGM is designed to provide both perspective and managerial skills to successfully meet the challenges of today’s global business environment. The program provides an integrated overview of core business functions, key concepts, tools and techniques and enhances skills to provide a programme participant critical inputs required to do well in select functional areas. The program would enhance the participant's ability to face current and future challenges of management and business administration
Executive Post graduate Certificate in Marketing Management (EPGCMM) is a management programme by Indian Institute of Management Kozhikode. It’s a 1-year programme aiming at providing specialized learning in the specific business functions of marketing. The course is delivered through technology enabled interactive learning platform and the participants will learn basic, advanced and integrative courses in Marketing Management. | The course covers 225 hours of learning, which includes 189 hours of Interactive Learning (IL) and 36 hours of classroom learning within IIM-K campus. | Programme Deliverables | Enhance your marketing competencies for effective and creative interventions | Learn both classical and contemporary marketing decision frameworks | Better analytical and decision making skills
The course Operations Management: Supply Chains, Products and Services is constructed, based on student feedback, from two already successful courses: Operations and Supply Chain Management and Product and Service Management.
This program is designed to build understanding about consumer insights in Indian context. Focus on recruiting, managing and leading sales teams. Focus on selection, evaluation and management of conflicts in distribution channels. | Highlight contemporary issues in marketing like retail management, digital marketing, CRM, and services marketing
This program has been designed in collaboration with world renowned faculty and industry experts for professionalss who want to master digital marketing techniques. This program best fits your requirements if you are amongst one of the below profiles | MARKETING PROFESSIONALS who want to develop deep understanding of digital marketing, integrate traditional and digital media and get best results for their digital campaigns | SENIOR MANAGEMENT LEADERS who understand that digital marketing know-how would be critical in making strategies for businesses and companies to succeed | ENTREPRENEURS who plan to increase their customer outreach via digital medium in a cost-effective, time proven and scalable manner
Executive Post graduate Diploma in International Financial Strategies (EPGDIFS) by Indian Institute of Foreign Trade is a one-year professional programme, divided into three semesters. The classes will be held in New Delhi. Teaching methods include formal lectures, discussions, case studies, group discussions, computer games and exercises, and collateral readings. Apart from the regular classroom activities, the participants will also get to participate in seminars and workshops. The course constitutes of 21 core courses. | Programme Deliverables | Develop knowledge and skills in the functional area of finance | Have a complete knowledge of finance functions, goals, and decision-making tools | Improve financial aptitude and proficiency of participants, and aid them to develop finance strategies | Understand the various aspects of corporate finance and the financial markets
Executive Diploma in Supply Chain Analytics and Management by Loyola Institute of Business Administration (LIBA) is a structured learning programme in Logistics and Supply Chain management. The programme adopts analytical approaches and software applications to brush up the knowledge, skills and attitude of the participants and prepare them for the next level in their job profiles. Classes will be held on Saturdays and Sundays at LIBA campus, Chennai. | Programme Deliverables | Improve your knowledge on SCM and sharpen your managerial skills | Develop a right attitude to remain competitive in area of specialization
Executive Diploma in Operations Management is a 10-month part-time professional programme by Nirma University. The programme will help the participants to focus on developing their skill sets in the field of Operations Management and prepare them to take higher responsibilities in their organizations. Lectures will be imparted via simulation exercises, case analyses, industry presentations, discussions, assignments, and projects. The participants will have an interactive learning experience with the help of multimedia and audio-visual aids. Classes will be conducted for 30 Sundays. | Programme Deliverables | Learn the latest concepts, tools and techniques of management, relevant to the field of operations management | Boost your decision-making skills | Learn to tackle with the emerging issues and challenges in the broad field of operations | Gain an exposure to modern management concepts and practices