ITIL® (Information Technology Infrastructure Library) is a set of IT management practices that helps in the alignment of IT with business needs. It helps in maintaining the quality of service of organizations that provide IT services to internal or external customers. This ITIL® 2011 Edition Foundation Syllabus gives an idea of ITIL® and how can one utilise it for increasing the customer satisfaction; achieving the overall goals. Providing quality learning materials, this course is designed to assist the learners in preparing for the ITIL® Foundation level certification examination and provides comprehensive knowledge on various topics like strategy processes, service design fundamentals, service design processes, service transition processes and service operation processes.
What are the course deliverables ?
Unlimited Access to Online Content for six months
Course Completion certificate - Recognized across the world
Content provided by world's number 1 training company
Career boost for students and professionals
Who should do this course ?
IT professionals who are preparing for ITIL® Foundation level certification exam
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