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Managing Difficult Conversations with skill and confidence

Managing Difficult Conversations with skill and confidence

How to address difficult situations and manage sensitive issues in the workplace

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Course Highlights

  • 1 hour of E-learning content, tests etc

  • 4 downloadable resources

  • Compatible on TV & Mobile

  • Get a certificate of completion

  • Gain lifetime access to Courseware

Mode of learning: Online self study

Course Overview

Who should do this course ?
  • Anyone who wants to learn about how to approach a conversation that may be challenging and ensure that it reaches a positive and constructive conclusion.

  • The course will be of particular interest to managers, team leaders and business owners.

What are the course deliverables ?
  • recognise the most common mistakes we make when having a difficult conversation and know how to avoid them

  • prepare for a difficult conversation

  • employ key communication skills

  • stay calm and defuse emotionally-charged situations

  • look beyond the immediate situation and get to the root of a problem

  • find mutually acceptable and sustainable solutions

  • negotiate effectively and agree a way forward

  • monitor progress and ensure that the problem doesn't recur

More about this course
  • Having the skills and confidence to handle difficult conversations with staff is an essential part of being an effective manager. This course aims to remove the fear factor from difficult conversations and show how the right approach can help turn that tough talk into a constructive dialogue.

  • It could be addressing someoneâ??s behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the issue at stake, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim.

  • This course uses powerful original drama and insight from leading workplace mediation experts to look at difficult conversations in a new light and demonstrate how to achieve the outcome you want.

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    Frequently Asked Questions

    How can I take this course?
    This course is delivered by an instructor through online videos and other documents only. You will be redirected to our partner site for making the payment and then accessing this course. You do not have to go to any classroom in any place for taking this course. You need an internet connection and a computer/laptop/mobile/tablet only.
    Is there a specific time within which I should complete my courses?
    Courses do not expire, and therefore, there is no time frame to complete your courses. Once you purchase this course, you can view it as many times as you want. You can do the course as fast or slow as you want. You can also view it from any machine in the world, whenever you want - forever.
    Do I get a certificate on taking this course?
    On completing the course, you will get a course completion certificate from Udemy.
    Do I get a refund in case I do not like this course?
    We have 7 days exchange policy. Please send email to services@naukri.com in case you have any issues related to the courses you have purchased. We don’t provide any refunds. Please inform about course(s) that you want in exchange of the ones purchased earlier and our support team will help you. This policy will not be applicable if the participant has accessed more than 30% of the e-Learning content or has attended more than 1 class. Applicable only through courses purchased through Naukri Learning. For others, please contact the course provider directly.
    I have some other question. Where can I get help?
    Please send email to e-learning@naukri.com or call our toll-free number 1800-103-4702.
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