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IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours

IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours

Master the skills and qualities employers look for when hiring IT Help Desk/Support/Technician


Course Highlights

  • 100% expert verified responses to ensure quality learning

  • Fabulous contents and guidance to learn and practice about IT support

  • Learn from certified trainer .

Mode of learning: Online self study

Course Overview

Who should do this course ?
  • Anyone wanting to start their career as IT Support/HelpDesk/Technician

  • Anyone attending an interview for IT Support/HelpDesk/Technician role

  • Existing IT Professionals looking to consolidate fundamentals

What are the course deliverables ?
  • This is a foundation course designed keeping a beginner in mind. This course covers following 9 topics in a vendor independent and fundamental level.

  • Computer: Hardware, BIOS/UEFI & Operating System

  • Network: MAC, IP, Subnet, Gateway, MAC address Table, DHCP, ARP, DNS, Ports, Packets, NAT, Internet, Firewall & Port Forwarding

  • Server: Server Vs Computer, Server Roles - DHCP, DNS, IAM, File, Web and Application Server

  • Printer: Inkjet, Laser & Thermal printers, USB & Network Printer, Print Path - Application to Printer

  • Virtualization: Concept, Type1/Bare metal & Type2/Hosted

  • VoIP: Concept, SIP & RTP Protocol, SIP Server, SIP Phone

  • Backup & Disaster Recovery: Concept, Onsite, Offsite & Cloud Backup

  • Cloud Storage: Concept, Options available

  • Security: CIA Triad of Security, Computer & Network Security

  • Troubleshoot Issues: Troubleshooting 101 - Best practices

More about this course
  • This course will teach you the fundamentals of 9 critical IT Topics in a simple and brain-friendly way.

  • This is where you start if are aiming for a career as IT Support/HelpDesk/Technician. At the end of this course, you will be able to confidently apply for the job and ace the interview. If you are already working in an IT role, you will be able to progress forward in your career by cementing your foundations.

  • Learning these fundamentals will propel you to be the technician everyone looks up to and also bring clarity to many functions that you do on a daily basis. This will also save you from many frustrations you may encounter in your role.

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Frequently Asked Questions

How can I take this course?
This course is delivered by an instructor through online videos and other documents only. You will be redirected to our partner site for making the payment and then accessing this course. You do not have to go to any classroom in any place for taking this course. You need an internet connection and a computer/laptop/mobile/tablet only.
Is there a specific time within which I should complete my courses?
Courses do not expire, and therefore, there is no time frame to complete your courses. Once you purchase this course, you can view it as many times as you want. You can do the course as fast or slow as you want. You can also view it from any machine in the world, whenever you want - forever.
Do I get a certificate on taking this course?
On completing the course, you will get a course completion certificate from Udemy.
Do I get a refund in case I do not like this course?
We have 7 days exchange policy. Please send email to in case you have any issues related to the courses you have purchased. We don’t provide any refunds. Please inform about course(s) that you want in exchange of the ones purchased earlier and our support team will help you. This policy will not be applicable if the participant has accessed more than 30% of the e-Learning content or has attended more than 1 class. Applicable only through courses purchased through Naukri Learning. For others, please contact the course provider directly.
I have some other question. Where can I get help?
Please send email to or call our toll-free number 1800-103-4702.
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While Naukri Learning services have helped many customers over the years, we do not guarantee any interview calls or assure any job offers with any of our services.
The services associated with Naukri Learning are only provided through the website You are advised to be cautious of calls/emails asking for payment from other web sites that claim to offer similar services under the name of We have no associates/agents other than the partner sites that have been specifically named on the homepage of the website We also recommend that you Security Guidelines and Terms and Conditions