|Course or Certification Name||Category||Location||Mode of learning|
|Customer Service Representative, Process||Customer Service Management||Online self study|
|Customer Advocacy||Telesales||Online self study|
|Vskills Certified Customer Focus Management Professional||Customer Service Management||Online self study|
|Customer Service Strategy: Profiting through Value Creation, Customer Satisfaction, Loyalty, and Relationship||Strategic Management||Classroom|
|MCITP Windows 7 - Enterprise Desktop Support Technician||Online self study|
|MCSA Windows 8 : 70-688 Supporting Windows 8.1||Online self study|
|Business Fundamentals: Customer Engagement||Customer Service Management||Online self study|
|Vskills Certified Router Support Professional Government Certification||Routing & Network Support||Offline self study|
|Customer Service Fundamentals||Customer Service Management||Online self study|
|Customer Focus||Customer Service Management||Online self study|
|Starting a Business 3: Customers and Competitors||Strategic Management||Online self study|
|PG Diploma in Customer Relationship Management (PGDCRM)||Distance MBA||Classroom|
|Know Your Customer & Anti-Money Laundering||Underwriting & Claims Management||Online self study|
|Know Your Customer KYC||Underwriting & Claims Management||Online self study|
|ITIL Intermediate: Operational Support & Analysis (OSA)||ITIL||Online self study|
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.
"""Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"
This programme describes the important tools in delighting the customers and developing their loyalty to your brand. It emphasizes on winning and retaining customers for life and performing better than your competitors. It also discusses various non-tradition tools (in the Indian environment) which the marketers in India have ignored so far in delivering higher customer satisfaction and increasing profits.
Microsoft Certified IT Professional (MCITP) is a professional certification that proves that a candidate has the comprehensive set of skills to perform a particular IT job role, such as database administrator or enterprise messaging administrator. Windows 7 is a disk operating system (released before the latest Windows 10) from Microsoft. This MCITP: Windows 7, Enterprise Desktop Support Technician course will enable the candidates to have a comprehensive understanding of the disk operating system and to perform a role related to it | Designed by some of the best professionals in the industry, the course offers high quality online learning content and training materials | The course covers various areas like installing, upgrading and migrating Windows 7, network connectivity, backing up, restoring, resolving issues, malware protection, and other areas
Supporting Windows 8.1 Microsoft Certificate tests the candidate’s skills on supporting and installing windows 8.1.| This 70-688: Supporting Windows 8.1 course has been designed to provide the candidates with quality training and online learning materials to gain the expertise to configure or support Windows 8 in domain-based or peer-to-peer environments | The course has been created by the best-in-the-industry professionals and covers various topics like cloud applications, networking, remote access, data storage, hardware and mobile devices, recovery and other related areas | A course completion certificate is awarded to the candidates
When did you last do business with someone you didn’t trust? Or who broke a promise? Building a relationship with your customer involves time, communication and commitment, but the benefits are a sure way to help your business succeed and grow. This online course introduces the principles of relationship marketing, revealing long-term relationships as the way to unlock value for marketers, customers and other stakeholders.Even if you have never considered marketing to be relevant to you personally, the ideas shared in this course will reveal how you can benefit from it – at work or elsewhere.
Earning a certification in Router Support Professional certification assists an aspirant to acquire panoramic awareness and dexterity in supporting small & medium computer network. An individual after getting certified owns an extended knowledge of networks, switches and routers along with the ability to utilize the width of characteristics proficiently. Router support includes routine support of computer network and improvement of computer networks with VLAN, STP, and VLSM. It also comprises protecting network access y ACLs and linking with other routers by OSPF, RIP, and EIGRP. Nowadays the certification is in demand in IT infrastructure organizations, data centers, MNCs corporates and government organizations.
It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.
To strengthen and advance the industry of professional customer service, Customer Focus course is important to implementing a successful customer-focused service approach. The course discovers customer’s value and how to identify the needs and expectations. It also examines customer relationship management techniques to aid and manage customer expectations to maintain competitive advantage. This course will help individuals and companies with the professional growth, recognition and development to link professionals globally. It is basically designed to enrich your skills to open up conversation with the team members.
To run a successful business you need to understand who your customers are and more importantly, how you are going to reach them. Whether you have an idea for a future venture or you already have a side-line business whilst studying, this course will help you to recognise and understand your target market. It will give you the time to plan and help you to start documenting your thoughts in a structured business plan while allowing you to share your ideas with others.This course is the third in a series of six about ‘starting a business’.
The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.
"Any customer to a financial instution has to satisfy the KYC and AML policy of the bank, which is mandated by the Reserve Bank of India. | Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers’ true identity and the nature of financial transactions expected in dealing with their customer. | Anti-Money Laudering is an important banking procedure that enables banks to be alert for money laundering methodologies and to be able to track and monitor potential laundering accounts and relationships. | This combo pack contains e-learning courses on these topics which will introduce you to some basic information related to banks' policy and procedure regarding KYC and AML. The course follows moduler structure. Each Module describes to you the various aspects of KYC and AML in simple and clear terms."
Any customer to a financial instution has to satisfy the KYC policy of the bank, which is mandated by the Reserve Bank of India. Hence, this is potentially a key area for questions in interviews and discussions. Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers true identity and the nature of financial transactions expected in dealing with their customer. Know Your Customer (KYC) is the guiding principle behind Anti Money Laundering (AML) measures.This course will introduce you to some basic information related to the Know Your Customer procedure of banks. The course has 5 short modules. Each Module describes to you the various aspects of KYC in simple and clear terms.KYC is top in the mind of every banking and finance professional. Thus, if you wish to be employed in this industry, you need to be knowledeable of the KYC policies that the finance industry has to comply with. If you are working
ITIL® (Information Technology Infrastructure Library) is a set of IT management practices that helps in the alignment of IT with business needs. It is the most widely accepted approach to IT service management (ITSM). This course, ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA), is specifically designed to cover all the fundamentals of ITIL® service operation core area, and how the processes and functions of service operation work within and support the overall service lifecycle. Providing best-in-the-industry learning materials, this course provides the requisite training to help learners prepare for the ITIL® Operational Support and Analysis certificate and is aligned with the ITIL® Intermediate syllabus. ITIL® Foundation Certification is a prerequisite for doing this course.