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"outbound calling" courses, certification and training

  1. Inbound Call Center Management

    One of the highly acknowledged management programs in the world for BPO professionals, Inbound Call Center Management course will endow you with the skillset you require to develop the center’s performance. The certification is comprised of ten modules that are case studies and best practices. These will help drive change for your call center by using best practice methods. Now expectations of the customers are constantly increasing. They want the problems to be solved quickly and wish a personal interaction with an agent. This course will enrich the training you give to your agents and meet the needs of your customers.

    1.5 HoursOnline self studyIntermediate
    $ 170 Take this Course

    BPO,

    Offered by:  Skillsoft
  2. Frontline Call Center Skills

    Providing high quality materials for training, Frontline Call Center course relies on proper documentation to resolve customer-related issues. It is accessible anytime, anywhere with practice tests and mock tests. It teaches you the best quality of customer services to meet the needs of the clients. Moreover, it gives lessons on the ins and outs of good telephone etiquettes, body language, words and techniques to dealing with difficult calls. Whether you decide to embrace their interruptive calls, it is a business which is here to stay. At the end of the course, you will have a clear understanding of what to connect with and serve customers in a call-center environment.

    3 HoursOnline self studyIntermediate
    $ 91 Take this Course

    BPO

    Offered by:  Skillsoft
  3. Birth of a Salesman - Film Based Learning Module on Selling Skills

    Birth of a Salesman is a Film Based Learning Module on Selling Skills from Knowlens which is an integrated video based learning platform on the internet. This module would help you in learning and improving Selling Skills. This film is integrated with a lot of web based functionality including exercises, quizzes, ratings and other features to offer an enhanced learning experience. Birth of a Salesman is the gateway to the world of sales, the sales call. It analyses every stage of a sales call through Abhays story, who is a Sales professional. The story starts from preparing for a call, to final deal closing and the interim follow-ups. This is as close to real life scenario as it gets with competition, incentives, targets, good and bad customers both. The course also sheds light and gives you interesting tips on grooming, body language and other finer aspects that could make the difference between success and failure. These are depicted using a powerful and engaging film

    20 HoursOnline self studyBeginner
    $ 66 Take this Course

    Sales,

    Offered by:  Knowlens
  4. 210-060 Implementing Cisco Collaboration Devices

    The course emphasizes on offering the expertise and knowledge required to implement Cisco Unified Communications. The course covers telephony, Cisco UC solutions like data traffic, voice and video in a single network infrastructure. It is designed to enhance feature functionality, maintenance requirements and reduce configuration with diverse other applications. The course allows students to learn principles and technology in a more appropriate way. It also provides an introduction of traditional voice networks as well as advantages of a packet oriented network. After successful completion of the course, you will explain how to maintain Cisco Unified communication solution.

    28.3 HoursOnline self studyIntermediate
    $ 278 Take this Course

    ,

    Offered by:  Skillsoft
  5. AWS Certified Developer - Associate

    Amazon Web Services, a subsidiary of Amazon, is a suite of cloud computing services. This AWS Certified Developer course has been specifically designed to provide the candidates with a comprehensive understanding of the platform to develop web application of high availability. With quality online learning modules, the course offers training on the various features and services available on the AWS. It will provide the best learning resources for the learners to get hands-on experience on developing Node.js applications on AWS. This course covers other areas of AWS, including core services and other related areas.

    6.3 HoursOnline self studyIntermediate
    $ 59 Take this Course

    Cloud Computing, , IOT, Operations

    Offered by:  Skillsoft
  6. Professional Sales: The Sales Process

    This course introduces you to the professional sales process, specifically, how to navigate through the pre-call planning step, how to gain access to and build rapport with the buyer, and how to ask high-value questions that uncover the buyer’s needs.

    Online self studyIntermediate
    Enquire Now

    Sales

    Offered by:  edX
  7. Cognixia Cloud Computing with AWS

    Cloud computing is a type of Internet-based computing that provides shared computer processing resources and data to computers and other devices on demand. Amazon Web Services (AWS) is a subsidiary of Amazon.com that offers on-demand cloud computing platforms. | This Collabera Cloud Computing with AWS course provides comprehensive knowledge on various AWS products, services and solutions | Aligned with the latest AWS syllabus, the course will impart the skills required in identifying AWS services and master the fundamentals | It has been designed by experts in the industry and offers quality online learning content | A lot of important components of AWS are covered by this course | Upon successful completion of the course, the candidates are awarded a certification

    84587 Students
    40 HoursOnline ClassroomIntermediate
    $ 499 Take this Course

    Cloud Computing, Interview preparation, Virtualization

    Offered by:  Cognixia
  8. Essential Selling Skills

    Sales is an important activity or division for any organisation which wants to increase its profits. The ability to persuade any consumer without being intrusive is an art that every professional in sales dreams of. This Essential Selling Skills offers high quality learning modules that have been specifically created to boost the career of professionals in the sales industry. There are various topics covered by this course related to the art of selling like effective cold sales, qualify prospects, persuade professionally new contacts, understanding prospect’s requirements, challenges faced by customers, effective question techniques and listening abilities. The course is aligned with the aim of providing candidates with the skills to overcome common objections and securing the sale.

    6 HoursOnline self studyIntermediate
    $ 369 Take this Course

    Sales,

    Offered by:  Skillsoft
  9. Certified Selenium Professional

    Selenium is a web framework which is used to test web applications and is one of the preferred tools in automated software testing. The Certified Selenium Professional course tests the candidates on various areas of the testing framework like recording, editing, and debugging of tests. This certification course which offers expertly created modules that provide the requisite training to candidates as per a company’s web application and website testing needs.

    583 Students
    8 HoursOnline self studyIntermediate
    $ 199 Take this Course

    Selenium, Software testing

    Offered by:  GetCertGo
  10. Angular JS Program

    Angular JS is an open-source front-end web application framework which is completely JavaScript based and is maintained by Google along with a community of other individuals. Certified Angular JS Developer course comprises of comprehensive learning modules designed to assess the candidates on their skills related to the framework. This course awards a certification on successful completion and offers training related to various areas of Angular JS like bindings, modules, filters, directives routing and provider.

    10 HoursOnline self studyIntermediate
    $ 160 Take this Course

    Offered by:  Skillsoft
  11. Selenium Professional

    Selenium is a portable software-testing framework which is used to test web applications and is one of the preferred tools in automated software testing. It deploys on all major Operating Systems (OS) — Windows, Linux and OS X and the tests can be run on all modern web browsers. The Certified Selenium Professional course tests the candidates on various areas of the testing framework like recording, editing, and debugging of tests. Designed by expert professionals, the course offers high quality modules that provide the requisite training to candidates as per a company’s web application and website testing needs. The learners get access to quality online content and a course completion certificate is provided which can help in boosting the career.

    583 Students
    7.55 HoursOnline self studyIntermediate
    $ 145 Take this Course

    Selenium, Software testing

    Offered by:  Skillsoft
  12. Business Fundamentals: Effective Communication

    Faced with a daily deluge of information, we have never had greater need of clear communication skills.This online course offers you a practical grounding in using a range of communication media, to boost your personal effectiveness, save you time and reduce your stress levels.You will discover the principles of writing influential emails, reports and proposals. You will find new confidence in your ability to make convincing presentations and conduct productive meetings. And you will develop communication approaches that are sensitive to cultural and personal differences.

    Online self studyIntermediate
    Enquire Now

    Effective Communication

    Offered by:  Future Learn
  13. Advanced AngularJS

    AngularJS is designed to facilitate the development of rich, robust, single-page web applications. Being a client-side framework, AngularJS applications are inherently public and reveal much more implementation detail to the end user than traditional web sites. Securing an AngularJS application is a combination of using best practices on the client side to reduce vulnerability, and knowing that the lion share of security comes from making sure our server is locked down. This course covers concepts involved in securing full stack web applications using AngularJS, from Authentication and Authorization strategies, to the built-in security features AngularJS ships with. AngularJS is designed to facilitate the development of rich, robust, single-page web applications. This course will teach you how to get started building AngularJS applications with using TypeScript. This course will teach you about working with some of the categories of AngularUI, a companion framework to AngularJS, those being AngularUI Bootstrap, NG-Grid, UI-Alias, UI-Select, routing with UI-Router, two categories of AngularUI, a companion framework to AngularJS, those being AngularUI Utilities and AngularUI Modules and working with AngularJS application data in a client browser, by covering concepts such as offline detection and availability, caching, storing data in the client, and creating data models.

    9 HoursOnline self studyIntermediate
    $ 137 Take this Course

    Offered by:  Skillsoft
  14. Vskills Certified Digital Citizen

    A digital citizen is defined as "those who use the Internet regularly and effectively". In qualifying as a digital citizen, a person generally must have extensive skills and knowledge in using the Internet through computers, mobile phones, and web-ready devices.

    10 HoursOnline self studyBeginner
    ₹ 4,129 Take this Course

    Digital, Safety, IPR, Law

    Offered by:  VSkills
  15. Advanced Search Engine Optimization Certification Training

    Search Engine Optimization is a technique which helps increasing the visibility, rankings and relevance of the websites in search engine results. Simplilearn SEO training enable participants to improve the visibility of the websites and escalate traffic with the proper usage of the relevant keywords. It also keep participants up-to-date with the best practices for success with SEO

    315 Students
    25 hoursOnline self studyBeginner
    $ 246 Enquire Now

    Web Analytics, Online marketing, Operations

    Offered by:  Simplilearn
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