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"it support technician" courses, certification and training

  1. IT Support: Communication

    This course provides insights into the communication skills and acumen needed to be a successful support agent. Effective communication, both with the customer and with internal resources at your company, is critical to the success of anyone considering a role in IT Support. The course begins with a review of effective communication strategies that will help you develop a rapport with your customer. You then examine ways to connect with your customer through phone, email, chat, and social media, including a demonstration of empathy and communicating at the customer’s level of expertise. Finally, you examine how to deal with challenging customers and how to defuse a customer’s anger. At the completion of the course, you will have a greater appreciation for the communication skills that a successful support agent needs to develop.

    Online self studyIntermediate
    Enquire Now

    IT Support, Effective Communication

    Offered by:  edX
  2. IT Support: Documentation

    This course dives deep into the case management process and how to identify key issues that need to be documented throughout the evolution of a case. You will examine the reasons why documentation is so critical in the field of IT Support, and why it is so crucial for capturing all viewpoints within case documentation, from the support agent, to the customer, and to any other internal resource who may get involved. The course begins with an analysis of how to document different types of support cases, from advisory cases to reactive cases to escalated cases. The course then introduces you to various types of tools used to document cases. And finally, the course concludes with an examination of the different types of questions that a support agent needs to ask and document based on specific workflow situations.At the completion of the course, the student will have a greater appreciation for the importance of maintaining complete, detailed, and accurate documentation and when and how to apply that knowledge.

    Online self studyIntermediate
    Enquire Now

    IT Support

    Offered by:  edX
  3. IT Support: Networking Essentials

    Networking Essentials is designed to introduce the core networking concepts to learners who are new to IT Support. The course begins by explaining the purpose of networking and then examines how networks are configured in homes, offices, between offices, and around the world with the Internet. This includes a review of network topologies, physical networking, and network protocols. The course concludes with an introduction to network troubleshooting, including how to troubleshoot common networking issues.

    Online self studyIntermediate
    Enquire Now

    IT Support

    Offered by:  edX
  4. CompTIA Server+ 2015

    An intelligent learning tool that aids you learn both hardware and software, Comptia Server+ 2015 certification boosts the performance of the IT professionals in companies of all sizes. The course explains the various server components like bus types, expansion slots, CPU, RAM and hard drives. Moreover, network services like DHCP or DNS in case of authentication server. One will also get to scout the different components that can be configured and installed on an operating system. The program starts with maintenance techniques and covers various techniques engaged with documentation and management. Later, you will discover disaster planning and importance of disaster recovery principles. It is a great addition to your learning and will help on your career path to master the server+ course.

    16.81 HoursOnline self studyIntermediate
    $ 185 Take this Course

    , Safety, Network Security, Administration

    Offered by:  Skillsoft
  5. Managing IT Projects

    This programme will be focusing on various aspects of IT Project Management, Risk Management for IT Projects, IT Governance Frameworks, Project Monitoring and Contract Management.

    ClassroomIntermediate
    ₹ 153,636 Enquire Now

    project management

    Offered by:  IIM Ahmedabad
  6. Technical Support Fundamentals

    This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.By the end of this course, you’ll be able to:|Understand how the binary system works|Assemble a computer from scratch|Choose and install an operating system on a computer|Understand what the Internet is, how it works, and the impact it has in the modern world|Learn how applications are created and how they work under the hood of a computer|Utilize common problem-solving methodologies and soft skills in an Information Technology setting

    20 HoursOnline self studyBeginner
    Enquire Now

    IT Support

    Offered by:  Coursera
  7. ITIL Foundation

    ITIL® (Information Technology Infrastructure Library) is a set of IT management practices that helps in the alignment of IT with business needs. It helps in maintaining the quality of service of organizations that provide IT services to internal or external customers. This ITIL® 2011 Edition Foundation Syllabus gives an idea of ITIL® and how can one utilise it for increasing the customer satisfaction; achieving the overall goals. Providing quality learning materials, this course is designed to assist the learners in preparing for the ITIL® Foundation level certification examination and provides comprehensive knowledge on various topics like strategy processes, service design fundamentals, service design processes, service transition processes and service operation processes.

    Offered by:  Skillsoft
  8. TOGAF 9.1 Fundamentals

    TOGAF (The Open Group Architecture Framework) is an architecture framework which is used to develop a broad range of different architectures, and is a high level approach to design. The de facto global standard for enterprise architectures, it is used by a number of Global 50 and Fortune 500 companies. This Certified TOGAF Professional course has been specifically created by experts in the industry to provide extensive training to the candidates on the fundamentals of the subject matter. Designed as per industry requirements, this course offers high quality online content. In addition, it also offers a certification on the successful completion and assesses the candidates on all areas related to skills in working on software projects at enterprise scale.

    112 Students
    3.5 HoursOnline self studyBeginner
    $ 127 Take this Course

    , Operations

    Offered by:  Skillsoft
  9. Hadoop Administration

    Hadoop, a part of Apache Software Foundation, is an open-source, Java-based programming framework that supports processing and storage of large data sets. | This Hadoop Administration course offers training to candidates on skills required to manage and maintain Hadoop clusters | The course has been developed by expert professionals and is aimed to providing the learners with the knowledge to become successful Haddop Administrators | It covers various areas like Hadoop architectures, its components, and monitoring and troubleshooting a Hadoop cluster | A course certification will provided to the candidates and will help in boosting the career of the candidates

    743 Students
    Offered by:  GreyCampus
  10. SHRM Senior Certified Professional (SHRM-SCP)

    The course is aimed at providing advice, guidance and counsel to the candidates. HR Practitioners are also involved in the decision making and problem solving processes. In this course, you will scout behavioral competencies, ethical practice, capabilities for improving the effectiveness in the workplace, some judgement examples and so on. It is actually helpful for HR professionals who wish to develop abilities for advancing their career. The course also includes global job market issues, organizational hiring needs, key activities for successful onboarding and workforce planning. Besides this, it will help prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.

    Offered by:  Skillsoft
  11. SHRM Certified Professional (SHRM-CP) Course

    Earning SHRM certification makes you a recognized professional and leader in the HR domain. The course covers plan risk responses and control risks so that you gain benefit on potential opportunities in the project risk management area. It will set you apart from the applicants, proving you great level of knowledge and skills. The course directly links to on-the job experiences and realistic work situations, making it one of the most popular certifications for HR experts. It also covers all the essential project documents and ideas that need updates as these processes are carried out. Besides this, it will help prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.

    Offered by:  Skillsoft
  12. Managing Projects with Microsoft Project 2013 Course

    Providing a comprehensive overview of the project plans, resources and tasks, Microsoft Project 2013 is perfect for all those looking to advance their career in project development. It makes it easy to manage project plans for business and home. In the course, you will learn how to manage project information and arrange how tasks are scheduled. You will also learn how to enter information, manage resource allocation and create assignments in 2013. An introduction on troubleshooting, reporting and customizing views will be rendered by the course. Along with that, you will get to create baselines, compare progress and update actual progress. It will help a candidate reach the pinnacle of his/her career by successfully managing projects.

    7.4 HoursOnline self studyIntermediate
    $ 123 Take this Course

    Offered by:  Skillsoft
  13. AWS Solution Architect - Associate

    Amazon Web Services (AWS) is a subsidiary of Amazon and offers reliable, scalable, and inexpensive cloud computing services. This AWS Solution Architect – Associate course has been specifically designed for individuals with experience designing distributed applications and systems on the AWS platform. With quality online learning modules, the course offers training on the various features and services available on the AWS. It will provide the best learning resources for the learners to get hands-on experience as a solution architect role using the AWS cloud. This course covers various topics like Object Storage, Elastic Compute Cloud, database and application services, networking best practices and other related areas

    10 HoursOnline self studyIntermediate
    $ 123 Take this Course

    Cloud Computing, , Virtual Machine

    Offered by:  Skillsoft
  14. Microsoft Certified Solutions Expert - MCSE Enterprise Devices and Apps

    The Microsoft Certified Solutions Expert (MCSE) is a certification track that offers a wide range of programs designed to take your career to the next level. This MCSE: Enterprise Devices and Apps course is aimed at providing the skills needed to manage devices in today's bring-your-own-device (BYOD) enterprise | Developed by some of the expert professionals, this course includes high quality online learning content that will help in the candidate’s effective learning | This course covers various topics like configuring Windows 8.1, supporting Windows 8.1, deploying and managing devices and enterprise apps, configuring user data and other areas | It is aligned with the MCSE: Enterprise Devices and Apps exam syllabus and candidates get a course completion certificate

    79.75 HoursOnline self studyIntermediate
    $ 666 Take this Course

    , Virtualization

    Offered by:  Skillsoft
  15. Data Science Prodegree

    The Data Science Prodegree, in association with Genpact as the Knowledge Partner, is a 180-hour online program covering foundational concepts and hands-on learning of leading analytical tools, such as SAS, R, Python, Hive, Spark and Tableau through industry case studies and project work. Over the course of the 4 semesters, candidates will not only gain theoretical knowledge of key data science tools, but also gain exposure to industry best practices via guest lectures, mentorship and 6 project submissions. Genpact is a global leader in Analytics and works with over 1/5th of the Fortune Global 500 companies with revenues of $2.46 billion and 70,000 employees spread across 25 countries.

    Offered by:  Imarticus
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