|Course or Certification Name||Category||Location||Mode of learning|
|Inbound Call Center Management||Telesales||Online self study|
|Frontline Call Center Skills||Customer Service Management||Online self study|
|70-247: Configuring and Deploying a Private Cloud with System Center||Cloud Computing||Online self study|
|70-246: Monitoring and Operating a Private Cloud with System Center 2012||Cloud Computing||Online self study|
|Microsoft SCCM - Administering and Deploying System Center 2012||Online self study|
|Advanced Pay Per Click and Mobile Marketing Combo||PPC & SEM||Online self study|
|VMware Certified Professional 6 - Data Center Virtualization (VCP6-DCV)||Virtualization||Online self study|
|Advanced Pay Per Click (PPC) Certification Training||PPC & SEM||Online self study|
|All in one Advanced Web Development Suite||Web Technologies||Online self study|
|All in One Web Design Suite||web designing||Online self study|
|All in One HTML HTML5 and CSS CSS3 Suite||Emerging UI & Frontend Technologies||Online self study|
|All in One HTML and HTML5 Development Suite||Frontend & UI Technologies||Online self study|
|Customer Service Representative, Process||Customer Service Management||Online self study|
|The role of HR as a Business Partner||Talent Management||Online self study|
|Birth of a Salesman - Film Based Learning Module on Selling Skills||Sales Management||Online self study|
One of the highly acknowledged management programs in the world, Inbound Call Center Management course will endow you with the skillset you require to develop the center’s performance. The certification is comprised of ten modules that are case studies and best practices. These will help drive change for your call center by using best practice methods. Now expectations of the customers are constantly increasing. They want the problems to be solved quickly and wish a personal interaction with an agent. This course will enrich the training you give to your agents and meet the needs of your customers.
Providing high quality materials for training, Frontline Call Center course relies on proper documentation to resolve customer-related issues. It is accessible anytime, anywhere with practice tests and mock tests. It teaches you the best quality of customer services to meet the needs of the clients. Moreover, it gives lessons on the ins and outs of good telephone etiquettes, body language, words and techniques to dealing with difficult calls. Whether you decide to embrace their interruptive calls, it is a business which is here to stay. At the end of the course, you will have a clear understanding of what to connect with and serve customers in a call-center environment.
In this course, you will explore about the basics of private clouds and how they are monitored for performance, health and fulfillment. It also covers the system center 2012 R2 suite of products and how they are used for holistic cloud management. This course focuses on decision making, maintaining service management, resource monitoring and critical thinking. It is one of a series of programs that prepares that learner for Microsoft exam.
This course is aligned with Microsoft Certified Solutions Expert (MCSE): Private Cloud | In this course, you will explore about the basics of private clouds and how they are monitored for performance, health and fulfillment. It also covers the system center 2012 R2 suite of products and how they are used for holistic cloud management. This course focuses on decision making, maintaining service management, resource monitoring and critical thinking. It is one of a series of programs that prepares that learner for Microsoft exam.
Microsoft System Center Configuration Manager (SCCM) certification proves that a candidate has the ability to help businesses manage client computers and devices. This Microsoft SCCM: Administration course has been designed to impart the necessary training and skills to the candidates to install and manage Microsoft System Center Configuration Manager 2012 R2 | Developed by experts in the industry, this course offers quality online content that will help candidates to boost their career prospects | The course covers various areas like administering and deploying, configuration the System Center 2012, performance and health monitoring, and other related topics
An internet marketing model used to market business, Pay Per Click is customized to train aspirants in the marketing discipline of PPC. Simplilearn offers this course covering nine sections like campaign economics, managing campaigns, advanced PPC concepts, initial comprehensive campaign setup, landing pages and so on. Mobile Marketing is a significant strategy rendering customers with customized information that encourages services, goods and ideas. With a huge increase of smartphones, it has become a main factor where the smartphone is deemed to be a vital mode of marketing channel. The aim of PPC Professional is to target a customer on interests and search history.
One of the most popular certifications to gain experience with Vsphere 6, VMware Certified Professional offers a host of benefits to a server environment encompassing improved resource utilization, cost benefits and high availability. The course also covers the configuration of virtual networks in VMware vSphere 6 encompassing virtual switches and VLANs. It also features for enriched resource management and utilization in a VMware virtualized environment. Besides this, you will learn the key aspects of Distributed Resource Scheduler automation and functionality. During the end of the course, you will explore how to cluster management benefits and resource utilization in VSphere 6 virtualized environment.
The course comprises training professionals on online marketing discipline of PPC and Paid Search. As a model of online marketing, Pay Per Click is utilized on websites, where advertisers pay their hosts only when their ad is clicked. Furthermore, it optimizes ad spends and maximizes Click through rate (CTR) & conversion. Course package encompasses nine sections, focusing on initial comprehensive campaign setup, campaign economics, landing pages, managing campaigns, and advanced PPC concepts.
Advanced Web Development Suite is a comprehensive training program that equips candidates with the all the necessary tools and techniques of web development with extensive practice in coding of functional web applications. With the continuous advancement in the Internet the need to develop search engine friendly pages is on the rise. Employers are now seeking trained web developers who are capable of making the website accessible user friendly for a huge audience.
Complete web Design Suite is a comprehensive training program that entails all the vital programming and mark up languages for developing websites comprising of high quality interactive features and design a website in Photoshop. As designing website in Photoshop helps in identifying the target audience better and design the website around their comfort, organizations across the world seek trained professionals.
Complete HTML and CSS Suite is a comprehensive training program that equips candidates with the fundamentals of HTML, advanced HTML, HTML and CSS for Beginning Web Developers, a detailed discernment of HTML5 and develop websites comprising high quality interactive features. With the continuous advancement in the Internet the need to develop search engine friendly pages is on the rise. Therefore, employers are seeking trained Complete HTML and CSS professionals who are capable of making the website accessible to a huge audience.
A comprehensive training program that prepares participants with the fundamentals of HTML, advanced HTML for beginning web developers, All in One HTML Development suite course comprises of high quality interactive features| HTML is the custom markup language used for creating web pages| It also helps in creating structured documents by giving structural semantics| This can be taken by the beginners and advanced learners| CSS is used to define the look of a specific document used for changing user interfaces that are written in HTML and XHTML| Participants looking for complete HTML and CSS skills can take this course | with the continuous advancement programming, the demand for HTML and CSS experts is on a continuous rise
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
In today’s market, the role of HR business partner is becoming more famous. HR business partners are those who hold more senior positions in a company. They act as a primary source among HR and the business to render consultative advice to senior clients and help them in getting their business goals. Usually, HR areas have to perform administrative functions in the companies like documenting policies, handling payroll, hiring and orienting employees and procedures. These are important to the everyday operations of any business. In this learning path, you will see the differences among transactional and transformational HR. Moreover, discuss why departments should think transforming from being cost centers to being business partners in the companies.
Birth of a Salesman is a Film Based Learning Module on Selling Skills from Knowlens which is an integrated video based learning platform on the internet. This module would help you in learning and improving Selling Skills. This film is integrated with a lot of web based functionality including exercises, quizzes, ratings and other features to offer an enhanced learning experience. Birth of a Salesman is the gateway to the world of sales, the sales call. It analyses every stage of a sales call through Abhays story, who is a Sales professional. The story starts from preparing for a call, to final deal closing and the interim follow-ups. This is as close to real life scenario as it gets with competition, incentives, targets, good and bad customers both. The course also sheds light and gives you interesting tips on grooming, body language and other finer aspects that could make the difference between success and failure. These are depicted using a powerful and engaging film