|Course or Certification Name||Category||Location||Mode of learning|
|Customer Service Strategy: Profiting through Value Creation, Customer Satisfaction, Loyalty, and Relationship||Strategic Management||Classroom|
|Advanced Diploma in Customer Services Level 5||Front Office||Online self study|
|Diploma in Customer Services Level 4||Front Office||Online self study|
|Certificate in Customer Services Level 3||Front Office||Online self study|
|Customer Service Level 2||Front Office||Online self study|
|Customer Service Fundamentals||Customer Service Management||Online self study|
|Customer Service Course Level 1||Front Office||Online self study|
|Customer Services Level 1 Award||Front Office||Online self study|
|Customer Service Representative, Process||Customer Service Management||Online self study|
|PG Diploma in Aviation, Hospitality, Travel & Customer Service||Aviation||Classroom|
|Customer Service Essentials- Individual||Front Office||Offline self study|
|Customer Service Essentials- Corporate||Front Office||Offline self study|
|Culture of Services: Paradox of Customer Relations||Front Office||Online self study|
|Operational Purchasing||Online self study|
|Vskills Certified Customer Focus Management Professional||Customer Service Management||Online self study|
This programme describes the important tools in delighting the customers and developing their loyalty to your brand. It emphasizes on winning and retaining customers for life and performing better than your competitors. It also discusses various non-tradition tools (in the Indian environment) which the marketers in India have ignored so far in delivering higher customer satisfaction and increasing profits.
Today’s consumer expects far more than quality products and affordable prices. Increasingly, it’s the quality of the customer support provided that determines a brand’s performance. Research has shown that customers are almost always willing to pay more and wait longer for their needs to be satisfied, if the respective business provides superior customer support. Worldwide, organisations spanning all sectors are constantly on the lookout for talented customer service agents to represent their businesses. For qualified candidates, career opportunities in customer support are boundless.
Regardless of specific sectors or even the very nature of the company, it is largely impossible to succeed in the contemporary corporate landscape without exceeding customer expectations as standard. Customer service always has and always will play a pivotally important role in corporate public relations in general. Earn a strong reputation with the consumer public and success follows naturally – fall out of touch with the masses and remaining viable becomes a near-impossible challenge.
Irrespective of size or purpose, every contemporary business in the world relies on outstanding customer service provision. With such ferocious competition spanning every modern sector, it is often customer commitment and reputation that determine a brand’s strength, position and long-term viability. Above and beyond any products or primary services, it is the way a business approaches and treats its valuable customers that will determine its success. Unsurprisingly, business leaders are constantly on the lookout for those with outstanding-quality customer service skills, for whom potential career options are near-limitless.
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.
In today’s business world, customer service is just as important as both product quality and value for money. Contemporary consumers are no longer willing to deal with brands, businesses and organisations that do not deliver the elite service standards now seen as the norm. Poor customer service has the potential to inflict irreparable damage on the reputation of any brand or business. At the opposite end of the scale, superior customer service can be the most crucial element of all in building a hugely successful enterprise.
A business can only ever be as strong as its customer service contingency. In the absence of a solid customer service framework, all the low prices in the world mean nothing. Now more than ever, consumers are basing their spending decisions almost exclusively on customer service standards. From a business perspective, this provides the perfect opportunity to differentiate your organisation from its competitors. Employers and decision-makers worldwide are always on the lookout for talented customer service agents to add to their ranks. Study the fundamentals of customer service with Oxford Home Study Centre and the future really is yours for the taking!
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
A 3 month scientifically designed comprehensive course [4 hours a day, 5 days / 6 days a week, (300 hours)], prepares you for a career in Aviation, Hospitality, Travel & Customer Service | Frankfinn is known for its highest standards of Training. Master Trainers who are experienced experts in the respective fields shall be taking you through the Excellent Training to impart the skills in you which shall make you readily employable for the Aviation, Hospitality, Travel and Customer Service Industry
Services are everywhere in our society. We cannot live without them. More than 70% of advanced economies fall under the category of the service sector. Other sectors, such as agriculture and manufacturing, also seek to incorporate service business. | What is service? While the existing discourse on services emphasizes customer satisfaction, hospitality, and clear design, this course offers a radically new perspective on services.
The everyday call-off and material planning routines, namely the acquisition process, is carried out within the operational purchasing. These buyers have a close contact with suppliers. Logistics working methods and holistic thinking are common in this work. Knowledge of logistics is therefore important for operational purchasers. | Operational purchasing is usually a decentralized function in the company organization with placement near the flows of materials and services within production and administration
"""Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"