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Hospital Operations: Improving Patient Experience

Hospital Operations: Improving Patient Experience

Scrutinize ways to boost patient flow and patient experience in hospitals


Course Highlights

  • Certificate of Achievement on successful completion

  • Access to this course for 4 weeks

  • Offered by Deakin University

Duration: 14 Days

Mode of learning: Online self study

Course Overview

Who should do this course ?
  • Hospital Operations: Improving Patient Experience course has been designed for a wide range of aspiring and existing healthcare professionals, including doctors, nurses, allied health workers and administration staff, who already work – or are interested in working in a hospital set up.

What are the course deliverables ?
  • Describe the challenges facing hospitals operating in a variety of local and global contexts.

  • Identify some of the key theories, models and frameworks being used to identify these challenges.

  • Apply your understanding to improve hospital operations using evidence-based interventions.

  • Evaluate different methodologies/metrics for improving patient experience.

More about this course
  • The course ‘Hospital Operations: Improving Patient Experience’ helps participants deal with day to day operational issues which have the potential to negatively affect the experience of patients. This course helps a participant deep dive into delays, lengthy hospital stays for patients and other patient flow barriers. In this course, one can further analyze all operational issues in a hospital as well as ways to address them. Once can also explore strategies and solutions to improve patient experiences and manage patients in their their journey as a whole.

  • This course is best suited for aspiring or existing healthcare professionals or hospital managers

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