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"customer relationship" courses, certification and training

  1. PG Diploma in Customer Relationship Management (PGDCRM)

    The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.

    Offered by:  Symbiosis Centre for Distance Learning
  2. Customer Relationship Management in Business Services

    Customer relationships are everything to a business. Happier customers means higher profits! Despite this, many businesses fail to create really excellent service processes that keep their customers completely satisfied throughout their customer experience. This course will put you ahead of your competitors by showing you how to design and develop effective service processes for your customers so you can gain excellent customer relationships.

    4 hoursOnline self studyIntermediate
    Enquire Now

    Offered by:  Alison
  3. Customer Relationship Management

    Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining customers profitably. The objective of this business and management course is to equip you with a sound foundation of CRM concepts and best practices so you can implement CRM practices successfully for long-term profitability | Businesses aim to win and keep customers. Their competitors also seek to do the same. Even the most successful firms, with excellent marketing programs for attracting customers, have trouble with customer retention | In this course, you will learn how to shift from a short-term customer transaction based mode of operation to a long-term relationship mode and understand the benefits of having strong customer relations.

    Online self studyIntermediate
    Enquire Now

    Offered by:  edX
  4. Manage Your Customer Relationships With CRM

    CRM (or customer relationship management) is much more than just another three-letter acronym. It’s the lifeblood of your business. It describes how you understand the way your customers do business with you – and sets out how you communicate with themthroughout the life of that business relationship.

    Online self studyIntermediate
    Enquire Now

    Offered by:  OpenClassrooms
  5. NMIMS - PG Diploma in Marketing Management

    One of the biggest challenges being faced by marketing managers around the globe today, is establishing a marketing plan that is cost conservative and also delivers optimum results. This is where the Postgraduate Diploma Program in Marketing Management gives your career an edge | One of our most sought after distance learning PG programs, this two year program delivers a sound understanding of the principles of marketing ready to be practically applied in the corporate world. The progressive curriculum, constantly updated to keep in tandem with today’s times, explores contemporary marketing techniques and offers an understanding of marketing at a domestic and global level | Over a period of two years of distance learning with lectures on the weekends, young professionals like you will explore the exciting field of marketing and its related fields of advertising, public relations, media management and the most critical vertical of them all – sales | This Post Graduate Diploma program will help you master the art and science of identifying the target market and crafting communication that talks to them in their language

    Brochure
    Offered by:  NMIMS
  6. Customer Service Strategy: Profiting through Value Creation, Customer Satisfaction, Loyalty, and Relationship

    This programme describes the important tools in delighting the customers and developing their loyalty to your brand. It emphasizes on winning and retaining customers for life and performing better than your competitors. It also discusses various non-tradition tools (in the Indian environment) which the marketers in India have ignored so far in delivering higher customer satisfaction and increasing profits.

    ClassroomIntermediate
    ₹ 76,700 Enquire Now

    Brochure
    Offered by:  IIM Calcutta
  7. L.E.A.D.-Advance management programme by IIM Calcutta

    LEAD (Learn Enhance Aspire Deliver) is an innovative programme that leverages IIM Calcutta’s distinctive strength in blending theory and practice to offer business leaders an opportunity to contemporize their managerial capabilities and to sharpen their leadership acumen. LEAD is aimed at senior executives who aspire to head dynamic, industry-shaping enterprises. | LEAD (Learn Enhance Aspire Deliver) is designed for experienced senior executives in industry-leading enterprises as well as for proprietors of growing businesses seeking to renew their business knowledge and managerial capabilities, and sharpen their leadership acumen.

    ClassroomPreparatory

    Leadership, Digital, Negotiation

    Offered by:  Times TSW
  8. Online Master of Science Supply Chain Management

    The online Master of Science Supply Chain Management degree positions graduates for career advancement and leadership opportunities within the import and export, manufacturing and transport, and logistics management industries. | Master the skills needed to establish yourself as a leader with an understanding of the global market, while becoming a subject matter expert in sourcing goods and consumer delivery. Develop the skills to interpret and analyze data as well as implement best business practices through Kettering University Online’s uniquely interactive and supportive learning environment.

    Offered by:  Kettering
  9. Customer Advocacy

    Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which BPO organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.

    3 HoursOnline self studyIntermediate
    $ 91

    BPO

    Offered by:  Skillsoft
  10. Key Account Management

    Key Account Management (KAM) Programme provides frameworks to understand buyer-seller relationships and managing Key Account Management (KAM) in business markets. It will show how to adopt a practical approach to planning, analysing and implementing a closer relationship with your strategic accounts. At the end of the programme, you will have the tools to create a strategic key account plan for a specific customer.

    ClassroomIntermediate
    ₹ 100,300 Enquire Now

    Brochure
    Offered by:  IIM Calcutta
  11. Customer Service Fundamentals

    It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.

    6 HoursOnline self studyBeginner
    $ 218

    BPO

    Offered by:  Skillsoft
  12. IIM Lucknow Executive Management Program in Sales & Marketing, Batch - 06

    This program is designed to build understanding about consumer insights in Indian context. Focus on recruiting, managing and leading sales teams. Focus on selection, evaluation and management of conflicts in distribution channels. | Highlight contemporary issues in marketing like retail management, digital marketing, CRM, and services marketing

    Brochure
    Offered by:  NIIT
  13. Vskills Certified Public Relations Officer Government Certification

    Public Relations means maintaining the relationship or reputation with the public or customers. Public Relation Officers (PRO) are responsible with the dealing with enquiries from the public, press or related organisations. Every organisation who wants to maintain its reputation needs a good PRO. | This Vskills Certified Public Relations Officer course offers the best training to the candidates to help them be job-ready in the field of public relations | Offering high-quality learning materials, the course helps the learners acquire the skills necessary to build relationships between the organisation and its key audiences | It covers various areas like representing an organisation, image building, goodwill creation, and interpreting the policies and procedures

    100 hoursOffline self studyIntermediate
    $ 121

    Negotiation, CSR, Advertising

    Offered by:  VSkills
  14. MBA in Aviation Management for Working Professionals

    This is delivered in distance education mode wherein you can continue your job while pursuing the program | It’s a 2 years course divided in 4 semesters – with mix of general management and specialization papers ending up with a live project / dissertation | Meant for professional who wish to move to mid or senior managerial roles in Power, Renewable, Consulting, Project Management or EPC | Our alumni are working with Best of Organizations in India and Abroad including public sectors and Fortune 500 companies | Asia’s first and one of Best University for Energy Programs | Approved by DEB (UGC), accredited by NAAC and Member International association of Universities

    Brochure
    Offered by:  UPES CCE
  15. MBA in Logistics & Supply chain Management for Working Professionals

    This is delivered in distance education mode wherein you can continue your job while pursuing the program | It’s a 2 years course divided in 4 semesters – with mix of general management and specialization papers ending up with a live project / dissertation | Meant for professional who wish to move to mid or senior managerial roles in Power, Renewable, Consulting, Project Management or EPC | Our alumni are working with Best of Organizations in India and Abroad including public sectors and Fortune 500 companies | Asia’s first and one of Best University for Energy Programs | Approved by DEB (UGC), accredited by NAAC and Member International association of Universities

    Brochure
    Offered by:  UPES CCE
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