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Resolving Workplace Conflict

Conflict is unavoidable. Learn how to manage conflict effectively with this course.

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Course Highlights

  • Self-Paced & Instructor Support

  • Hands On Learning with assignments & review exams

  • Earn an official certificate of completion

  • Accredited CEUs

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7 Day Exchange Policy

Validity: 180 Days

Mode of learning: Online self study

Course Overview

What are the course deliverables ?
  • Describe recognizing and responding to conflict.

  • Identify strategies for resolving conflicts.

  • Describe confrontation and the best approaches to it.

  • Identify personal conflict styles.

  • Summarize methods for coping with accusations in the workplace.

  • Describe the best methods for managing conflict.

  • Summarize manager to manager conflict issues and approaches.

  • Recognize when conflict cannot be resolved.

  • Summarize methods for preventing conflict in the workplace, and

  • Demonstrate mastery of lesson content at levels of 70% or higher.

More about this course
  • Conflict is unavoidable. Even if you work in the happiest company in the world, you're still going to have conflict from time to time. It's a normal and natural part of being around other people. But when conflict becomes something that hinders your work environment and disrupts your ability to get things done, you need to do something about it.

  • Resolving Workplace Conflict is an online course that is designed to help employees and managers understand the complexities of conflict, including its causes and possible solutions. By better understanding where conflict begins and how it might be perpetuated, companies can begin to move forward and they can begin to change the outcomes of difficult situations.

  • From accusations to manager conflict and more, this course will help you learn more about what's actually happening when conflict arises. You will learn how to understand your own conflict style – and how that may or may not be helpful to the situation

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