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"customer engagement" courses, certification and training

  1. Know Your Customer & Anti-Money Laundering

    "Any customer to a financial instution has to satisfy the KYC and AML policy of the bank, which is mandated by the Reserve Bank of India. | Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers’ true identity and the nature of financial transactions expected in dealing with their customer. | Anti-Money Laudering is an important banking procedure that enables banks to be alert for money laundering methodologies and to be able to track and monitor potential laundering accounts and relationships. | This combo pack contains e-learning courses on these topics which will introduce you to some basic information related to banks' policy and procedure regarding KYC and AML. The course follows moduler structure. Each Module describes to you the various aspects of KYC and AML in simple and clear terms."

    3000 Students
    2 HourOnline self studyBeginner
    $ 25

    Sales, Operations, Insurance

    Offered by:  Training Central
  2. Know Your Customer KYC

    Any customer to a financial instution has to satisfy the KYC policy of the bank, which is mandated by the Reserve Bank of India. Hence, this is potentially a key area for questions in interviews and discussions. Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers true identity and the nature of financial transactions expected in dealing with their customer. Know Your Customer (KYC) is the guiding principle behind Anti Money Laundering (AML) measures.This course will introduce you to some basic information related to the Know Your Customer procedure of banks. The course has 5 short modules. Each Module describes to you the various aspects of KYC in simple and clear terms.KYC is top in the mind of every banking and finance professional. Thus, if you wish to be employed in this industry, you need to be knowledeable of the KYC policies that the finance industry has to comply with. If you are working

    3000 Students
    1 HourOnline self studyIntermediate
    $ 10

    Offered by:  Training Central
  3. EDP in Marketing Analytics Batch-1

    This course provides tools and approaches to measure the effectiveness of marketing expenditures that can help marketing managers make better investments to get more “bang” for the buck. The course provides frameworks to quantify the impact of various marketing efforts, with special attention to accessing both their short term and long-term implications. The course will also explore how traditional measures like awareness, loyalty, satisfaction, distribution levels, market share, are linked to the financial outcomes.

    Online self studyIntermediate
    Enquire Now

    Sales, Retail, Advertising

    Offered by:  XLRI
  4. 17 hoursBlended ClassroomIntermediate
    ₹ 45,000 Enquire Now

    Leadership

    Brochure
    Offered by:  AON Hewitt
  5. PG Diploma in Aviation, Hospitality, Travel & Customer Service

    A 3 month scientifically designed comprehensive course [4 hours a day, 5 days / 6 days a week, (300 hours)], prepares you for a career in Aviation, Hospitality, Travel & Customer Service | Frankfinn is known for its highest standards of Training. Master Trainers who are experienced experts in the respective fields shall be taking you through the Excellent Training to impart the skills in you which shall make you readily employable for the Aviation, Hospitality, Travel and Customer Service Industry

    ClassroomIntermediate
    Enquire Now

    Hospitality, Aviation

    Brochure
    Offered by:  FrankFinn
  6. Advanced Customer Analytics

    The objective of our program is to provide hands on experience in customer and marketing analytics. The program takes a step by step approach to develop a holistic approach to elucidate the core concepts used in this emerging domain, and train managers to apply some of the advanced modelling techniques appropriate for the decision context. We start with a basic module on marketing analytics and move towards developing more advanced models of customer profitability. Thus, this course will provide managers the skill sets necessary for making a difference in the real world.

    ClassroomIntermediate
    ₹ 98,766 Enquire Now

    Offered by:  IIM Ahmedabad
  7. IIM Kashipur Executive Certificate program in Digital Finance

    Emerging digital technologies are redefining finance by expanding customers’ access and the reach of providers, lowering the cost of providing financial services and enabling new business models based on expanded services to customers and potential new revenue streams to providers. Digital finance is fundamentally about saving, depositing and transferring money, accessing credit and insurance, and performing transactions via digital channels—online banking, mobile phones, cards, computers, tablets, and so on. (US Agency for International Development (USAID). Against this backdrop, this program covers the entire spectrum of digital finance i.e. business model, product design, strategic risk planning, regulations, policy, technology and fraud management pertaining and relevant to digital finance.

    Brochure
    Offered by:  Talentedge
  8. Welingkar- Masters In Human Resource Development Management (part-time)

    HR Management today is inclined greatly towards employee recruitment, development, motivation, retention, engagement, training, upskilling or upgradation, and many other aspects which ensure an overall healthy growth of the organization. | MHRDM through its 3 years of studies covers some interesting subjects like Best Practices in HR, Leadership Development, Corporate Social Responsibility, Reward Management, Training & Development, HR Policies & Economy, Organisational Theories, Structure & Design and many more. | Through this program, one can aspire to build a career in related profiles like Recruitments, Talent Sourcing Management, Human Resources Management, Training Management, Learning & Development, Corporate Social Responsibility, Labour Management, etc. across various industries like Manufacturing, IT, Retail, FMCG and FMCD, NBFC and others.

    Brochure
    Offered by:  Welingkar
  9. Advanced Content Marketing Certification Training

    The Program focuses on Content Marketing that comprises scribing articles to build authority and generate inbound links. Moreover, it encompasses writing Social Media blog posts, LinkedIn articles and creating content for Facebook posts, online journals, magazines, and digital newspapers. The highlights of the course covers all the aspects of Content Marketing from recognizing avenues, planning & performing content marketing activities and ultimately measuring the results.

    402 Students
    Offered by:  Simplilearn
  10. Leadership and Innovation in the Era of Digital Transformation

    The world is going through an age of digital transformation. The impact of social media, mobility, Big Data and business analytics, Internet of Things, information security, and cloud computing is being felt as firms strive to meet the expectations of the new-age millennial customers through digital mastery. Digital change management needs new capabilities in leaders who have the vision to develop novel technological architectures, intra- and inter-firm collaboration networks, capabilities for rapid and frugal innovation, and agile governance. This program aims to inspire leaders of firms with the required organizational and technological know-how for creating a novel digital vision for their organization with measurable impact.

    Offered by:  IIM Calcutta
  11. Develop in-demand marketing skills

    Over the next decade, marketing jobs are projected to grow faster than the average for all occupations. In this era of digital disruption, companies are increasingly focused on digital marketing, creating heightened demand for a specialised skill set.The Marketing in a Digital World MicroMasters program equips learners with the key concepts and practical skills to build a career in marketing in the digital age. Throughout the program, learners will engage in problem solving and analytical thinking, gaining expertise in: Creating and sustaining a brand; Marketing through digital channels, such as social media; Consumption behaviour across buying contexts; Marketing metrics; Digital brand engagement; Digital brand reputation management.

    Online self studyIntermediate
    ₹ 51,013 Enquire Now

    Digital, Digital Marketing, Online marketing

    Offered by:  edX
  12. Omnichannel Strategy and Management

    Retail customers are omnichannel. They increasingly expect to interact with retailers in a seamless way, combining aspects of different channels at different stages of their purchase journey. They want to place an order online and pick it up an hour later on their way to work, or return at the store an order they had placed online. We have been studying for many years how traditional retailers can become omnichannel retailers. It is not an easy transition and requires a fundamental change in the retailer’s processes, systems and strategy. This transformation is not about small adjustments but a complete redesign of the retailer’s business model | In this course, part of the Retail Management Professional Certificate program, you will learn from retailers that are successfully navigating this transformation. You will explore how to attract omnichannel customers, what fulfillment options these customers expect, how retailers can leverage their online and brick and mortar presence, and what retailers need to support an omnichannel strategy. By the end of the course, you won’t be thinking about separated retail channels but one integrated retailer that is aligned to best serve today customer’s needs.

    Online self studyIntermediate
    ₹ 7,098 Enquire Now

    Retail management, Retail

    Offered by:  edX
  13. Introduction to Marketing by University of Pennsylvania

    Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies | Complete this course as part of Wharton's Business Foundations Specialization, and you'll have the opportunity to take the Capstone Project and prepare a strategic analysis and proposed solution to a real business challenge from Wharton-governed companies like Shazam and SnapDeal or to a challenge faced by your own company or organization. Wharton-trained staff will evaluate the top submissions, and leadership teams at Shazam and SnapDeal will review the highest scoring projects prepared for their companies.

    Online self studyIntermediate
    Enquire Now

    Leadership

    Offered by:  Coursera
  14. Marketing Analytics

    Companies large and small are inundated with data about consumer choices. But that wealth of information does not always translate into better decisions. Knowing how to interpret data is the challenge – and marketers in particular are increasingly expected to use analytics to inform and justify their decisions.In this course you will get the tools to measure the effectiveness of brand and customer assets, interpret regression analysis, calculate customer lifetime value, and design experiments as a way to evaluate and optimize marketing campaigns.

    Online self studyIntermediate
    Enquire Now

    Sales

    Offered by:  Future Learn
  15. Supply Chain Analytics

    Welcome to Supply Chain Analytics - the art and science of applying data analytics to assess and improve supply chain performance! | A supply chain is a complex system with conflicting objectives of cost efficiency and customer satisfaction. Supply chain management is becoming increasingly data driven. Through the real-life story and data of a major US telecommunication company, you will learn the analytics tools / skills to diagnose and optimize a supply chain.

    7 HoursOnline self studyIntermediate
    Enquire Now

    Supply chain management, Operations, Sales

    Brochure
    Offered by:  Coursera
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