|Course or Certification Name||Category||Location||Mode of learning|
|PG Diploma in Customer Relationship Management (PGDCRM)||Distance MBA||Classroom|
|Customer Service Strategy: Profiting through Value Creation, Customer Satisfaction, Loyalty, and Relationship||Strategic Management||Classroom|
|1 Hour to Better, Stronger Relationships - Learn How Here!||Productivity||Online self study|
|Vskills Certified Business Development Manager||Sales Management||Online self study|
|Key Account Management||Sales Management||Classroom|
|Business Fundamentals: Customer Engagement||Customer Service Management||Online self study|
|IT Service Expert Program||ITSM||Online self study|
|Master Selling - Techniques & skills||Sales Management||Online self study|
|Certified Senior Quality Expert Course||Six Sigma Master Black Belt||Online self study|
|Certified Quality Expert||Six Sigma Green Belt||Online self study|
|SHRM Senior Certified Professional (SHRM-SCP)||Talent Management||Online self study|
|Six Sigma Black Belt Certification||Six Sigma Black Belt||Online self study|
|SHRM Certified Professional (SHRM-CP) Course||Talent Management||Online self study|
|Certified Information Security Manager (CISM)||Information Security||Online self study|
|Certified Strategic Sales Professional||Sales Management||Online self study|
The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.
This programme describes the important tools in delighting the customers and developing their loyalty to your brand. It emphasizes on winning and retaining customers for life and performing better than your competitors. It also discusses various non-tradition tools (in the Indian environment) which the marketers in India have ignored so far in delivering higher customer satisfaction and increasing profits.
1 Hour to Better, Stronger Relationships is a personality development programme by Eduonix Learning Solutions. The course will teach you how you can start feeling good about yourself and enjoy being with yourself. This course will help you to develop a positive and lovable personality.
Managing business development for an organization involves having strategic acumen for steering business development executives. It also involves providing insight and direction to business development function of organization, for increased growth and profits. | Business development managers are required in organizations to take better manage the business growth of the company within available resources. There is an increased demand due to new age companies like startups. Increased competition to gain market share, has also fuelled the unending demand for business development managers. | Study and Learn - Business Development Basics - Management Basics - Capturing Marketing Insights - Environmental Analysis - SWOT Analysis - Key Account Management - Relationship Management - Digital Marketing - E-Commerce Marketing Practices - Conflict and Negotiation - Influence Building - International Marketing
Key Account Management (KAM) Programme provides frameworks to understand buyer-seller relationships and managing Key Account Management (KAM) in business markets. It will show how to adopt a practical approach to planning, analysing and implementing a closer relationship with your strategic accounts. At the end of the programme, you will have the tools to create a strategic key account plan for a specific customer.
When did you last do business with someone you didn’t trust? Or who broke a promise? Building a relationship with your customer involves time, communication and commitment, but the benefits are a sure way to help your business succeed and grow. This online course introduces the principles of relationship marketing, revealing long-term relationships as the way to unlock value for marketers, customers and other stakeholders.Even if you have never considered marketing to be relevant to you personally, the ideas shared in this course will reveal how you can benefit from it – at work or elsewhere.
IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.
The sales division is without any arguments one of the most important part of any organisation as it generates a lion’s share of revenue and also plays an important role in business development. The Sales Foundations course aims to provide the learners with the skills to master and mange the art of selling successfully. This course covers a lot of important aspects related to selling like understanding the consumers buying needs and behaviours, developing strong relationships with the customers, negotiating successfully with prospective buyers, and the able to attain and retain customers. Developed by experts in the industry, the course offers a course completion certificate.
Quality Expert professionals are responsible for evaluating and controlling the quality of the processes associated with any products or services. This Certified Quality Expert course is a combo of Six Sigma Master Black Belt certification, Six Sigma Black Belt certification and Six Sigma Green Belt certification trainings | It will help the candidates to have the requisite skills and knowledge to perform the activities associated with a senior quality expert | The first part, Six Sigma Green Belt course, will help learners to gain the understanding of the methodology, techniques and tools related to it | The second part, Six Sigma Black Belt course, will impart advanced Six Sigma skills to the candidates | The third part, Six Sigma Master Black Belt course, helps candidates to develop exceptional skills and expertise in the industry, with greater appreciation and understanding of DMAIC | With best-in-the-industry online content, this course has been designed by experts to help candidates be job ready
Quality Expert professionals are responsible for evaluating and controlling the quality of the processes associated with any products or services. This Certified Quality Expert course is a combo of Six Sigma Black Belt certification and Six Sigma Green Belt certification trainings. It will help the candidates to have the requisite skills and knowledge to perform the activities associated with a quality expert. The first part, Six Sigma Green Belt course, will help learners to gain the understanding of the methodology, techniques and tools related to it | The second part, Six Sigma Black Belt course, will impart advanced Six Sigma skills to the candidates | With best-in-the-industry online content, this course has been designed by experts to help candidates be job ready
The course is aimed at providing advice, guidance and counsel to the candidates. HR Practitioners are also involved in the decision making and problem solving processes. In this course, you will scout behavioral competencies, ethical practice, capabilities for improving the effectiveness in the workplace, some judgement examples and so on. It is actually helpful for HR professionals who wish to develop abilities for advancing their career. The course also includes global job market issues, organizational hiring needs, key activities for successful onboarding and workforce planning. Besides this, it will help prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.
Six Sigma is a data-driven and disciplined methodology consisting of certain techniques skills for process improvement. It was started in Motorola in 1986 and has got different levels of certification — White Belt, Yellow Belt, Green Belt, Black Belt and Master Black Belt. This Certified Six Sigma Black Belt course has been specifically designed to train candidates on the Six Sigma methodology. The candidates are trained on advanced Six Sigma skills and knowledge which will help them to prepare for the Black Belt certification. Offering best-in-the-industry online content, this course offers training on various topics on Six Sigma methodology, and the techniques and tools associated with it.
Earning SHRM certification makes you a recognized professional and leader in the HR domain. The course covers plan risk responses and control risks so that you gain benefit on potential opportunities in the project risk management area. It will set you apart from the applicants, proving you great level of knowledge and skills. The course directly links to on-the job experiences and realistic work situations, making it one of the most popular certifications for HR experts. It also covers all the essential project documents and ideas that need updates as these processes are carried out. Besides this, it will help prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.
Certified Information Security Manager (CISM) is a certification for information security managers awarded by ISACA, an international professional association focused on IT Governance. This CISM course has been designed specifically to offer candidates the best-in-the-industry training to play the role of an information security manager | Aimed at providing the requisite learning path for those preparing for the CISM certification, the course offers high-quality online learning content and study materials | The course covers a wide range of topics related to information security like security governance, risk management, compliance, program development and management, and incident management | Providing a career boost, the course follows the 2015 ISACA Candidate Information Guide and candidates will get a course completion certificate
This certification is developed to proactively promote world class management practices. Since scores of sales experts are well-versed in selling stand-alone products and services, some are expert at solution based sales. This course relies on a creative learning curriculum combining skill building courses led by industry experts. You will have to understand the target’s businesses to diagnose main operational and business challenges delaying the customer’s success. When the problem is resolved, you develop an idea based on the products and services that will aid conquer customer’s challenge. This course is for professionals who want to create territory plans for better prospecting