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Managing conflict with skill and confidence

Managing conflict with skill and confidence

Understanding conflict and resolving disagreements with confidence at work and in life

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Course Highlights

  • 1 hour of E-learning content, tests etc

  • 6 downloadable resources

  • Learn from a trainer with 25 years of experience.

  • Get a certificate of completion

  • Gain lifetime access to Courseware

Mode of learning: Online self study

Course Overview

Who should do this course ?
  • Anyone who wants to learn how to turn potential conflicts into constructive conversations.

  • People who want to be more confident when dealing with conflict.

  • Managers who need to improve their conflict resolution skills.

  • Helping professionals who need to engage with clients and avoid confrontation.

  • Trainee mediators, conflict resolvers, arbitrators and lawyers.

What are the course deliverables ?
  • Students will be able to manage conflict situations more effectively and deal with anger and strong emotional responses in a constructive way.

  • The vital keys to preventing escalation and dispute.

  • How to turn potential flare-ups into constructive conversations.

  • Ways to engage with people who might become confrontational.

More about this course
  • Conflict is inevitable. It is a fact of life and most people are afraid of it. But you don't have to be. Conflicts grow out of disagreement, or simply difference. This course will give you all you need to prevent or manage conflict, whether it involves you directly, or other people.

  • Conflict is immensely costly to organizations, damaging to relationships and disastrous for productivity. It might be an argument between a line manager and a member of their team, a personality clash between colleagues or even a power dispute between different departments. Wherever it arises, conflict is a major cause of stress in the workplace and it can lead to long-standing grievances, factionalism and absenteeism.

  • Confident conflict resolution skills will set you apart. Being able to handle conflict effectively, whatever the situation, is an ability that will help you to build strong, constructive working relationships and improve the overall performance of your team, group or department.

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    Frequently Asked Questions

    How can I take this course?
    This course is delivered by an instructor through online videos and other documents only. You will be redirected to our partner site for making the payment and then accessing this course. You do not have to go to any classroom in any place for taking this course. You need an internet connection and a computer/laptop/mobile/tablet only.
    Is there a specific time within which I should complete my courses?
    Courses do not expire, and therefore, there is no time frame to complete your courses. Once you purchase this course, you can view it as many times as you want. You can do the course as fast or slow as you want. You can also view it from any machine in the world, whenever you want - forever.
    Do I get a certificate on taking this course?
    On completing the course, you will get a course completion certificate from Udemy.
    Do I get a refund in case I do not like this course?
    We have 7 days exchange policy. Please send email to services@naukri.com in case you have any issues related to the courses you have purchased. We don’t provide any refunds. Please inform about course(s) that you want in exchange of the ones purchased earlier and our support team will help you. This policy will not be applicable if the participant has accessed more than 30% of the e-Learning content or has attended more than 1 class. Applicable only through courses purchased through Naukri Learning. For others, please contact the course provider directly.
    I have some other question. Where can I get help?
    Please send email to e-learning@naukri.com or call our toll-free number 1800-103-4702.
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    The services associated with Naukri Learning are only provided through the website Naukri.com. You are advised to be cautious of calls/emails asking for payment from other web sites that claim to offer similar services under the name of Naukri.com. We have no associates/agents other than the partner sites that have been specifically named on the homepage of the website Naukri.com. We also recommend that you Security Guidelines and Terms and Conditions