|Course or Certification Name||Category||Location||Mode of learning|
|Customer Service Representative, Process||Customer Service Management||24/7 Anywhere||Online self study|
|Customer Service Fundamentals||Customer Service Management||24/7 Anywhere||Online self study|
|IT Service Expert Program||ITSM||24/7 Anywhere||Online self study|
|PG Diploma in Customer Relationship Management (PGDCRM)||Distance MBA||Classroom|
|PG Diploma in Aviation, Hospitality, Travel & Customer Service||Aviation||Classroom|
|Vskills Certified Service Quality Manager Government Certification||Total Quality Management||Offline self study|
|Vskills Certified Customer Focus Management Professional||Customer Service Management||24/7 Anywhere||Online self study|
|Vskills Certified Financial Services Marketing Professional Government Certification||Credit & Financial Risk||Offline self study|
|Customer Advocacy||Telesales||24/7 Anywhere||Online self study|
|Vskills Certified Services Marketing Manager Government Certification||Services Marketing||Offline self study|
|70-347 Enabling Office 365 Services||MS Office||24/7 Anywhere||Online self study|
|IT Service Management Foundation based on ISO/IEC 20000||ITSM||24/7 Anywhere||Online self study|
|Customer Focus||Customer Service Management||24/7 Anywhere||Online self study|
|70-412: Configuring Advanced Windows Server 2012 Services||24/7 Anywhere||Online self study|
|Goods and Services Tax (GST)||GST||24/7 Anywhere||Online self study|
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.
IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.
The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.
A 3 month scientifically designed comprehensive course [4 hours a day, 5 days / 6 days a week, (300 hours)], prepares you for a career in Aviation, Hospitality, Travel & Customer Service | Frankfinn is known for its highest standards of Training. Master Trainers who are experienced experts in the respective fields shall be taking you through the Excellent Training to impart the skills in you which shall make you readily employable for the Aviation, Hospitality, Travel and Customer Service Industry
Quality managers are generally associated with the responsibility of overseeing that products or services meet the minimum standards of quality to meet the quality expectations of the customer. If the quality of products or services are not up to the standard level, it is going to impact the organisation negatively. That is why there is a great demand for quality managers in the market. | This Vskills Certified Quality Manager course has been specifically designed to provide candidates skills as per the industry requirements for implementing and managing service quality | The course gives candidates access to high quality learning modules and study materials | It provides comprehensive coverage on various areas in service quality basics, total quality management, ROQ analysis, quality management and tools, quality assessment and measurement | A government certification is offered upon successful completion of the course
"""Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"
Earning financial services marketing professional lets you have formally acknowledged level of expertise and competencies in your area. It evaluates the applicant as per the need of the organization for marketing of financial services. The certification tests the applicants on a wide array of areas like service delivery process, implementing service marketing and financial management models and analysis that encompass the service quality, customer behavior, marketing and productivity.
Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.
Vskills Certified Services Marketing Government Certification is designed for professionals to be the mark of distinction for all those who show dedication to the marketing profession. It evaluates the candidate as per the organization need for marketing of their service all over the world. This program designation is validation that an individual in this domain has successfully gained competency in the skills and knowledge required to carry out marketing in today’s market.
This course is aligned with Microsoft Certified Solutions Associate (MCSA): Office 365 | Offering users with an array of famous Microsoft applications and related services, Microsoft Office 365 Services will help you learn IT and user-driven deployments of office 365. In this course, you will explore how to arrange SharePoint Online services and set up collaboration solutions with the help of SharePoint. Moreover, the course covers Lync Online services encompassing e-mail addresses, resources, personal archive policies and external contacts.
One of the most demanding credentials in IT sector, IT Service Management Foundation shows the ability to offer valuable services that meet customer, business demands and opens up greater career avenues. Simplilearn proffers this course through its blended model that encompasses both ITSM online and ITSM classroom training. This course develops the fundamental skills and expertise allowing one to participate in organization teams working within service management. Get an ITSM certification and advance your ITSM service skills.
To strengthen and advance the industry of professional customer service, Customer Focus course is important to implementing a successful customer-focused service approach. The course discovers customer’s value and how to identify the needs and expectations. It also examines customer relationship management techniques to aid and manage customer expectations to maintain competitive advantage. This course will help individuals and companies with the professional growth, recognition and development to link professionals globally. It is basically designed to enrich your skills to open up conversation with the team members.
Microsoft Certified Solution Associate (MCSA): Windows Server 2008, Microsoft Certified Solutions Expert (MCSE): Enterprise Devices and Apps & Microsoft Certified Professional (MCP) certification. The Microsoft Certified Solutions Associate (MCSA) is a certification track that offers a wide range of programs designed to make candidates job-ready for entry-level IT jobs. It is the prerequisite for the Microsoft Certified Solutions Expert (MCSE) certification track.| This 70-412: Configuring Advanced Windows Server 2012 Services course offers the skills and knowledge related to Microsoft server technologies and advanced knowledge of Window Server 2012 R2 services | The course has been designed by some of the expert professionals in the industry and has high quality content which will improve the candidate’s learning efficiency | It covers a wide range of topics like network load balancing (NLB), storage, virtual machines, dynamic access control, active directory domain service, and other related areas | The candidates are offered a course completion certificate
The course 'Goods and Services Tax' provides a basic knowledge about GST, its features and procedure involved in the filing of tax return under GST. | The brief comparison between previous indirect taxation system and current GST will enable the smooth transition. The case study based approach with calculation helps to understand the transaction under GST easily. | The course has a detailed GST-specific glossary to lead the learner through relevant and subject-specific terms.