|Course or Certification Name||Category||Location||Mode of learning|
|MCITP Windows 7 - Enterprise Desktop Support Technician||Online self study|
|Vskills Certified IT Support Professional Government Certification||IT Support||Offline self study|
|Google IT Support Professional Certificate||Online self study|
|IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours||Online self study|
|Complete IT Support Specialist Course: IT Foundations||Online self study|
|Vskills Certified Router Support Professional Government Certification||Routing & Network Support||Offline self study|
|IT Service Expert Program||ITSM||Online self study|
|IT Support: Fundamentals||Online self study|
|70-685: Microsoft Windows 7, Enterprise Desktop Support Technician||Online self study|
|IT support, Network+ , Security + , CSA + , python , server+||Online self study|
|MCSA Windows 8 : 70-688 Supporting Windows 8.1||Online self study|
|IT Support: Troubleshooting||Online self study|
|ITIL Intermediate: Operational Support & Analysis (OSA)||ITIL||Online self study|
|IT Support: Hardware Essentials||Online self study|
|IT Support: Cloud Fundamentals||Online self study|
Microsoft Certified IT Professional (MCITP) is a professional certification that proves that a candidate has the comprehensive set of skills to perform a particular IT job role, such as database administrator or enterprise messaging administrator. Windows 7 is a disk operating system (released before the latest Windows 10) from Microsoft. This MCITP: Windows 7, Enterprise Desktop Support Technician course will enable the candidates to have a comprehensive understanding of the disk operating system and to perform a role related to it | Designed by some of the best professionals in the industry, the course offers high quality online learning content and training materials | The course covers various areas like installing, upgrading and migrating Windows 7, network connectivity, backing up, restoring, resolving issues, malware protection, and other areas
IT Support Professionals are associated with providing assistance to users on various services related to IT, providing from basic support services like password reset to higher levels of troubleshooting services. With proper IT Support System and trained professionals, organisations are able to strategise their IT policy and support for uninterrupted uptime of IT resources. Vskills Certified IT Support Professional Certification course offers hands-on training to candidates for efficient IT support as per an organisation’s requirements. The course is perfect for those who are interested in an IT support career and covers various topics like computer basics, hardware basics, troubleshooting principles, and networking basics. Upon successful completion of the course, the candidates are awarded with a government certification.
This 5-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, Hulu, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. You can also earn a CompTIA and Google dual credential when you complete the Google certificate and pass the CompTIA A+ certification exams. Through a mix of video lectures, quizzes, and hands-on labs and widgets, the program will introduce you to troubleshooting, customer service, networking, operating systems, system administration and security. You’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating ~5 hours a week, you can complete in under six months.The content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License. Completing the program can earn you up to 12 college credits, the equivalent of 4 associate degree-level courses.
This course will teach you the fundamentals of 9 critical IT Topics in a simple and brain-friendly way.|This is where you start if are aiming for a career as IT Support/HelpDesk/Technician. At the end of this course, you will be able to confidently apply for the job and ace the interview. If you are already working in an IT role, you will be able to progress forward in your career by cementing your foundations.|Learning these fundamentals will propel you to be the technician everyone looks up to and also bring clarity to many functions that you do on a daily basis. This will also save you from many frustrations you may encounter in your role.
This is part one of a five part course that’s designed to provide a comprehensive education on all the major aspects of an IT Support Specialist. By the end of this series you’ll have all the skills required to qualify for an entry level position. In this course you will learn a skill set that you can build on throughout this series of courses or continue your education in a more traditional setting. Either way, this course will provide you with a rock solid foundation for building up your mastery of IT Support.|We’ll be covering the basic skills of Binary, System Administration, Operating Systems, Networking, and Security. In subsequent courses, we’ll be going in depth in all of these major aspects. We’ll be focusing specifically on an IT help desk, but the knowledge and skills learned here have a broad scope of application within the field.|By the end of this first course, you'll be able to understand how a computer thinks and communicates using binary, what abstraction is and how to apply it to your work, troubleshooting skills and techniques and how to best apply them. We'll break down the hardware part by part and learn how they all function and work together to create a operational machine. We'll also be doing breakdowns on Software, Operating Systems, and how to troubleshoot issues. How to install software, how to install Operating Systems, like Windows, and how to build a desktop from scratch. You'll also gain the skills for strong documentation, how to manage computers, what a network is and how it functions and a whole lot more!|In addition, you'll learn How to properly interact with customers, and coworkers in an IT environment and be able to utilize powerful problem solving skills and how to implement effective solutions. These core concepts will be the foundation for everything and provide you with the understanding that you’ll need to learn more complicated aspects of IT Support.
Earning a certification in Router Support Professional certification assists an aspirant to acquire panoramic awareness and dexterity in supporting small & medium computer network. An individual after getting certified owns an extended knowledge of networks, switches and routers along with the ability to utilize the width of characteristics proficiently. Router support includes routine support of computer network and improvement of computer networks with VLAN, STP, and VLSM. It also comprises protecting network access y ACLs and linking with other routers by OSPF, RIP, and EIGRP. Nowadays the certification is in demand in IT infrastructure organizations, data centers, MNCs corporates and government organizations.
IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.
In this course, you will be introduced to and better understand the role of an IT support agent, including core priorities and key responsibilities. You will learn how to improve your support skills by interacting with other roles and mastering specific performance skills.The course then examines what influences customer behavior when dealing with IT Support, including global cultural differences and communication styles. The course concludes with an introduction to the basic stages of case management, from initial receipt of a support call through solution development and closure.This is the first in a series of four courses that are targeted to individuals who are considering a move into IT Support.
The course gives an introduction of the most famous Windows 7 features that can restrict software installation, which is used in enterprise environment with the help of AppLocker and UAC. It will also explain tools used to solve compatibility problems like program compatibility troubleshooter, compatibility assistant and program compatibility tab settings. In addition to this, the course offers a light at key tools provided in Windows 7 to solve system issues and find out what has occurred to affect function or performance. You will also cover problems with file and printer sharing, troubleshooting printer access and the role of user account in causing network resources issues.
In this course you will be able to test your knowledge in various topics like networking , security, IT fundamentals and many others and so you will improve your level in these fields. This practice test will focus on the most important points in each topic which i will be updating continuously.
Supporting Windows 8.1 Microsoft Certificate tests the candidate’s skills on supporting and installing windows 8.1.| This 70-688: Supporting Windows 8.1 course has been designed to provide the candidates with quality training and online learning materials to gain the expertise to configure or support Windows 8 in domain-based or peer-to-peer environments | The course has been created by the best-in-the-industry professionals and covers various topics like cloud applications, networking, remote access, data storage, hardware and mobile devices, recovery and other related areas | A course completion certificate is awarded to the candidates
This course is a follow up to IT Support Fundamentals and delves deeper into the entire case management process, guiding you through each stage of the process. You will examine best practices on how to become a more efficient and effective troubleshooter, including training how to manage customer expectations and handle customer objections.The course begins with a basic review of the steps involved in troubleshooting a customer support case, from case assignment and scoping, to solution development, validation, and case closure. To support the troubleshooting process, the course provides tips and tricks on developing analytical solutions, troubleshooting best practices, and managing customer expectations. The course concludes with a look at how to handle customer objections to proposed solutions.This course is not a technical troubleshooting course that focuses on troubleshooting specific product issues; rather, it provides introductory-level soft skills training on how to efficiently and effectively troubleshoot any support case, regardless of the product. At the completion of the course, the student will have gained an in-depth knowledge of the steps involved in troubleshooting a customer issue throughout its life cycle.
ITIL® (Information Technology Infrastructure Library) is a set of IT management practices that helps in the alignment of IT with business needs. It is the most widely accepted approach to IT service management (ITSM). This course, ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA), is specifically designed to cover all the fundamentals of ITIL® service operation core area, and how the processes and functions of service operation work within and support the overall service lifecycle. Providing best-in-the-industry learning materials, this course provides the requisite training to help learners prepare for the ITIL® Operational Support and Analysis certificate and is aligned with the ITIL® Intermediate syllabus. ITIL® Foundation Certification is a prerequisite for doing this course.
IT Support: Hardware Essentials is designed to introduce students to a basic understanding of the different types of computing devices (desktop computers, laptops, tablets, smartphones, etc.), computer components (CPU, memory, power supplies, etc.) as well as peripheral devices, storage devices, displays and connection interfaces.
IT Support: Cloud Fundamentals is designed to introduce the core cloud concepts to IT Support learners. This course provides an historical perspective of how IT has evolved to the point where it is now using cloud solutions. The course examines the different types of cloud solutions that are available, as well as the basics of cloud services, cloud usage models, and cloud security. The course concludes with an introduction to Microsoft Azure and Microsoft Office 365.