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Inbound Call Center Management

Inbound Call Center Management

$ 158 

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Course Validity180 Days

Mode of learning Online self study

Course fees is Non-refundable

Top Recruiters

7 Day Exchange Policy

Course Highlights

  • 6 Modules & Sub-modules

  • 1.5 Hours of E-learning content, tests etc

  • World's largest training company; Globally recognized certificate

  • 60mn+ users!! Aligned with ASQ,PMI,ITIL,IIBA,Prince2, Microsoft,Cisco,Oracle etc

Course Overview

What is this course about
  • One of the highly acknowledged management programs in the world, Inbound Call Center Management course will endow you with the skillset you require to develop the center’s performance. The certification is comprised of ten modules that are case studies and best practices. These will help drive change for your call center by using best practice methods. Now expectations of the customers are constantly increasing. They want the problems to be solved quickly and wish a personal interaction with an agent. This course will enrich the training you give to your agents and meet the needs of your customers.

What are the course deliverables ?
  • Unlimited Access to Online Content for six months

  • Course Completion certificate - Recognized across the world

  • Content provided by world's number 1 training company

  • Career boost for students and professionals

Who should do this course ?
  • Supervisors

  • Executives

  • Call center representatives

  • Managers

I am Interested

Curriculum (6 Chapters)

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    Inbound Call Center Management

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    Frequently Asked Questions

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    Is there a specific time within which I should complete my courses?
    Most of the courses have a specific validity period during which a course needs to be finished.
    Do I get a certificate on taking this course?
    For most courses, you will get a course completion certificate from our partner. This will be provided only on completion of course.
    Do I get a refund in case I do not like this course?
    We have 7 days exchange policy. Please send email to services@naukri.com in case you have any issues related to the courses you have purchased. We don’t provide any refunds. Please inform about course(s) that you want in exchange of the ones purchased earlier and our support team will help you. This policy will not be applicable if the participant has accessed more than 30% of the e-Learning content or has attended more than 1 class. Applicable only through courses purchased through Naukri Learning. For others, please contact the course provider directly.
    How many courses can I take?
    As many as you want! You can plan your time and decide on any number of courses.

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