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Diploma in Customer Services Level 4

Diploma in Customer Services Level 4

The provision of consistently excellent customer service lies at the heart of almost every successful brand and business.

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Course Highlights

  • 260 hours of E-learning content, tests etc

  • Get 1:1 tutor support

  • Interest Free Fee Installments

  • Earn a certificate of achievement from ABC Awards

  • Endorsed By ABC Awards and Certa Awards

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Mode of learning: Online self study

Course Overview

What are the course deliverables ?
  • This Online Customer Service Training Course, provides candidates with a superbly-detailed introduction to the foundations and provision of contemporary customer excellence, from the perspective of the modern business. Companies at all levels are constantly on the lookout for those with advanced-level customer service skills to not only improve overall service standards, but to oversee and manage brand image on a much larger scale. Whether it’s advancing an existing career in a customer service capacity or joining an established business at a comparatively high level, successful candidates will benefit from an extraordinary array of potential employment opportunities.

  • Course content on this customer service online training course, is divided into 12 intensive modules, which begin by introducing candidates to the most important elements that make up outstanding customer service from a contemporary perspective.

More about this course
  • Regardless of specific sectors or even the very nature of the company, it is largely impossible to succeed in the contemporary corporate landscape without exceeding customer expectations as standard.  Customer service always has and always will play a pivotally important role in corporate public relations in general. Earn a strong reputation with the consumer public and success follows naturally – fall out of touch with the masses and remaining viable becomes a near-impossible challenge.

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