|Course or Certification Name||Category||Location||Mode of learning|
|IT Support: Fundamentals||IT Support||Online self study|
|IT Service Expert Program||ITSM||Online self study|
|IT support, Network+ , Security + , CSA + , python , server+||IT Support||Online self study|
|Google IT Support Professional Certificate||IT Support||Online self study|
|Microsoft Technology Associate - MTA IT Infrastructure||IT Support||Online self study|
|MTA IT Infrastructure - Security Fundamentals||IT Support||Online self study|
|IT Support/HelpDesk Fundamentals - 9 Topics in 3.5 Hours||IT Support||Online self study|
|Vskills Certified IT Support Professional Government Certification||IT Support||Offline self study|
|Managing IT Projects||Business Analysis||Classroom|
|Complete IT Support Specialist Course: IT Foundations||IT Support||Online self study|
|IT Support: Networking Essentials||IT Support||Online self study|
|IT Support: Hardware Essentials||IT Support||Online self study|
|IT Support: Communication||IT Support||Online self study|
|Online M.Sc - IT||MSc IT||Online self study|
|UPES CCE - Certificate program in Project Management||PMP||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
In this course, you will be introduced to and better understand the role of an IT support agent, including core priorities and key responsibilities. You will learn how to improve your support skills by interacting with other roles and mastering specific performance skills.The course then examines what influences customer behavior when dealing with IT Support, including global cultural differences and communication styles. The course concludes with an introduction to the basic stages of case management, from initial receipt of a support call through solution development and closure.This is the first in a series of four courses that are targeted to individuals who are considering a move into IT Support.
IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.
In this course you will be able to test your knowledge in various topics like networking , security, IT fundamentals and many others and so you will improve your level in these fields. This practice test will focus on the most important points in each topic which i will be updating continuously.
This 5-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, Hulu, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. You can also earn a CompTIA and Google dual credential when you complete the Google certificate and pass the CompTIA A+ certification exams. Through a mix of video lectures, quizzes, and hands-on labs and widgets, the program will introduce you to troubleshooting, customer service, networking, operating systems, system administration and security. Youâ€™ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating ~5 hours a week, you can complete in under six months.The content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License. Completing the program can earn you up to 12 college credits, the equivalent of 4 associate degree-level courses.
Microsoft Technology Associate (MTA) is a certification track that is designed to help candidates demonstrate their skills and take their career to the next level. This MTA: IT Infrastructure course has been designed specifically for candidates who want to build a career in desktop or server infrastructure or cloud computing | The course has been created by some of the best professionals in the industry, keeping in mind the need for career advancement of the candidates and is aligned with the MTA: IT Infrastructure certification track | It has high quality online learning content and covers various areas like security layers, operating system security, network security, data management, cloud services and other related areas| The candidates are awarded a course completion certification
Microsoft Technology Associate (MTA) is a suite of technology certification exams that validate a candidateâ€™s fundamental knowledge needed to build a career using Microsoft technologies.| This Security Fundamentals course has been specifically designed to provide the best-in-the-industry training to the candidates on some of the main core concepts in IT security â€” confidentiality, integrity, and availability | Designed by expert professionals, this course has high quality online learning content and study materials | The course covers various areas like security layers, operating system security, network security, and security software | Aligned with the MTA: Security exam, the course offers a certification upon completion
This course will teach you the fundamentals of 9 critical IT Topics in a simple and brain-friendly way.|This is where you start if are aiming for a career as IT Support/HelpDesk/Technician. At the end of this course, you will be able to confidently apply for the job and ace the interview. If you are already working in an IT role, you will be able to progress forward in your career by cementing your foundations.|Learning these fundamentals will propel you to be the technician everyone looks up to and also bring clarity to many functions that you do on a daily basis. This will also save you from many frustrations you may encounter in your role.
IT Support Professionals are associated with providing assistance to users on various services related to IT, providing from basic support services like password reset to higher levels of troubleshooting services. With proper IT Support System and trained professionals, organisations are able to strategise their IT policy and support for uninterrupted uptime of IT resources. Vskills Certified IT Support Professional Certification course offers hands-on training to candidates for efficient IT support as per an organisationâ€™s requirements. The course is perfect for those who are interested in an IT support career and covers various topics like computer basics, hardware basics, troubleshooting principles, and networking basics. Upon successful completion of the course, the candidates are awarded with a government certification.
This programme will be focusing on various aspects of IT Project Management, Risk Management for IT Projects, IT Governance Frameworks, Project Monitoring and Contract Management.
This is part one of a five part course thatâ??s designed to provide a comprehensive education on all the major aspects of an IT Support Specialist. By the end of this series youâ??ll have all the skills required to qualify for an entry level position. In this course you will learn a skill set that you can build on throughout this series of courses or continue your education in a more traditional setting. Either way, this course will provide you with a rock solid foundation for building up your mastery of IT Support.|Weâ??ll be covering the basic skills of Binary, System Administration, Operating Systems, Networking, and Security. In subsequent courses, weâ??ll be going in depth in all of these major aspects. Weâ??ll be focusing specifically on an IT help desk, but the knowledge and skills learned here have a broad scope of application within the field.|By the end of this first course, you'll be able to understand how a computer thinks and communicates using binary, what abstraction is and how to apply it to your work, troubleshooting skills and techniques and how to best apply them. We'll break down the hardware part by part and learn how they all function and work together to create a operational machine. We'll also be doing breakdowns on Software, Operating Systems, and how to troubleshoot issues. How to install software, how to install Operating Systems, like Windows, and how to build a desktop from scratch. You'll also gain the skills for strong documentation, how to manage computers, what a network is and how it functions and a whole lot more!|In addition, you'll learn How to properly interact with customers, and coworkers in an IT environment and be able to utilize powerful problem solving skills and how to implement effective solutions. These core concepts will be the foundation for everything and provide you with the understanding that youâ??ll need to learn more complicated aspects of IT Support.
Networking Essentials is designed to introduce the core networking concepts to learners who are new to IT Support. The course begins by explaining the purpose of networking and then examines how networks are configured in homes, offices, between offices, and around the world with the Internet. This includes a review of network topologies, physical networking, and network protocols. The course concludes with an introduction to network troubleshooting, including how to troubleshoot common networking issues.
IT Support: Hardware Essentials is designed to introduce students to a basic understanding of the different types of computing devices (desktop computers, laptops, tablets, smartphones, etc.), computer components (CPU, memory, power supplies, etc.) as well as peripheral devices, storage devices, displays and connection interfaces.
This course provides insights into the communication skills and acumen needed to be a successful support agent. Effective communication, both with the customer and with internal resources at your company, is critical to the success of anyone considering a role in IT Support. The course begins with a review of effective communication strategies that will help you develop a rapport with your customer. You then examine ways to connect with your customer through phone, email, chat, and social media, including a demonstration of empathy and communicating at the customerâ€™s level of expertise. Finally, you examine how to deal with challenging customers and how to defuse a customerâ€™s anger. At the completion of the course, you will have a greater appreciation for the communication skills that a successful support agent needs to develop.
A rigorous two-year (4semesters) program designed to prepare graduates for varied career opportunities in Information Technology. | From database management system, software engineering, networking fundamentals, object oriented programming, and data structure using C language to routing protocols& concepts, emerging technologies, and network planning & design â€“ the course covers important concepts, practices, and trends in the subject area. | The course teaches various methodologies and life cycles involved in developing software applications and conducting scientific research. | The course provides high-quality academic and technical training in software, databases, and networking with deep focus on the mathematical and theoretical foundations of computing. | Given its scope, the program will benefit anybody (with a graduation degree) seeking to develop skills, improve competency, and build expertise in the subject.
The program is aligned to PMBOK 6th Edition and beyond, it gives students an opportunity to learn about project management issues and skills within a business context. The students get an opportunity to learn about project planning, management, and financial control, project procurement and solicitation, assessing and mitigating risk, and advanced project management skills. The curriculum is designed in accordance to standards set by the leading industry platforms and bodies. Adding a project management certification to your list of credentials is a great way to benchmark your skills for potential employers and show that you have the know-how to plan, schedule, budget, execute, deliver and report on various initiatives. Employers are seeking specific skills to deliver what the businesses need to compete and 40% of them will hire Project Managers in the next 12 months to keep pace with the increasing projects.