|Course or Certification Name||Category||Location||Mode of learning|
|Customer Service Strategy: Profiting through Value Creation, Customer Satisfaction, Loyalty, and Relationship||Classroom|
|Customer Service Fundamentals||Customer Service Management||Online self study|
|Customer Service Representative, Process||Customer Service Management||Online self study|
|PG Diploma in Aviation, Hospitality, Travel & Customer Service||Aviation||Classroom|
|Vskills Certified Customer Focus Management Professional||Customer Service Management||Online self study|
|Inbound Call Center Management||Telesales||Online self study|
|PG Diploma in Customer Relationship Management (PGDCRM)||Distance MBA||Classroom|
|Advanced Social Media and Content Marketing Combo||Social media marketing||Online self study|
|Advanced Social Media Certification Training||Social media marketing||Online self study|
|Vskills Certified Supply Chain Management Professional Government Certification||Supply chain management||Offline self study|
|Vskills Certified Hospitality Assistant||Online self study|
|Vskills Certified Underwriter Government Certification||Underwriting & Claims Management||Offline self study|
|Vskills Certified Distribution Manager Government Certification||Sales Management||Offline self study|
|Vskills Certified Claims Manager Government Certification||Underwriting & Claims Management||Offline self study|
|Microsoft Dynamics CRM 2013: Applications||ERP||Online self study|
This programme describes the important tools in delighting the customers and developing their loyalty to your brand. It emphasizes on winning and retaining customers for life and performing better than your competitors. It also discusses various non-tradition tools (in the Indian environment) which the marketers in India have ignored so far in delivering higher customer satisfaction and increasing profits.
It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
A 3 month scientifically designed comprehensive course [4 hours a day, 5 days / 6 days a week, (300 hours)], prepares you for a career in Aviation, Hospitality, Travel & Customer Service | Frankfinn is known for its highest standards of Training. Master Trainers who are experienced experts in the respective fields shall be taking you through the Excellent Training to impart the skills in you which shall make you readily employable for the Aviation, Hospitality, Travel and Customer Service Industry
"""Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"
One of the highly acknowledged management programs in the world, Inbound Call Center Management course will endow you with the skillset you require to develop the center’s performance. The certification is comprised of ten modules that are case studies and best practices. These will help drive change for your call center by using best practice methods. Now expectations of the customers are constantly increasing. They want the problems to be solved quickly and wish a personal interaction with an agent. This course will enrich the training you give to your agents and meet the needs of your customers.
The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.
This certification is aimed at training applicants in the field of social media, amplifying the message, retaining the audience and building authority. Applicants will also be trained on the latest techniques helping to increase expertise in enticing traffic to the websites and protecting the brand reputation. This course also helps candidates learn scores of aspects of executing and planning content marketing strategies with huge impact. One will learn best practices across media types encompassing images, social media etc. It is one of the interesting and compelling courses that will help advance career.
This online certification program helps candidates working in the domains of public affairs, communications, branding, marketing and community engagement. The course aims at training candidates in the fast expanding area of social media. Candidates will gain knowledge on the most advanced techniques helping to increase skills in enticing traffic, promoting brand and protecting non-profit companies. SimpliLearn provides the content that is updated with the current industry standard.
Supply Chain Management is the management of the flow of goods and services from supplier to manufacturer to wholesaler to retailer to consumer. Vskills Certified Supply Chain Management Professional course is designed specifically to provide the candidates training on a company’s need for managing and optimising supply chain operations. This government certification assesses a candidate on various areas in supply chain like process integration, resource-based view, SCT, JIT, channel coordination, theory of constraints, total quality management, global supply-chain, sustainability and supply chain modelling.
Hotel sheets don't change themselves. For that, there are entire teams of housekeepers who perform those duties. The lower-level housekeepers do the majority of the cleaning assigned by the housekeeping manager or assistant. The assistant housekeeper cleans as well, but primarily assists the housekeeping manager and inspects rooms for cleanliness. | Assistants are responsible for the cleanliness of the public areas or assigning housekeepers to clean them. They are also assigned services for food and beverage (F&B) and front office.
Underwriters are responsible for evaluating and assuming another entity’s risk, and are part of the initial public offering (IPO) and insurance application process. | This Vskills Certified Underwriter course will provide the requisite training and skills for candidates to find employment in insurance or underwriting departments of various companies | The course offers high-quality learning modules and study materials for the candidates to get hands-on learning experience | Giving a boost to the career, the course covers the fundamentals of underwriting, underwriting policies and regulations in India, and other topics | A course completion certificate is awarded upon completion
Distribution Managers are responsible for managing the storage and distribution of goods in an organisation to ensure that the right goods are delivered to the right location at the right time. Vskills Certified Distribution Manager Course provides a comprehensive training to the candidates on the distribution process and managing the order requirements as per a company’s needs. This is a government-certified course and covers various areas like logistics, material management, warehousing, physical distribution, monitoring, benchmarking and other related topics.
Claims Managers are responsible for managing the claims department and overseeing the insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. | This Vskills Certified Claims Manager course has been designed specifically to impart skills to candidates on claim management as per industry standards | Candidates can improve their career through the course, with high-quality online learning content | The course provides comprehensive learning modules on various areas like insurance basics, underwriting, insurance intermediaries, claim settlement procedure, legal aspects, ethics and new trends in claim settlement | Upon the completion of the course, candidates are offered a government certification