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"customer relationship" courses, certification and training

  1. PG Diploma in Customer Relationship Management (PGDCRM)

    The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.

    Offered by:  Symbiosis Centre for Distance Learning
  2. Customer Service Strategy: Profiting through Value Creation, Customer Satisfaction, Loyalty, and Relationship

    This programme describes the important tools in delighting the customers and developing their loyalty to your brand. It emphasizes on winning and retaining customers for life and performing better than your competitors. It also discusses various non-tradition tools (in the Indian environment) which the marketers in India have ignored so far in delivering higher customer satisfaction and increasing profits.

    ClassroomIntermediate
    ₹ 76,700 Enquire Now

    Sales, Marketing

    Brochure
    Offered by:  IIM Calcutta
  3. L.E.A.D.-Advance management programme by IIM Calcutta

    LEAD (Learn Enhance Aspire Deliver) is an innovative programme that leverages IIM Calcutta’s distinctive strength in blending theory and practice to offer business leaders an opportunity to contemporize their managerial capabilities and to sharpen their leadership acumen. LEAD is aimed at senior executives who aspire to head dynamic, industry-shaping enterprises. | LEAD (Learn Enhance Aspire Deliver) is designed for experienced senior executives in industry-leading enterprises as well as for proprietors of growing businesses seeking to renew their business knowledge and managerial capabilities, and sharpen their leadership acumen.

    Offered by:  Times TSW
  4. NMIMS - PG Diploma in Marketing Management

    One of the biggest challenges being faced by marketing managers around the globe today, is establishing a marketing plan that is cost conservative and also delivers optimum results. This is where the Postgraduate Diploma Program in Marketing Management gives your career an edge | One of our most sought after distance learning PG programs, this two year program delivers a sound understanding of the principles of marketing ready to be practically applied in the corporate world. The progressive curriculum, constantly updated to keep in tandem with today’s times, explores contemporary marketing techniques and offers an understanding of marketing at a domestic and global level | Over a period of two years of distance learning with lectures on the weekends, young professionals like you will explore the exciting field of marketing and its related fields of advertising, public relations, media management and the most critical vertical of them all – sales | This Post Graduate Diploma program will help you master the art and science of identifying the target market and crafting communication that talks to them in their language

    Brochure
    Offered by:  NMIMS
  5. Customer Advocacy

    Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.

    3 HoursOnline self studyIntermediate
    $ 91 Take this Course

    Offered by:  Skillsoft
  6. Key Account Management

    Key Account Management (KAM) Programme provides frameworks to understand buyer-seller relationships and managing Key Account Management (KAM) in business markets. It will show how to adopt a practical approach to planning, analysing and implementing a closer relationship with your strategic accounts. At the end of the programme, you will have the tools to create a strategic key account plan for a specific customer.

    ClassroomIntermediate
    ₹ 100,300 Enquire Now

    Sales

    Brochure
    Offered by:  IIM Calcutta
  7. Customer Service Fundamentals

    It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.

    6 HoursOnline self studyBeginner
    $ 218 Take this Course

    Offered by:  Skillsoft
  8. Vskills Certified Business Development Manager

    Managing business development for an organization involves having strategic acumen for steering business development executives. It also involves providing insight and direction to business development function of organization, for increased growth and profits. | Business development managers are required in organizations to take better manage the business growth of the company within available resources. There is an increased demand due to new age companies like startups. Increased competition to gain market share, has also fuelled the unending demand for business development managers. | Study and Learn - Business Development Basics - Management Basics - Capturing Marketing Insights - Environmental Analysis - SWOT Analysis - Key Account Management - Relationship Management - Digital Marketing - E-Commerce Marketing Practices - Conflict and Negotiation - Influence Building - International Marketing

    Offered by:  VSkills
  9. Master Selling - Techniques & skills

    The sales division is without any arguments one of the most important part of any organisation as it generates a lion’s share of revenue and also plays an important role in business development. The Sales Foundations course aims to provide the learners with the skills to master and mange the art of selling successfully. This course covers a lot of important aspects related to selling like understanding the consumers buying needs and behaviours, developing strong relationships with the customers, negotiating successfully with prospective buyers, and the able to attain and retain customers. Developed by experts in the industry, the course offers a course completion certificate.

    8 HoursOnline self studyIntermediate
    $ 384 Take this Course

    Sales,

    Offered by:  Skillsoft
  10. Certified Strategic Sales Professional

    This certification is developed to proactively promote world class management practices. Since scores of sales experts are well-versed in selling stand-alone products and services, some are expert at solution based sales. This course relies on a creative learning curriculum combining skill building courses led by industry experts. You will have to understand the target’s businesses to diagnose main operational and business challenges delaying the customer’s success. When the problem is resolved, you develop an idea based on the products and services that will aid conquer customer’s challenge. This course is for professionals who want to create territory plans for better prospecting

    240 Students
    3 HoursOnline self studyIntermediate
    $ 266 Take this Course

    Sales, , Marketing

    Offered by:  GetCertGo
  11. IIM Lucknow Executive Management Program in Sales & Marketing, Batch - 06

    This program is designed to build understanding about consumer insights in Indian context. Focus on recruiting, managing and leading sales teams. Focus on selection, evaluation and management of conflicts in distribution channels. | Highlight contemporary issues in marketing like retail management, digital marketing, CRM, and services marketing

    Brochure
    Offered by:  NIIT
  12. Vskills Certified Public Relations Officer Government Certification

    Public Relations means maintaining the relationship or reputation with the public or customers. Public Relation Officers (PRO) are responsible with the dealing with enquiries from the public, press or related organisations. Every organisation who wants to maintain its reputation needs a good PRO. | This Vskills Certified Public Relations Officer course offers the best training to the candidates to help them be job-ready in the field of public relations | Offering high-quality learning materials, the course helps the learners acquire the skills necessary to build relationships between the organisation and its key audiences | It covers various areas like representing an organisation, image building, goodwill creation, and interpreting the policies and procedures

    100 hoursOffline self studyIntermediate
    $ 121 Take this Course

    Marketing, Negotiation, CSR, Advertising

    Offered by:  VSkills
  13. Big Data - The Legal Perspective

    By proactively dealing with privacy issues, organizations can safely leverage Big Data while still retaining customers, and avoiding reputational harm, litigation, and regulatory scrutiny. In this course, you will examine privacy concerns, how data can be used ethically, and what to do about social media.

    0.7 HoursOnline self studyIntermediate
    $ 65 Take this Course

    Big Data,

    Offered by:  Skillsoft
  14. MBA in Aviation Management for Working Professionals

    This is delivered in distance education mode wherein you can continue your job while pursuing the program | It’s a 2 years course divided in 4 semesters – with mix of general management and specialization papers ending up with a live project / dissertation | Meant for professional who wish to move to mid or senior managerial roles in Power, Renewable, Consulting, Project Management or EPC | Our alumni are working with Best of Organizations in India and Abroad including public sectors and Fortune 500 companies | Asia’s first and one of Best University for Energy Programs | Approved by DEB (UGC), accredited by NAAC and Member International association of Universities

    Brochure
    Offered by:  UPES CCE
  15. MBA in Logistics & Supply chain Management for Working Professionals

    This is delivered in distance education mode wherein you can continue your job while pursuing the program | It’s a 2 years course divided in 4 semesters – with mix of general management and specialization papers ending up with a live project / dissertation | Meant for professional who wish to move to mid or senior managerial roles in Power, Renewable, Consulting, Project Management or EPC | Our alumni are working with Best of Organizations in India and Abroad including public sectors and Fortune 500 companies | Asia’s first and one of Best University for Energy Programs | Approved by DEB (UGC), accredited by NAAC and Member International association of Universities

    Brochure
    Offered by:  UPES CCE
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