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Customer Service Fundamentals

Customer Service Fundamentals

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₹ 218

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Course fees is Non-refundable

Course Highlights

  • 6 Hours of E-learning content, tests etc

  • World's largest training company; Globally recognized certificate

  • 400mn+ users,Aligned with ASQ,PMI,ITIL,IIBA,Prince2, Microsoft,Cisco,Oracle etc

Duration: 180 Days

Mode of learning: Online self study

Course Overview

Who should do this course ?
  • Individuals interested in developing the customer service skills and knowledge

What are the course deliverables ?
  • Unlimited Access to Online Content for six months

  • Course Completion certificate - Recognized across the world

  • Content provided by world's number 1 training company

  • Career boost for students and BPO professionals

More about this course
  • It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.

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