|Course or Certification Name||Category||Location||Mode of learning|
|Customer Service Fundamentals||Customer Service Management||Online self study|
|70-412: Configuring Advanced Windows Server 2012 Services||Online self study|
|Customer Service Course Level 1||Front Office||Online self study|
|Customer Services Level 1 Award||Front Office||Online self study|
|Customer Service Representative, Process||Customer Service Management||Online self study|
|Culture of Services: Paradox of Customer Relations||Front Office||Online self study|
|Service Desk Analyst Training||IT Support||Online self study|
|Finance Fundamentals: Financial Services after the Banking Crisis||Credit & Financial Risk||Online self study|
|Become a Robotics Software Engineer||Trending Software Testing Tools||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
|70-347 Enabling Office 365 Services||MS Office||Online self study|
|MEP Engineering- Full Time||Engineering Design||Classroom|
|Advanced Architecting on Amazon Web Services||Cloud Computing||Online self study|
|Vskills Certified Services Marketing Manager Government Certification||Services Marketing||Offline self study|
|Vskills Certified Financial Services Marketing Professional Government Certification||Credit & Financial Risk||Offline self study|
|Post graduate Diploma in Financial Engineering and Risk Management||Executive Program in Business Analytics & Data Science||Classroom|
It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.
Microsoft Certified Solution Associate (MCSA): Windows Server 2008, Microsoft Certified Solutions Expert (MCSE): Enterprise Devices and Apps & Microsoft Certified Professional (MCP) certification. The Microsoft Certified Solutions Associate (MCSA) is a certification track that offers a wide range of programs designed to make candidates job-ready for entry-level IT jobs. It is the prerequisite for the Microsoft Certified Solutions Expert (MCSE) certification track.| This 70-412: Configuring Advanced Windows Server 2012 Services course offers the skills and knowledge related to Microsoft server technologies and advanced knowledge of Window Server 2012 R2 services | The course has been designed by some of the expert professionals in the industry and has high quality content which will improve the candidate’s learning efficiency | It covers a wide range of topics like network load balancing (NLB), storage, virtual machines, dynamic access control, active directory domain service, and other related areas | The candidates are offered a course completion certificate
In today’s business world, customer service is just as important as both product quality and value for money. Contemporary consumers are no longer willing to deal with brands, businesses and organisations that do not deliver the elite service standards now seen as the norm. Poor customer service has the potential to inflict irreparable damage on the reputation of any brand or business. At the opposite end of the scale, superior customer service can be the most crucial element of all in building a hugely successful enterprise.
A business can only ever be as strong as its customer service contingency. In the absence of a solid customer service framework, all the low prices in the world mean nothing. Now more than ever, consumers are basing their spending decisions almost exclusively on customer service standards. From a business perspective, this provides the perfect opportunity to differentiate your organisation from its competitors. Employers and decision-makers worldwide are always on the lookout for talented customer service agents to add to their ranks. Study the fundamentals of customer service with Oxford Home Study Centre and the future really is yours for the taking!
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
Services are everywhere in our society. We cannot live without them. More than 70% of advanced economies fall under the category of the service sector. Other sectors, such as agriculture and manufacturing, also seek to incorporate service business. | What is service? While the existing discourse on services emphasizes customer satisfaction, hospitality, and clear design, this course offers a radically new perspective on services.
MindMajix Service Desk Analyst Training: Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting and Maintaining Service Levels, Develop a clear understanding of the support tools and technologies available to Service Desk Analysts., etc. You will also get an exposure to industry based Real-time projects in various verticals
The financial crisis of the late 2000s transformed the UK financial services industry. This online course takes stock and examines the industry today.You will review the history of the industry leading up to the financial crisis; examine its institutions and the issues they now grapple with; walk down the financial supermarket aisles and see what’s changing with the products on offer; and find out how the industry is now regulated and protects consumers.
Begin your exploration into the world of robotics software engineering with a practical, system-focused approach to programming robots using the ROS framework and C++. In addition, learn and apply robotics software engineering algorithms such as localization, mapping, and navigation.
This course is aligned with Microsoft Certified Solutions Associate (MCSA): Office 365 | Offering users with an array of famous Microsoft applications and related services, Microsoft Office 365 Services will help you learn IT and user-driven deployments of office 365. In this course, you will explore how to arrange SharePoint Online services and set up collaboration solutions with the help of SharePoint. Moreover, the course covers Lync Online services encompassing e-mail addresses, resources, personal archive policies and external contacts.
Suvidya Institute of Technology has developed Training programs to strengthen technical manpower for improvement of productivity, profitability and supporting global industry as a Business Development Partner | SIT enhance employee’s skills and knowledge, it also help them to perform their job activities efficiently and educate then for technical problems, issues that directly affect the company’s profits | The quality of employees and their development through training and education are major factors in determining long-term profitability of a business. If company hires and keeps good employees, it is good policy to invest in the development of their skills, which in turn increase their productivity | Suvidya Institute of Technology divided training programs in to different Tiers from fresher to executives and molding following training programs as per the exact job requirement of the company at different levels
Amazon Web Services offers a suite of cloud-computing services that make up an on-demand computing platform. Advanced Architecting on AWS course is intended for individuals who are experienced with designing scalable and elastic applications on the AWS platform. It requires advanced technical skills, and an in-depth knowledge of the platform. The AWS Certified Solutions Architect - Professional certification validates these skills, specifically in the areas of design, implementation, and costing. This course provides a mix of both instructor-led training (ILT) and web-based training (WBT); and includes hands-on lab practical exercises. It helps the candidates in preparing for the Amazon certification AWS Certified Solutions Architect – Professional exam. Prerequisites for this course are attending a course on “Architecting on AWS” or achieving “AWS Certified Solutions Architect – Associate.”
Vskills Certified Services Marketing Government Certification is designed for professionals to be the mark of distinction for all those who show dedication to the marketing profession. It evaluates the candidate as per the organization need for marketing of their service all over the world. This program designation is validation that an individual in this domain has successfully gained competency in the skills and knowledge required to carry out marketing in today’s market.
Earning financial services marketing professional lets you have formally acknowledged level of expertise and competencies in your area. It evaluates the applicant as per the need of the organization for marketing of financial services. The certification tests the applicants on a wide array of areas like service delivery process, implementing service marketing and financial management models and analysis that encompass the service quality, customer behavior, marketing and productivity.
Post Graduate Diploma in Financial Engineering and Risk Management (PGDFERM) is a specific programme by National Institute of Securities Markets (NISM). The programme aims to equip the participants with skills in treasury and risk management functions. The course is a combination of basic and advanced theory and practical, and a combination of mathematics, statistics, financial economics, computational finance financial modelling and risk management. | The course will be offered in two different Formats - | Format A: Weekend programme at Vashi. | Format B: Residential programme at Vashi.