|Course or Certification Name||Category||Location||Mode of learning|
|Vskills Certified Customer Focus Management Professional||Customer Service Management||Online self study|
|Customer Service Representative, Process||Customer Service Management||Online self study|
|IT Support: Troubleshooting||IT Support||Online self study|
|IT Support: Fundamentals||IT Support||Online self study|
|Customer Advocacy||Telesales||Online self study|
|Vskills Certified Engineering Design Professional||Engineering Design||Online self study|
|MCITP Windows 7 - Enterprise Desktop Support Technician||Web & Application Servers||Online self study|
|Omnichannel Strategy and Management||Retail management||Online self study|
|Business Fundamentals: Customer Engagement||Customer Service Management||Online self study|
|IT Support: Communication||IT Support||Online self study|
|Google IT Support Professional Certificate||IT Support||Online self study|
|Big Data - Post Graduate Program in Data Engineering Course||Big Data||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
|IIM Kashipur Executive Certificate program in Digital Finance||Credit & Financial Risk||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
|IT Service Expert Program||ITSM||Online self study|
|Modern React with Redux [2019 Update]||Emerging Web Technologies||Online self study|
"""Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
This course is a follow up to IT Support Fundamentals and delves deeper into the entire case management process, guiding you through each stage of the process. You will examine best practices on how to become a more efficient and effective troubleshooter, including training how to manage customer expectations and handle customer objections.The course begins with a basic review of the steps involved in troubleshooting a customer support case, from case assignment and scoping, to solution development, validation, and case closure. To support the troubleshooting process, the course provides tips and tricks on developing analytical solutions, troubleshooting best practices, and managing customer expectations. The course concludes with a look at how to handle customer objections to proposed solutions.This course is not a technical troubleshooting course that focuses on troubleshooting specific product issues; rather, it provides introductory-level soft skills training on how to efficiently and effectively troubleshoot any support case, regardless of the product. At the completion of the course, the student will have gained an in-depth knowledge of the steps involved in troubleshooting a customer issue throughout its life cycle.
In this course, you will be introduced to and better understand the role of an IT support agent, including core priorities and key responsibilities. You will learn how to improve your support skills by interacting with other roles and mastering specific performance skills.The course then examines what influences customer behavior when dealing with IT Support, including global cultural differences and communication styles. The course concludes with an introduction to the basic stages of case management, from initial receipt of a support call through solution development and closure.This is the first in a series of four courses that are targeted to individuals who are considering a move into IT Support.
Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customerâ€™s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which BPO organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.
Engineering Design is the process of devising a system, component, or process to meet desired needs. The course, Engineering Design, is specially made to teach the decision making process (often iterative) in which the basic sciences, mathematics, and engineering sciences are applied to convert resources optimally to meet a stated objective. The course is very beneficial for engineering and management professionals or students pursuing post graduation studies. | The certification tests the candidates on various areas in product planning, product specifications, prototyping, design for quality and reliability.
Microsoft Certified IT Professional (MCITP) is a professional certification that proves that a candidate has the comprehensive set of skills to perform a particular IT job role, such as database administrator or enterprise messaging administrator. Windows 7 is a disk operating system (released before the latest Windows 10) from Microsoft. This MCITP: Windows 7, Enterprise Desktop Support Technician course will enable the candidates to have a comprehensive understanding of the disk operating system and to perform a role related to it | Designed by some of the best professionals in the industry, the course offers high quality online learning content and training materials | The course covers various areas like installing, upgrading and migrating Windows 7, network connectivity, backing up, restoring, resolving issues, malware protection, and other areas
Retail customers are omnichannel. They increasingly expect to interact with retailers in a seamless way, combining aspects of different channels at different stages of their purchase journey. They want to place an order online and pick it up an hour later on their way to work, or return at the store an order they had placed online. We have been studying for many years how traditional retailers can become omnichannel retailers. It is not an easy transition and requires a fundamental change in the retailerâ€™s processes, systems and strategy. This transformation is not about small adjustments but a complete redesign of the retailerâ€™s business model | In this course, part of the Retail Management Professional Certificate program, you will learn from retailers that are successfully navigating this transformation. You will explore how to attract omnichannel customers, what fulfillment options these customers expect, how retailers can leverage their online and brick and mortar presence, and what retailers need to support an omnichannel strategy. By the end of the course, you wonâ€™t be thinking about separated retail channels but one integrated retailer that is aligned to best serve today customerâ€™s needs.
When did you last do business with someone you didnâ€™t trust? Or who broke a promise? Building a relationship with your customer involves time, communication and commitment, but the benefits are a sure way to help your business succeed and grow. This online course introduces the principles of relationship marketing, revealing long-term relationships as the way to unlock value for marketers, customers and other stakeholders.Even if you have never considered marketing to be relevant to you personally, the ideas shared in this course will reveal how you can benefit from it â€“ at work or elsewhere.
This course provides insights into the communication skills and acumen needed to be a successful support agent. Effective communication, both with the customer and with internal resources at your company, is critical to the success of anyone considering a role in IT Support. The course begins with a review of effective communication strategies that will help you develop a rapport with your customer. You then examine ways to connect with your customer through phone, email, chat, and social media, including a demonstration of empathy and communicating at the customerâ€™s level of expertise. Finally, you examine how to deal with challenging customers and how to defuse a customerâ€™s anger. At the completion of the course, you will have a greater appreciation for the communication skills that a successful support agent needs to develop.
This 5-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, Hulu, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. You can also earn a CompTIA and Google dual credential when you complete the Google certificate and pass the CompTIA A+ certification exams. Through a mix of video lectures, quizzes, and hands-on labs and widgets, the program will introduce you to troubleshooting, customer service, networking, operating systems, system administration and security. Youâ€™ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating ~5 hours a week, you can complete in under six months.The content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License. Completing the program can earn you up to 12 college credits, the equivalent of 4 associate degree-level courses.
Evolved and designed by veterans in the Analytics industry, this program prepares students and working professionals to start or improve upon a career in the growing Data and Analytics domain. A perfect blend of technology, Data science and business cases and insights, the program stands out as among the best in the world. | This is a career oriented program that covers all the key aspects of Data Engineering. A great feature is the flexibility in the program to assimilate and incorporate technology updates into the modules, on the fly. This program also comes with the benefit of Placement support from 361 Degree Minds though you would not have the need since opportunities galore when you do this program. | We follow world class adult and remote learning methodologies. This ensures that the learning outcome of the program meets individual aspirations as well as market / industry expectations. | This program also equips you with a thorough knowledge on various Big Data Technologies including Hadoop, R, Python, Spark, RDBMS tools and a wide range of Access tools.
Emerging digital technologies are redefining finance by expanding customersâ€™ access and the reach of providers, lowering the cost of providing financial services and enabling new business models based on expanded services to customers and potential new revenue streams to providers. Digital finance is fundamentally about saving, depositing and transferring money, accessing credit and insurance, and performing transactions via digital channelsâ€”online banking, mobile phones, cards, computers, tablets, and so on. (US Agency for International Development (USAID). Against this backdrop, this program covers the entire spectrum of digital finance i.e. business model, product design, strategic risk planning, regulations, policy, technology and fraud management pertaining and relevant to digital finance.
IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.