|Course or Certification Name||Category||Location||Mode of learning|
|Quality Management||Six Sigma Green Belt||24/7 Anywhere||Online self study|
|PG Diploma in Customer Relationship Management (PGDCRM)||Distance MBA||Classroom|
|Customer Advocacy||Telesales||24/7 Anywhere||Online self study|
|Vskills Certified Customer Focus Management Professional||Customer Service Management||24/7 Anywhere||Online self study|
|Recruiting and Retention strategies||Recruitment & Staffing||24/7 Anywhere||Online self study|
|Customer Service Fundamentals||Customer Service Management||24/7 Anywhere||Online self study|
|Customer Focus||Customer Service Management||24/7 Anywhere||Online self study|
|Customer Service Representative, Process||Customer Service Management||24/7 Anywhere||Online self study|
|Know Your Customer & Anti-Money Laundering||Underwriting & Claims Management||24/7 Anywhere||Online self study|
|Know Your Customer KYC||Underwriting & Claims Management||24/7 Anywhere||Online self study|
|Digital Marketing Professional Certificate||24/7 Anywhere||Online self study|
|Advanced Social Media and Content Marketing Combo||Social media marketing||24/7 Anywhere||Online self study|
|JAIIB Combined Training & Mock Tests Combo||JAIIB||Online Classroom|
|PG Diploma in Aviation, Hospitality, Travel & Customer Service||Aviation||Classroom|
|Advanced Social Media Certification Training||Social media marketing||24/7 Anywhere||Online self study|
Clients consider quality as an important attribute in products and services. Four crucial ingredients for Quality Management are quality planning, quality control, quality assurance and quality improvement. It is not limited only to product or service quality, but also includes means to achieve it and uses quality assurance & control of processes as well as products to achieve more consistent quality. In 1924, a major contribution by Walter A. Shewhart was made for the evolution towards quality management by creating a method for quality control for production, using statistical methods. Prior to WWII, Japan sought the help of Shewhart, Deming and Juran in making quality improvement a national imperative as part of rebuilding their economy. It includes INR 300 as courier charges for study material.
The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.
Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.
"""Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"
Recruiting and retention strategies are established by Human Resource to build a pool of talented and highly qualified professionals for the long term. Traditional recruiting and retention strategies may be still effective, but with a global workforce, businesses must rethink strategies and consider the impact of globalization. Businesses must learn to not only identify talent, but also retain that talent for the long term. This course will help the candidates in understanding the importance of recruitment in a sustainable talent management strategy, identifying the needs of the organization, and balancing them with those of the talent markets. In addition, this course offers learners the knowledge on various strategies to appeal to the talent market, to recruit quality talent, and to engage and sustain the existing workforce. Expertly designed, the modules will offer career-boosting knowledge and learners get unlimited content access for six months.
It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.
To strengthen and advance the industry of professional customer service, Customer Focus course is important to implementing a successful customer-focused service approach. The course discovers customer’s value and how to identify the needs and expectations. It also examines customer relationship management techniques to aid and manage customer expectations to maintain competitive advantage. This course will help individuals and companies with the professional growth, recognition and development to link professionals globally. It is basically designed to enrich your skills to open up conversation with the team members.
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
"Any customer to a financial instution has to satisfy the KYC and AML policy of the bank, which is mandated by the Reserve Bank of India. | Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers’ true identity and the nature of financial transactions expected in dealing with their customer. | Anti-Money Laudering is an important banking procedure that enables banks to be alert for money laundering methodologies and to be able to track and monitor potential laundering accounts and relationships. | This combo pack contains e-learning courses on these topics which will introduce you to some basic information related to banks' policy and procedure regarding KYC and AML. The course follows moduler structure. Each Module describes to you the various aspects of KYC and AML in simple and clear terms."
Any customer to a financial instution has to satisfy the KYC policy of the bank, which is mandated by the Reserve Bank of India. Hence, this is potentially a key area for questions in interviews and discussions. Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers true identity and the nature of financial transactions expected in dealing with their customer. Know Your Customer (KYC) is the guiding principle behind Anti Money Laundering (AML) measures.This course will introduce you to some basic information related to the Know Your Customer procedure of banks. The course has 5 short modules. Each Module describes to you the various aspects of KYC in simple and clear terms.KYC is top in the mind of every banking and finance professional. Thus, if you wish to be employed in this industry, you need to be knowledeable of the KYC policies that the finance industry has to comply with. If you are working
The Professional Program in Digital Marketing from Wharton makes you more marketable and puts your career in high gear. Learn the most in-demand key marketing skills: omni-channel marketing, marketing analytics, social media strategy and analysis, and data-driven customer-centric approaches to customer retention | Designed by world-renowned marketing professors at the Wharton School, home of one of the top marketing programs in the country, the Professional Certificate in Digital Marketing from Wharton helps you develop the digital marketing skills you need to take advantage of the explosive growth in the marketing industry. Today’s marketers face a “digital skills gap,” and when you earn a Professional Certificate in Digital Marketing from the Wharton School, you’ll be able to help fill it.
This certification is aimed at training applicants in the field of social media, amplifying the message, retaining the audience and building authority. Applicants will also be trained on the latest techniques helping to increase expertise in enticing traffic to the websites and protecting the brand reputation. This course also helps candidates learn scores of aspects of executing and planning content marketing strategies with huge impact. One will learn best practices across media types encompassing images, social media etc. It is one of the interesting and compelling courses that will help advance career.
Applicants wishing to make a career in banking and finance for career advancement, JAIIB Combined Training and Mock Tests combo are designed to take you through the various practices in finance and banking. It is useful for those working in co-operative banks, government financial institution and public sector banks. It also encompasses the JAIIB/DBF certification which is one of the famous certifications to increase value and productivity.
A 3 month scientifically designed comprehensive course [4 hours a day, 5 days / 6 days a week, (300 hours)], prepares you for a career in Aviation, Hospitality, Travel & Customer Service | Frankfinn is known for its highest standards of Training. Master Trainers who are experienced experts in the respective fields shall be taking you through the Excellent Training to impart the skills in you which shall make you readily employable for the Aviation, Hospitality, Travel and Customer Service Industry
This online certification program helps candidates working in the domains of public affairs, communications, branding, marketing and community engagement. The course aims at training candidates in the fast expanding area of social media. Candidates will gain knowledge on the most advanced techniques helping to increase skills in enticing traffic, promoting brand and protecting non-profit companies. SimpliLearn provides the content that is updated with the current industry standard.