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ITIL® 4 Foundation: an introduction to ITIL 4

ITIL® 4 Foundation: an introduction to ITIL 4


Course Highlights

  • 1 Hour

  • Earn an ITIL® 4 Foundation certification from PeopleCert on successful completion of exam

  • 60 minutes assessment with 26/40 as the passing score

  • Increase your salary prospects | Exam available in 10 languages

  • The ITIL® 4 Foundation certificate does not expire.

Mode of learning: Certification voucher

Course Overview

What are the course deliverables ?
  • ITIL 4 Foundation equips candidates with:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services

  • The guiding principles of ITIL 4

  • The four dimensions of Service Management

  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value

  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

More about this course
  • ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

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