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"customer service manager" courses, certification and training

  1. Customer Service Fundamentals

    It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.

    6 HoursOnline self studyBeginner
    $ 218 Take this Course

    Course Selling Partner
  2. Customer Service Representative, Process

    Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.

    11.5 HoursOnline self studyIntermediate
    $ 118 Take this Course

    , Telesales

    Course Selling Partner
  3. IT Service Expert Program

    IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.

  4. Vskills Certified Service Quality Manager Government Certification

    Quality managers are generally associated with the responsibility of overseeing that products or services meet the minimum standards of quality to meet the quality expectations of the customer. If the quality of products or services are not up to the standard level, it is going to impact the organisation negatively. That is why there is a great demand for quality managers in the market. | This Vskills Certified Quality Manager course has been specifically designed to provide candidates skills as per the industry requirements for implementing and managing service quality | The course gives candidates access to high quality learning modules and study materials | It provides comprehensive coverage on various areas in service quality basics, total quality management, ROQ analysis, quality management and tools, quality assessment and measurement | A government certification is offered upon successful completion of the course

    100 hoursOffline self studyIntermediate
    $ 121 Take this Course

    Total Quality Management, Leadership

    Course Selling Partner
  5. PGDM IN RETAIL MANAGEMENT

    Post Graduate Diploma in Management – Retail by MIT School of Distance Education is a specialized programme. This is a structured programme that helps the participants to develop their skill in the different domains of retail, including marketing, supply chain management, product and brand management, operations, merchandising, and personnel management. | Programme Deliverables | Be a skilled and well-qualified supply chain and retail management professional | Execute and manage retail activities within the defined time and budget

  6. PG Diploma in Customer Relationship Management (PGDCRM)

    The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.

    Course Provider
  7. Vskills Certified Services Marketing Manager Government Certification

    Vskills Certified Services Marketing Government Certification is designed for professionals to be the mark of distinction for all those who show dedication to the marketing profession. It evaluates the candidate as per the organization need for marketing of their service all over the world. This program designation is validation that an individual in this domain has successfully gained competency in the skills and knowledge required to carry out marketing in today’s market.

    Course Selling Partner
  8. Certified Agile Project Manager Expert

    The Certified Agile Project Manager Program helps you develop the key skills necessary to become a Project Management Expert. This program will enhance your fundamentals of project management skills of developing an understanding of agile & scrum methodologies with our PMP and Agile trainings while also building your skills of planning and implementation of a plan via MS Project

    Course Selling Partner
  9. Certified Agile Project Manager - Online Classroom

    The Certified Agile Project Manager Program helps you develop the key skills necessary to become a Project Management Expert. This program will enhance your fundamentals of project management skills of developing an understanding of agile & scrum methodologies with our PMP and Agile trainings while also building your skills of planning and implementation of a plan via MS Project

    Course Selling Partner
  10. IT Service Management Foundation based on ISO/IEC 20000

    One of the most demanding credentials in IT sector, IT Service Management Foundation shows the ability to offer valuable services that meet customer, business demands and opens up greater career avenues. Simplilearn proffers this course through its blended model that encompasses both ITSM online and ITSM classroom training. This course develops the fundamental skills and expertise allowing one to participate in organization teams working within service management. Get an ITSM certification and advance your ITSM service skills.

    Course Selling Partner
  11. Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is a certification for information security managers awarded by ISACA, an international professional association focused on IT Governance. This CISM course has been designed specifically to offer candidates the best-in-the-industry training to play the role of an information security manager | Aimed at providing the requisite learning path for those preparing for the CISM certification, the course offers high-quality online learning content and study materials | The course covers a wide range of topics related to information security like security governance, risk management, compliance, program development and management, and incident management | Providing a career boost, the course follows the 2015 ISACA Candidate Information Guide and candidates will get a course completion certificate

    Course Selling Partner
  12. Vskills Certified Business Development Manager

    Managing business development for an organization involves having strategic acumen for steering business development executives. It also involves providing insight and direction to business development function of organization, for increased growth and profits. | Business development managers are required in organizations to take better manage the business growth of the company within available resources. There is an increased demand due to new age companies like startups. Increased competition to gain market share, has also fuelled the unending demand for business development managers. | Study and Learn - Business Development Basics - Management Basics - Capturing Marketing Insights - Environmental Analysis - SWOT Analysis - Key Account Management - Relationship Management - Digital Marketing - E-Commerce Marketing Practices - Conflict and Negotiation - Influence Building - International Marketing

    Course Selling Partner
  13. PG Diploma in Aviation, Hospitality, Travel & Customer Service

    A 3 month scientifically designed comprehensive course [4 hours a day, 5 days / 6 days a week, (300 hours)], prepares you for a career in Aviation, Hospitality, Travel & Customer Service | Frankfinn is known for its highest standards of Training. Master Trainers who are experienced experts in the respective fields shall be taking you through the Excellent Training to impart the skills in you which shall make you readily employable for the Aviation, Hospitality, Travel and Customer Service Industry

    ClassroomIntermediate
    Enquire Now

    Hospitality, Aviation

    Brochure Course Provider
  14. Vskills Certified Operations Manager

    Operations management plays a vital role in producing and delivering goods and services to customers. It involves designing, planning, directing, and controlling the organization's resources and processes required to transform capital, skills, and materials into products and services. It is important that any operations strategy be aligned with the overall organizational business strategy for its success.

    10 HoursOnline self studyBeginner
    ₹ 4,719 Take this Course

    Operations, Supply chain management, Production

    Course Selling Partner
  15. Vskills Certified Customer Focus Management Professional

    """Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"

    10 HoursOnline self studyBeginner
    ₹ 4,129 Take this Course

    Sales, Marketing

    Course Selling Partner
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