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ITIL 4 Foundation: an introduction to ITIL 4

ITIL 4 Foundation: an introduction to ITIL 4

Learn the key concepts from Lean, Agile, DevOps, and why these are important to deliver business value.

5 Reviews

Course Highlights

  • Understand how services are delivering value in your organization

  • Global surveys demonstrate that ITIL qualified individuals are better paid.

  • Learn the global language used within ITSM to effectively communicate with colleagues and other ITSM professionals

Mode of learning: Blended Classroom

Course Overview

Who should do this course ?
  • ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

  • The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

  • ITIL 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy

What are the course deliverables ?
  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.

  • The guiding principles of ITIL 4

  • The four dimensions of Service Management

  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value

  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

More about this course
  • ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

I am Interested


Average Rating


Based on 5 Ratings

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P. Surya Kiran

This ITIL foundation course provided me with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. l understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.


Awesome content and instruction. Very easy to learn. Industry related example makes it easy to relate to topic and easy to remember


I have improved my management knowledge more and understand the process of service management and service delivery areas of ITIL Process

Vikas kumar

I enrolled for the latest ITIL 4 certification through PeopleCert. They were good with the support regarding the same. I gave exam and got my result instantly.After 2-3 days I got my final detailed result with score and digital certificate.


ITIL foundations

Good certification value with good explanation and mentoring. This will add value to your resume and help you in growing your career. ITIL principles will be well explained and you will be very clear about them. Personally I liked the course very much and I will recommend it to others who are starting their career as it will help you in giving an insight about how the organisation works.The five stages of the software development life cycle will be witnessed by you during the preparation for this certificate and will help you in understanding the concepts better.
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