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Customer Service Essentials- Individual

Customer Service Essentials- Individual

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Course Highlights

  • 1 hour

  • On demand video courseware

  • Includes Reference Guide

  • Offered by renowned SHRM

Mode of learning: Offline self study

Course Overview

What are the course deliverables ?
  • In this video-based program, critical elements of Customer Service Excellence are discussed, including: how to make customers feel welcomed and important; what customers want; common customer service mistakes; a model for meeting and greeting customers; and how to deal with the emotional and practical aspects of unhappy customers. A two-page quick reference guide accompanies the videos in this program.

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