|Course or Certification Name||Category||Location||Mode of learning|
|IT Support: Cloud Fundamentals||IT Support||Online self study|
|IT Support: Communication||IT Support||Online self study|
|IT Support: Troubleshooting||IT Support||Online self study|
|IT Support: Documentation||IT Support||Online self study|
|Online M.Sc - IT||MSc IT||Online self study|
|UPES CCE - Certificate program in Project Management||PMP||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
|MTA IT Infrastructure - Mobility and Devices Fundamentals||IT Support||Online self study|
|CompTIA Cybersecurity Analyst (CSA+)||Cyber Security||Online self study|
|IT Service Management Foundation based on ISO/IEC 20000||ITSM||Online self study|
|PG Diploma in IT Infrastructure, Systems and Security (PG-DITISS)||Cloud Computing||Classroom|
|Technical Support Fundamentals||IT Support||Online self study|
|Microsoft Technology Associate - MTA Database Fundamentals||IT Support||Online self study|
|ITIL Foundation||ITIL||Online self study|
|TOGAF 9.1 Fundamentals||TOGAF||Online self study|
|Certified Scrum Master (CSM)||Agile & Scrum||Online self study|
IT Support: Cloud Fundamentals is designed to introduce the core cloud concepts to IT Support learners. This course provides an historical perspective of how IT has evolved to the point where it is now using cloud solutions. The course examines the different types of cloud solutions that are available, as well as the basics of cloud services, cloud usage models, and cloud security. The course concludes with an introduction to Microsoft Azure and Microsoft Office 365.
This course provides insights into the communication skills and acumen needed to be a successful support agent. Effective communication, both with the customer and with internal resources at your company, is critical to the success of anyone considering a role in IT Support. The course begins with a review of effective communication strategies that will help you develop a rapport with your customer. You then examine ways to connect with your customer through phone, email, chat, and social media, including a demonstration of empathy and communicating at the customer’s level of expertise. Finally, you examine how to deal with challenging customers and how to defuse a customer’s anger. At the completion of the course, you will have a greater appreciation for the communication skills that a successful support agent needs to develop.
This course is a follow up to IT Support Fundamentals and delves deeper into the entire case management process, guiding you through each stage of the process. You will examine best practices on how to become a more efficient and effective troubleshooter, including training how to manage customer expectations and handle customer objections.The course begins with a basic review of the steps involved in troubleshooting a customer support case, from case assignment and scoping, to solution development, validation, and case closure. To support the troubleshooting process, the course provides tips and tricks on developing analytical solutions, troubleshooting best practices, and managing customer expectations. The course concludes with a look at how to handle customer objections to proposed solutions.This course is not a technical troubleshooting course that focuses on troubleshooting specific product issues; rather, it provides introductory-level soft skills training on how to efficiently and effectively troubleshoot any support case, regardless of the product. At the completion of the course, the student will have gained an in-depth knowledge of the steps involved in troubleshooting a customer issue throughout its life cycle.
This course dives deep into the case management process and how to identify key issues that need to be documented throughout the evolution of a case. You will examine the reasons why documentation is so critical in the field of IT Support, and why it is so crucial for capturing all viewpoints within case documentation, from the support agent, to the customer, and to any other internal resource who may get involved. The course begins with an analysis of how to document different types of support cases, from advisory cases to reactive cases to escalated cases. The course then introduces you to various types of tools used to document cases. And finally, the course concludes with an examination of the different types of questions that a support agent needs to ask and document based on specific workflow situations.At the completion of the course, the student will have a greater appreciation for the importance of maintaining complete, detailed, and accurate documentation and when and how to apply that knowledge.
A rigorous two-year (4semesters) program designed to prepare graduates for varied career opportunities in Information Technology. | From database management system, software engineering, networking fundamentals, object oriented programming, and data structure using C language to routing protocols& concepts, emerging technologies, and network planning & design – the course covers important concepts, practices, and trends in the subject area. | The course teaches various methodologies and life cycles involved in developing software applications and conducting scientific research. | The course provides high-quality academic and technical training in software, databases, and networking with deep focus on the mathematical and theoretical foundations of computing. | Given its scope, the program will benefit anybody (with a graduation degree) seeking to develop skills, improve competency, and build expertise in the subject.
The program is aligned to PMBOK 6th Edition and beyond, it gives students an opportunity to learn about project management issues and skills within a business context. The students get an opportunity to learn about project planning, management, and financial control, project procurement and solicitation, assessing and mitigating risk, and advanced project management skills. The curriculum is designed in accordance to standards set by the leading industry platforms and bodies. Adding a project management certification to your list of credentials is a great way to benchmark your skills for potential employers and show that you have the know-how to plan, schedule, budget, execute, deliver and report on various initiatives. Employers are seeking specific skills to deliver what the businesses need to compete and 40% of them will hire Project Managers in the next 12 months to keep pace with the increasing projects.
Microsoft Technology Associate (MTA) is a suite of technology certification exams that validate a candidate’s fundamental knowledge needed to build a career using Microsoft technologies.| This Mobility and Devices Fundamentals course will offer the skills and knowledge that will give candidate’s hands-on experience to configure Windows devices | With high quality content created by some of the expert professionals in the industry, the course covers various topics like device configuration, data access, data management, device security, cloud services and enterprise mobility | The course has been specifically designed to help candidates in their preparation for MTA: Mobility and Devices Fundamentals exam | The candidates will get a certification upon course completion
CompTIA Cybersecurity Analyst (CSA+) is an international, vendor-neutral cybersecurity certification offered by a non-profit trade association, The Computing Technology Industry Association. This CompTIA CSA+ course will provide the requisite training to the candidates to have critical knowledge and skills that are required to prevent, detect and combat cybersecurity threats | Candidates get a boost to their career by gaining expertise in securing and analysing IT assets at the hardware and software levels | The course covers various topics like network architecture, threat identification, threat mitigation, monitoring security issues, and other related areas
One of the most demanding credentials in IT sector, IT Service Management Foundation shows the ability to offer valuable services that meet customer, business demands and opens up greater career avenues. Simplilearn proffers this course through its blended model that encompasses both ITSM online and ITSM classroom training. This course develops the fundamental skills and expertise allowing one to participate in organization teams working within service management. Get an ITSM certification and advance your ITSM service skills.
The theoretical and practical mix of the Post Graduate Diploma in IT Infrastructure Systems and Security (PG-DITISS) programme has the following focus: | To explore the fundamental concepts of Cyber Security | To develop in-depth knowledge and understanding of the Intrusion Detection and Prevention domain. | To learn to analyze the threats detection techniques. | To understand the Concepts of Data Centre Management. | To learn & use various techniques for Ethical Hacking and Cyber Forensics. | To understand the applications security implementation. | To analyze and solve problems conceptually and practically from diverse industries, such as government manufacturing, retail, education, banking/ finance, healthcare and pharmaceutical. | To undertake industrial research projects for the development of future solutions in the domain of Information Security to make an impact in the technological advancement.
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.By the end of this course, you’ll be able to:|Understand how the binary system works|Assemble a computer from scratch|Choose and install an operating system on a computer|Understand what the Internet is, how it works, and the impact it has in the modern world|Learn how applications are created and how they work under the hood of a computer|Utilize common problem-solving methodologies and soft skills in an Information Technology setting
Microsoft Technology Associate (MTA) is a certification track that is designed to help candidates demonstrate their skills and take their career to the next level. This MTA: Database Fundamentals course has been designed specifically for candidates who want to build a career in data platform administration or business intelligence | The course has been created by some of the best professionals in the industry, keeping in mind the need for career advancement of the candidates and is aligned with the MTA: Database Fundamentals track | It has high quality online learning content and covers various areas like design principles, data manipulation, database creation, optimisation and security, and other related areas| The candidates are awarded a course completion certification
ITIL® (Information Technology Infrastructure Library) is a set of IT management practices that helps in the alignment of IT with business needs. It helps in maintaining the quality of service of organizations that provide IT services to internal or external customers. This ITIL® 2011 Edition Foundation Syllabus gives an idea of ITIL® and how can one utilise it for increasing the customer satisfaction; achieving the overall goals. Providing quality learning materials, this course is designed to assist the learners in preparing for the ITIL® Foundation level certification examination and provides comprehensive knowledge on various topics like strategy processes, service design fundamentals, service design processes, service transition processes and service operation processes.
TOGAF (The Open Group Architecture Framework) is an architecture framework which is used to develop a broad range of different architectures, and is a high level approach to design. The de facto global standard for enterprise architectures, it is used by a number of Global 50 and Fortune 500 companies. This Certified TOGAF Professional course has been specifically created by experts in the industry to provide extensive training to the candidates on the fundamentals of the subject matter. Designed as per industry requirements, this course offers high quality online content. In addition, it also offers a certification on the successful completion and assesses the candidates on all areas related to skills in working on software projects at enterprise scale.
Scrum is an agile framework used in the management of complex product developments. Originally used for software developments, it can be used for any complex projects. | This Certified Scrum Master (CSM) course aims at providing the basic understanding of the Agile Manifesto to the candidates to understand the standard software design practices | Developed by experts in the industry, this helps the learners to acquire knowledge on the guiding principles of Scrum | This course covers various topics like Scrum artifacts, INVEST guidelines, velocity and technical debt, user stories, and other related areas | The course has quality learning modules and study materials; and provides a course completion certification