|Course or Certification Name||Category||Location||Mode of learning|
|Customer Advocacy||Telesales||Online self study|
|Vskills Certified Engineering Design Professional||Engineering Design||Online self study|
|Customer Service Representative, Process||Customer Service Management||Online self study|
|Engineering Design||Engineering Design||Online self study|
|MCITP Windows 7 - Enterprise Desktop Support Technician||Online self study|
|Vskills Certified Customer Focus Management Professional||Customer Service Management||Online self study|
|Big Data Engineering Training Course||Big Data||Online self study|
|Customer Service Strategy: Profiting through Value Creation, Customer Satisfaction, Loyalty, and Relationship||Strategic Management||Classroom|
|MCSA Windows 8 : 70-688 Supporting Windows 8.1||Online self study|
|Business Fundamentals: Customer Engagement||Customer Service Management||Online self study|
|IT Service Expert Program||ITSM||Online self study|
|ITIL Intermediate: Operational Support & Analysis (OSA)||ITIL||Online self study|
|Big Data Engineering Perspectives||Big Data||Online self study|
|Exin Cloud Computing (Online Classroom - Flexi Pass)||Cloud Computing||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
|Exin Cloud Computing||Cloud Computing||Online self study|
Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.
Engineering Design is the process of devising a system, component, or process to meet desired needs. The course, Engineering Design, is specially made to teach the decision making process (often iterative) in which the basic sciences, mathematics, and engineering sciences are applied to convert resources optimally to meet a stated objective. The course is very beneficial for engineering and management professionals or students pursuing post graduation studies. | The certification tests the candidates on various areas in product planning, product specifications, prototyping, design for quality and reliability.
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
Engineering Design is the process of devising a system, component, or process to meet desired needs. The course, Engineering Design, is specially made to teach the decision making process often iterative in which the basic sciences, mathematics, and engineering sciences are applied to convert resources optimally to meet a stated objective. The course is very beneficial for engineering and management professionals or students pursuing post graduation studies.
Microsoft Certified IT Professional (MCITP) is a professional certification that proves that a candidate has the comprehensive set of skills to perform a particular IT job role, such as database administrator or enterprise messaging administrator. Windows 7 is a disk operating system (released before the latest Windows 10) from Microsoft. This MCITP: Windows 7, Enterprise Desktop Support Technician course will enable the candidates to have a comprehensive understanding of the disk operating system and to perform a role related to it | Designed by some of the best professionals in the industry, the course offers high quality online learning content and training materials | The course covers various areas like installing, upgrading and migrating Windows 7, network connectivity, backing up, restoring, resolving issues, malware protection, and other areas
"""Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"
Big data, in simple terms, refer to the huge amount of data set that cannot be usually analysed using traditional methods. Big data is a growing field and many businesses are adopting it to improve their business functions; leading to a spurt in the demand for expert professionals in the field. | Big Data Engineering course is aimed at providing the best-in-the-industry training to the candidates who are looking to get success in big data field | The course has quality online learning modules which have been developed by subject matter experts | Providing the necessary skills, the course has a comprehensive coverage of all important topics related to big data engineering
This programme describes the important tools in delighting the customers and developing their loyalty to your brand. It emphasizes on winning and retaining customers for life and performing better than your competitors. It also discusses various non-tradition tools (in the Indian environment) which the marketers in India have ignored so far in delivering higher customer satisfaction and increasing profits.
Supporting Windows 8.1 Microsoft Certificate tests the candidate’s skills on supporting and installing windows 8.1.| This 70-688: Supporting Windows 8.1 course has been designed to provide the candidates with quality training and online learning materials to gain the expertise to configure or support Windows 8 in domain-based or peer-to-peer environments | The course has been created by the best-in-the-industry professionals and covers various topics like cloud applications, networking, remote access, data storage, hardware and mobile devices, recovery and other related areas | A course completion certificate is awarded to the candidates
When did you last do business with someone you didn’t trust? Or who broke a promise? Building a relationship with your customer involves time, communication and commitment, but the benefits are a sure way to help your business succeed and grow. This online course introduces the principles of relationship marketing, revealing long-term relationships as the way to unlock value for marketers, customers and other stakeholders.Even if you have never considered marketing to be relevant to you personally, the ideas shared in this course will reveal how you can benefit from it – at work or elsewhere.
IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.
ITIL® (Information Technology Infrastructure Library) is a set of IT management practices that helps in the alignment of IT with business needs. It is the most widely accepted approach to IT service management (ITSM). This course, ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA), is specifically designed to cover all the fundamentals of ITIL® service operation core area, and how the processes and functions of service operation work within and support the overall service lifecycle. Providing best-in-the-industry learning materials, this course provides the requisite training to help learners prepare for the ITIL® Operational Support and Analysis certificate and is aligned with the ITIL® Intermediate syllabus. ITIL® Foundation Certification is a prerequisite for doing this course.
Big data is a term for data sets so large that traditional data processing applications can not be used to perform any sort of analysis. It is often semi structured or unstructured in form. There are a number of unique challenges that arise when companies begin to use big data. The least of which are the engineering concerns. This course will introduce some of those engineering challenges and describe how some companies have come up with solutions.
EXIN Cloud Computation certification assesses a candidate’s knowledge in the basics of cloud computing and is provided by EXIN, world's leading provider of independent information management certification and accreditation. | This EXIN Cloud Computing (Online Classroom – Flexi Pass) course has been designed to provide the candidates foundational skills on handling cloud applications and services | Aligned with the foundation certification by EXIN on Cloud Computing, the course offers high-quality online learning content developed by some of the experts in the industry | It covers a variety of topics like the type of clouds, deployment models, architectures, big data and other related topics | A certification is awarded upon successful course completion
Offering IT-related services through internet, EXIN Cloud Computing enables you to expand your skills on handling cloud applications and services at your own ease. It is designed for people who are looking at successfully completing the foundation certification by EXIN on cloud computing. This training program renders candidates with the skills required to successfully implement cloud computing. Candidates will also be familiar with the opportunities and risks to make a business case and assess cloud services. It is the next career step and most sought after domain.