|Course or Certification Name||Category||Location||Mode of learning|
|Vskills Certified Front Office Executive Government Certification||Front Office||Offline self study|
|Vskills Certified Hospitality Assistant||Hospitality||Online self study|
|Office 365 Administration Exam 70-346||Front Office||Online self study|
|Vskills Certified Office Administrator Government Certification||Front Office||Offline self study|
|Vskills Certified Computer Fundamentals Professional||MS Office||Offline self study|
|Vskills Certified Administrative Support Professional||Front Office||Online self study|
|Vskills Certified Foreign Exchange Professional Government Certification||Forex & Currency Markets||Offline self study|
|Certificate in Business Communications Level 3||Front Office||Online self study|
|Effective Business Communication||Front Office||Online self study|
|Advanced Diploma in Customer Services Level 5||Front Office||Online self study|
|Diploma in Customer Services Level 4||Front Office||Online self study|
|Communicating and Negotiating in a Dynamic Global World||Front Office||Online self study|
|Customer Services Level 1 Award||Front Office||Online self study|
|Customer Service Essentials- Individual||Front Office||Offline self study|
|Customer Service Essentials- Corporate||Front Office||Offline self study|
Front Office Executives have a lot of responsibilities like handling visitors, managing the reception area, responding to visitor queries, handling the front desk and scheduling appointments. Vskills Certified Front Office course comprises of extensive learning modules that offers the best hands-on training to the candidates so that they can take the role and responsibilities of a front desk executive right after its completion. Awarding a government certification, the course evaluates the candidates on their proficiency in English communication skills (oral and non-verbal), and requisite professional efficiency as per industry requirements.
Hotel sheets don't change themselves. For that, there are entire teams of housekeepers who perform those duties. The lower-level housekeepers do the majority of the cleaning assigned by the housekeeping manager or assistant. The assistant housekeeper cleans as well, but primarily assists the housekeeping manager and inspects rooms for cleanliness. | Assistants are responsible for the cleanliness of the public areas or assigning housekeepers to clean them. They are also assigned services for food and beverage (F&B) and front office.
This course is designed to give users a tour and understanding of the administrative capabilities in Office 365. In this course, we will cover the Office 365 interface, setting up a trial of Office 365, navigating the Admin Center, adding and managing users, working with groups and collaboration groups, using group administration, and various other topics related to Office 365 administration. Additionally, understanding Azure rights management, deployment of Office 365 Pro Plus, monitoring of Office 365, creating custom domains, Hybrid Active Directory, Exchange administration, managing SharePoint Online, configuring Skype for Business and performing connectivity tests will be covered
Office Administrators are responsible for all activities related to office administration like setting day-to-day activities, record keeping, personnel distribution and logistics within the organisation. All organisations need well-timed and efficient administration support to function effectively and this is where certified office administrators come handy. Vskills Certified Office Administrator course offers specifically designed modules that provide extensive training to the candidates to perform administrative tasks which are performed by administrative supervisors and managers. Awarding a government certification upon successful completion, this course covers various topics in office administration like organising tasks and schedules, organising meetings, events and activities, and running the office smoothly and efficiently.
MS Office suite is one of the most versatile software application suites used in the day-to-day operations to support and connect different business systems. This Vskills Certified Computer Fundamental MS Office Professional is an essential course for both beginners and professional which provide the essential skills required to show their competencies in MS Office. With this government certification, it will be easy for candidates to get employment opportunities in various offices using MS Office in their daily operations.
An Administrative Support professional or Administrative Assistant provides various kinds of administrative support to various partners organizations and to individuals. | An administrative support professional performs various duties like Planning and Scheduling, Documentation, Interacting with companies, Building and Maintaining the relationships etc. Vskills Certification in Administration Support helps you to build good command over these concepts and prepares you for a bright future in administration.
Foreign Exchange is an important part of the global trade market and it asks for highly-skilled professionals. Vskills Certified Foreign Exchange Professional Government Certification is a specially-designed course that helps in introducing the candidates to the various aspects of the global financial market, trading, currency exchange, risk management, etc. It involves all the practical aspects of a foreign exchange market and this course provides the requisite skill set required for a candidate to find the right employment opportunities.
Business Communication Course Online, offers candidates the chance to build a professional-level understanding of the importance of written communication from a business perspective. The vast majority of businesses across largely every global sector are to some extent dependent on quality communications and business documents. This intensive course introduces candidates to key theories and concepts, in order to nurture outstanding business communications skills.
Short of breathing, the one activity that humans engage in the most is communication. In a business scenario, communication not only helps us share our thoughts but is essential in getting our work done and becoming more successful. | In a business scenario, communication includes written letters, summaries, and emails. Clear communication skills are needed for impactful oral presentations in front of an audience. Even everyday practices like participating in meetings and managing interpersonal communication are key to achieving long and short-term business goals. | This course will help you improve these communications skills by exploring the inherent challenges and providing techniques to help overcome hurdles.
Today’s consumer expects far more than quality products and affordable prices. Increasingly, it’s the quality of the customer support provided that determines a brand’s performance. Research has shown that customers are almost always willing to pay more and wait longer for their needs to be satisfied, if the respective business provides superior customer support. Worldwide, organisations spanning all sectors are constantly on the lookout for talented customer service agents to represent their businesses. For qualified candidates, career opportunities in customer support are boundless.
Regardless of specific sectors or even the very nature of the company, it is largely impossible to succeed in the contemporary corporate landscape without exceeding customer expectations as standard. Customer service always has and always will play a pivotally important role in corporate public relations in general. Earn a strong reputation with the consumer public and success follows naturally – fall out of touch with the masses and remaining viable becomes a near-impossible challenge.
This course uses a dynamic and engaging approach to develop the skills for effective communication in international business settings. This course will include techniques and methods for handling interpersonal encounters in multicultural environments. You will learn best practices in negotiating globally, resolving disputes, and making decisions across cultural boundaries. Working in a global, cross-cultural role requires effective communication with individuals and groups from different parts of the world. The success of a leader depends on his or her ability to work effectively with people who may understand and react to situations differently. Therefore, the ability to communicate effectively is a critical requirement to dispute resolution, decision making and working across multicultural teams. Learners will leave this course with stronger communication skills, knowledge, insights and experiences necessary to be a successful international manager.
A business can only ever be as strong as its customer service contingency. In the absence of a solid customer service framework, all the low prices in the world mean nothing. Now more than ever, consumers are basing their spending decisions almost exclusively on customer service standards. From a business perspective, this provides the perfect opportunity to differentiate your organisation from its competitors. Employers and decision-makers worldwide are always on the lookout for talented customer service agents to add to their ranks. Study the fundamentals of customer service with Oxford Home Study Centre and the future really is yours for the taking!