scorecardresearch
Naukri Learning > BPO > Customer Service Management >

Customer Service Representative, Process

Customer Service Representative, Process

2 Students
342 Views

₹ 118

1 Day Free Trial

Course fees is Non-refundable

Course Highlights

  • 11.5 Hours of E-learning content, tests etc

  • Content provided by world's number 1 training company

  • 400mn+ users,Aligned with ASQ,PMI,ITIL,IIBA,Prince2, Microsoft,Cisco,Oracle etc

Duration: 180 Days

Mode of learning: Online self study

Course Overview

Who should do this course ?
  • Customer Service Executives

  • Call Centre Executives

  • Telesales Professionals

  • Professionals in call centres who want to improve their skills

  • Fresh graduates and students who want to start a career in customer service departments

What are the course deliverables ?
  • Unlimited Access to Online Content for six months

  • Course Completion certificate - Recognized across the world

  • Content provided by world's number 1 training company

  • Career boost for students and BPO professionals


More about this course
  • Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.

I am Interested

Curriculum

    Reviews

    Average Rating

    4
    Write a Review

    Browse Similar Courses by Categories

    CompareRemove All
    Browse Category
    0

    Buy Safely with Naukri.com
    We support secure payment methods

    Disclaimer

    While Naukri Learning services have helped many customers over the years, we do not guarantee any interview calls or assure any job offers with any of our services.
    The services associated with Naukri Learning are only provided through the website Naukri.com. You are advised to be cautious of calls/emails asking for payment from other web sites that claim to offer similar services under the name of Naukri.com. We have no associates/agents other than the partner sites that have been specifically named on the homepage of the website Naukri.com. We also recommend that you Security Guidelines and Terms and Conditions