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Frontline Call Center Skills

Frontline Call Center Skills

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₹ 91

1 Day Free Trial

Course fees is Non-refundable

Course Highlights

  • 3 Hours of E-learning content, tests etc

  • World's largest training company; Globally recognized certificate

  • 400mn+ users,Aligned with ASQ,PMI,ITIL,IIBA,Prince2, Microsoft,Cisco,Oracle etc

Duration: 180 Days

Mode of learning: Online self study

Course Overview

Who should do this course ?
  • Executives

  • Call center representatives

  • Supervisors

  • Managers

  • BPO Executives

What are the course deliverables ?
  • Unlimited Access to Online Content for six months

  • Course Completion certificate - Recognized across the world

  • Content provided by world's number 1 training company

  • Career boost for students and BPO professionals


More about this course
  • Providing high quality materials for training, Frontline Call Center course relies on proper documentation to resolve customer-related issues. It is accessible anytime, anywhere with practice tests and mock tests. It teaches you the best quality of customer services to meet the needs of the clients. Moreover, it gives lessons on the ins and outs of good telephone etiquettes, body language, words and techniques to dealing with difficult calls. Whether you decide to embrace their interruptive calls, it is a business which is here to stay. At the end of the course, you will have a clear understanding of what to connect with and serve customers in a call-center environment.

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