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"customer engagement" courses, certification and training

  1. Business Fundamentals: Customer Engagement

    When did you last do business with someone you didn’t trust? Or who broke a promise? Building a relationship with your customer involves time, communication and commitment, but the benefits are a sure way to help your business succeed and grow. This online course introduces the principles of relationship marketing, revealing long-term relationships as the way to unlock value for marketers, customers and other stakeholders.Even if you have never considered marketing to be relevant to you personally, the ideas shared in this course will reveal how you can benefit from it – at work or elsewhere.

    Online self studyIntermediate
    Enquire Now

    BPO, Digital, Digital Marketing

    Offered by:  Future Learn
  2. Financial Technologies (FinTech) for Leadership in the Digital World

    The financial world is going through an era of digital transformation. The impact of social media, mobility, Big Data and machine learning, Internet of Things, information security and blockchain, and artificial intelligence based robotics is being felt as firms strive to meet the expectations of the new-age millennial customers through digital mastery. Digital change management in the banking and financial services industry and capital markets needs new capabilities in leaders who have the vision to develop novel technological innovation for transforming the world of banking, trading, risk management, customer management and advisory, payments and fraud detection. This program aims to inspire leaders of firms with the required organizational and technological know- how for creating a novel digital vision for the financial organizations with measurable impact.

    Offered by:  IIM Calcutta
  3. Digital Marketing Campaign Planning And Management Course

    During this digital marketing course, online you’ll explore the practical elements of digital marketing, and how you can use them within your brand’s activity. You’ll learn to determine the right resources, budget plan and identify opportunities for optimisation – everything you need to know to make your next campaign a success.

    Online self studyIntermediate
    ₹ 53,250 Enquire Now

    Digital, Digital Marketing,

    Offered by:  ADMA
  4. Advanced Social Media Certification Training

    This online certification program helps candidates working in the domains of public affairs, communications, branding, marketing and community engagement. The course aims at training candidates in the fast expanding area of social media. Candidates will gain knowledge on the most advanced techniques helping to increase skills in enticing traffic, promoting brand and protecting non-profit companies. SimpliLearn provides the content that is updated with the current industry standard.

    306 Students
    25 HoursOnline self studyBeginner
    $ 205

    Social media marketing, Leadership, Content marketing, Sales, Advertising, Languages

    Offered by:  Simplilearn
  5. Managing Businesses in International Markets

    This program is intended to serve an audience who is willing to learn the science of international marketing. We cover a broad range of topics essential for success in international markets. The program is diverse and experts from multiple areas and geographies join hands to give you a holistic perspective. We begin with selection of international markets (accessing opportunities and challenges in International Markets) and mode of entry decisions (Mergers and Acquistion vs. Alliances). This we call is the first step in the process of internationalization. Then, we focus on negotiations in international markets which is a critical second step. Finally, we delve into how to make data driven decision making in international markets.

    Offered by:  IIM Ahmedabad
  6. Marketing Essentials

    Marketing is a form of communication between the customers and organisations with goal of selling, promoting or advertising. In this age of digital marketing has become a very competitive activity of any business and also an important one to understand the behaviour of the customers in the market. This Marketing Essentials course has been developed by expert professionals to impart the fundamental ideas and knowledge on the critical marketing skills. Providing career boost to professionals and fresh graduates, the course offers high quality modules on topics like customer engagement, engaging customer interests and brand promotion. In addition, it will help candidates to develop effective marketing strategy.

    6 HoursOnline self studyIntermediate
    $ 243

    Digital, Digital Marketing, Advertising, , Web Analytics, Sales

    Offered by:  Skillsoft
  7. Vskills Certified Customer Focus Management Professional

    """Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"

    10 HoursOnline self studyBeginner
    ₹ 4,129 Enquire Now

    Sales, BPO

    Offered by:  VSkills
  8. Customer Service Fundamentals

    It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.

    6 HoursOnline self studyBeginner
    $ 218

    , BPO

    Offered by:  Skillsoft
  9. Customer Focus

    To strengthen and advance the industry of professional customer service, Customer Focus course is important to implementing a successful customer-focused service approach. The course discovers customer’s value and how to identify the needs and expectations. It also examines customer relationship management techniques to aid and manage customer expectations to maintain competitive advantage. This course will help individuals and companies with the professional growth, recognition and development to link professionals globally. It is basically designed for BPO executives to enrich your skills to open up conversation with the team members.

    3 HoursOnline self studyIntermediate
    $ 170

    BPO,

    Offered by:  Skillsoft
  10. Customer Service Representative, Process

    Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.

    11.5 HoursOnline self studyIntermediate
    $ 118

    , BPO

    Offered by:  Skillsoft
  11. Customer Advocacy

    Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which BPO organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.

    3 HoursOnline self studyIntermediate
    $ 91

    BPO,

    Offered by:  Skillsoft
  12. Diploma in Customer Services Level 4

    Regardless of specific sectors or even the very nature of the company, it is largely impossible to succeed in the contemporary corporate landscape without exceeding customer expectations as standard.  Customer service always has and always will play a pivotally important role in corporate public relations in general. Earn a strong reputation with the consumer public and success follows naturally – fall out of touch with the masses and remaining viable becomes a near-impossible challenge.

    260 hoursOnline self studyIntermediate
    ₹ 50,008 Enquire Now

    Leadership, , Effective Communication

    Brochure
    Offered by:  Oxford Home Study Centre
  13. Certificate in Customer Services Level 3

    Irrespective of size or purpose, every contemporary business in the world relies on outstanding customer service provision. With such ferocious competition spanning every modern sector, it is often customer commitment and reputation that determine a brand’s strength, position and long-term viability. Above and beyond any products or primary services, it is the way a business approaches and treats its valuable customers that will determine its success. Unsurprisingly, business leaders are constantly on the lookout for those with outstanding-quality customer service skills, for whom potential career options are near-limitless.

    200 hoursOnline self studyIntermediate
    ₹ 35,654 Enquire Now

    Brochure
    Offered by:  Oxford Home Study Centre
  14. Customer Services Level 1 Award

    A business can only ever be as strong as its customer service contingency.  In the absence of a solid customer service framework, all the low prices in the world mean nothing.  Now more than ever, consumers are basing their spending decisions almost exclusively on customer service standards.  From a business perspective, this provides the perfect opportunity to differentiate your organisation from its competitors.  Employers and decision-makers worldwide are always on the lookout for talented customer service agents to add to their ranks.  Study the fundamentals of customer service with Oxford Home Study Centre and the future really is yours for the taking!

    60 hoursOnline self studyBeginner
    ₹ 11,112 Enquire Now

    Offered by:  Oxford Home Study Centre
  15. Customer Relationship Management in Business Services

    Customer relationships are everything to a business. Happier customers means higher profits! Despite this, many businesses fail to create really excellent service processes that keep their customers completely satisfied throughout their customer experience. This course will put you ahead of your competitors by showing you how to design and develop effective service processes for your customers so you can gain excellent customer relationships.

    4 hoursOnline self studyIntermediate
    Enquire Now

    Offered by:  Alison
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