|Course or Certification Name||Category||Location||Mode of learning|
|ITIL Foundation Certification Classroom Training Program||ITIL||Classroom|
|ITIL Foundation Certification E Learning Program Professional||ITIL||24/7 Anywhere||Online self study|
|Customer Service Representative, Process||Customer Service Management||24/7 Anywhere||Online self study|
Delivered by an experienced ITIL Certified Trainer & Practitioner, KnowledgeWoods ITIL 2011 Foundation Program objectives are: Expose participants to internationally recognized Best Practice terminology, structure, basic concepts, and the core principles of ITIL 2011 practices for Service Management. Help Participants Prepare to clear the latest ITIL 2011 Foundation Exam at the very First Attempt.
Based on Best Practices in IT Service Management - ITIL® 2011 Foundation Certification is a globally recognized examination based professional credential program that is accredited and managed by PEOPLECERT – the leading Player in Global Certifications Industry. ITIL® 2011 Foundation Certification has been specifically designed for IT Project Infrastructure Staff working across industry verticals like IT/ITeS, Software, Construction, Power/Energy, Government, Defense, Telecom, Manufacturing, Research & Development, Product Development, Oil & Gas, to name a few. This certification serves as a foundation to build a career in the IT Infrastructure/IT Service Support Role. Top companies recommend their IT, Networking, Desktop Support, IT Infrastructure Support, Database Support, Application Support to become ITIL® Certified as they know that have an idea of what to expect from an ITIL® Certification Holder, as opposed to someone else with the same Degree/Diploma but no ITIL® Certification.
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.