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"customer relationship manager" courses, certification and training

  1. PG Diploma in Customer Relationship Management (PGDCRM)

    The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.

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  2. Vskills Certified Business Development Manager

    Managing business development for an organization involves having strategic acumen for steering business development executives. It also involves providing insight and direction to business development function of organization, for increased growth and profits. | Business development managers are required in organizations to take better manage the business growth of the company within available resources. There is an increased demand due to new age companies like startups. Increased competition to gain market share, has also fuelled the unending demand for business development managers. | Study and Learn - Business Development Basics - Management Basics - Capturing Marketing Insights - Environmental Analysis - SWOT Analysis - Key Account Management - Relationship Management - Digital Marketing - E-Commerce Marketing Practices - Conflict and Negotiation - Influence Building - International Marketing

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  3. Certified Agile Project Manager Expert

    The Certified Agile Project Manager Program helps you develop the key skills necessary to become a Project Management Expert. This program will enhance your fundamentals of project management skills of developing an understanding of agile & scrum methodologies with our PMP and Agile trainings while also building your skills of planning and implementation of a plan via MS Project

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  4. Certified Agile Project Manager - Online Classroom

    The Certified Agile Project Manager Program helps you develop the key skills necessary to become a Project Management Expert. This program will enhance your fundamentals of project management skills of developing an understanding of agile & scrum methodologies with our PMP and Agile trainings while also building your skills of planning and implementation of a plan via MS Project

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  5. Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is a certification for information security managers awarded by ISACA, an international professional association focused on IT Governance. This CISM course has been designed specifically to offer candidates the best-in-the-industry training to play the role of an information security manager | Aimed at providing the requisite learning path for those preparing for the CISM certification, the course offers high-quality online learning content and study materials | The course covers a wide range of topics related to information security like security governance, risk management, compliance, program development and management, and incident management | Providing a career boost, the course follows the 2015 ISACA Candidate Information Guide and candidates will get a course completion certificate

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  6. IT Service Expert Program

    IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.

  7. Vskills Certified Service Quality Manager Government Certification

    Quality managers are generally associated with the responsibility of overseeing that products or services meet the minimum standards of quality to meet the quality expectations of the customer. If the quality of products or services are not up to the standard level, it is going to impact the organisation negatively. That is why there is a great demand for quality managers in the market. | This Vskills Certified Quality Manager course has been specifically designed to provide candidates skills as per the industry requirements for implementing and managing service quality | The course gives candidates access to high quality learning modules and study materials | It provides comprehensive coverage on various areas in service quality basics, total quality management, ROQ analysis, quality management and tools, quality assessment and measurement | A government certification is offered upon successful completion of the course

    100 hoursOffline self studyIntermediate
    $ 121 Take this Course

    Total Quality Management, Leadership

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  8. Customer Advocacy

    Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.

    3 HoursOnline self studyIntermediate
    $ 91 Take this Course

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  9. Customer Service Fundamentals

    It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.

    6 HoursOnline self studyBeginner
    $ 218 Take this Course

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  10. Vskills Certified Marketing Planning Manager Government Certification

    Marketing Planning Manager is responsible for planning and coordinating marketing policies and programs, and determination of potential marketplaces. Vskills Certified Marketing Planning Manager course is specifically designed to assess the candidates on their marketing planning and strategy skills as per an organisation’s requirements. This is a government-certified course and covers all aspects like marketing audit, environmental analysis, marketing strategies, SWOT, communication and other related areas.

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  11. Certified Quality Expert

    Quality Expert professionals are responsible for evaluating and controlling the quality of the processes associated with any products or services. This Certified Quality Expert course is a combo of Six Sigma Black Belt certification and Six Sigma Green Belt certification trainings. It will help the candidates to have the requisite skills and knowledge to perform the activities associated with a quality expert. The first part, Six Sigma Green Belt course, will help learners to gain the understanding of the methodology, techniques and tools related to it | The second part, Six Sigma Black Belt course, will impart advanced Six Sigma skills to the candidates | With best-in-the-industry online content, this course has been designed by experts to help candidates be job ready

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  12. Certified Senior Project Manager Course

    The course prepares candidates for the project management and Six Sigma Certification. There will be various topics covered during the training program like introduction on troubleshooting, project identification, measurement system analysis, six sigma tools, management and planning tools. Along with that, you will cover many other areas in project management in alignment with PMBOK Guide - Sixth Edition like project scope, project human resources, values and process groups. It provides the best in the industry training to applicants who are looking to build their career as product managers. Applicants will be equipped with the knowledge and discipline needed to plan, manage, control and execute projects successfully.

    107.4 HoursOnline self studyIntermediate
    $ 468 Take this Course

    project management, Manage, , PMP, Six Sigma Green Belt

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  13. Project Management Professional (PMP) Course

    Project Management / PMP Body of Knowledge (PMBOK 6th Edition) Guide is a set of standard terminology and guidelines for management developed by Project Management Institute (PMI). This course has been developed by experts in the industry to provide a comprehensive understanding of the PMBOK Guide to the candidates. It covers various areas in project management in alignment with the PMBOK Guide –6th Edition like process groups, project requirements, project scope, quality control, managing project human resources, values, ethics and other related areas. This course has been designed to assist those preparing for the Project Management Professional (PMP) certification and will create a fundamental base in project management.

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  14. Customer Focus

    To strengthen and advance the industry of professional customer service, Customer Focus course is important to implementing a successful customer-focused service approach. The course discovers customer’s value and how to identify the needs and expectations. It also examines customer relationship management techniques to aid and manage customer expectations to maintain competitive advantage. This course will help individuals and companies with the professional growth, recognition and development to link professionals globally. It is basically designed to enrich your skills to open up conversation with the team members.

    3 HoursOnline self studyIntermediate
    $ 170 Take this Course

    Manage,

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  15. NMIMS - PG Diploma in Marketing Management

    One of the biggest challenges being faced by marketing managers around the globe today, is establishing a marketing plan that is cost conservative and also delivers optimum results. This is where the Postgraduate Diploma Program in Marketing Management gives your career an edge | One of our most sought after distance learning PG programs, this two year program delivers a sound understanding of the principles of marketing ready to be practically applied in the corporate world. The progressive curriculum, constantly updated to keep in tandem with today’s times, explores contemporary marketing techniques and offers an understanding of marketing at a domestic and global level | Over a period of two years of distance learning with lectures on the weekends, young professionals like you will explore the exciting field of marketing and its related fields of advertising, public relations, media management and the most critical vertical of them all – sales | This Post Graduate Diploma program will help you master the art and science of identifying the target market and crafting communication that talks to them in their language

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