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"customer engagement" courses, certification and training

  1. Customer Service Level 2

    While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

    125 hoursOnline self studyBeginner
    ₹ 31,486 Enquire Now

    Brochure
    Offered by:  Oxford Home Study Centre
  2. Customer Service Course Level 1

    In today’s business world, customer service is just as important as both product quality and value for money.  Contemporary consumers are no longer willing to deal with brands, businesses and organisations that do not deliver the elite service standards now seen as the norm. Poor customer service has the potential to inflict irreparable damage on the reputation of any brand or business. At the opposite end of the scale, superior customer service can be the most crucial element of all in building a hugely successful enterprise. 

    80 hoursOnline self studyBeginner
    ₹ 12,965 Enquire Now

    Brochure
    Offered by:  Oxford Home Study Centre
  3. Customer Services Level 1 Award

    A business can only ever be as strong as its customer service contingency.  In the absence of a solid customer service framework, all the low prices in the world mean nothing.  Now more than ever, consumers are basing their spending decisions almost exclusively on customer service standards.  From a business perspective, this provides the perfect opportunity to differentiate your organisation from its competitors.  Employers and decision-makers worldwide are always on the lookout for talented customer service agents to add to their ranks.  Study the fundamentals of customer service with Oxford Home Study Centre and the future really is yours for the taking!

    60 hoursOnline self studyBeginner
    ₹ 11,112 Enquire Now

    Offered by:  Oxford Home Study Centre
  4. Culture of Services: Paradox of Customer Relations

    Services are everywhere in our society. We cannot live without them. More than 70% of advanced economies fall under the category of the service sector. Other sectors, such as agriculture and manufacturing, also seek to incorporate service business. | What is service? While the existing discourse on services emphasizes customer satisfaction, hospitality, and clear design, this course offers a radically new perspective on services.

    Online self studyBeginner
    ₹ 3,459 Enquire Now

    Hospitality

    Offered by:  edX
  5. Customer Relationship Management by NPTEL

    Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technologies aimed at winning and retaining customers profitably. The objective of this business and management course is to equip you with a sound foundation of CRM concepts and best practices so you can implement CRM practices successfully for long-term profitability. In this course, you will learn how to shift from a short-term customer transaction-based mode of operation to a long-term relationship mode and understand the benefits of having strong customer relations.

    Online ClassroomIntermediate
    Enquire Now

    Offered by:  NPTEL
  6. Customer Relationship Management in Business Services

    Customer relationships are everything to a business. Happier customers means higher profits! Despite this, many businesses fail to create really excellent service processes that keep their customers completely satisfied throughout their customer experience. This course will put you ahead of your competitors by showing you how to design and develop effective service processes for your customers so you can gain excellent customer relationships.

    4 hoursOnline self studyIntermediate
    Enquire Now

    Offered by:  Alison
  7. Customer Relationship Management

    Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining customers profitably. The objective of this business and management course is to equip you with a sound foundation of CRM concepts and best practices so you can implement CRM practices successfully for long-term profitability | Businesses aim to win and keep customers. Their competitors also seek to do the same. Even the most successful firms, with excellent marketing programs for attracting customers, have trouble with customer retention | In this course, you will learn how to shift from a short-term customer transaction based mode of operation to a long-term relationship mode and understand the benefits of having strong customer relations.

    Online self studyIntermediate
    Enquire Now

    Offered by:  edX
  8. Manage Your Customer Relationships With CRM

    CRM (or customer relationship management) is much more than just another three-letter acronym. It’s the lifeblood of your business. It describes how you understand the way your customers do business with you – and sets out how you communicate with themthroughout the life of that business relationship.

    Online self studyIntermediate
    Enquire Now

    Offered by:  OpenClassrooms
  9. Do product research: analyze the competition and interview potential customers

    Product research is a fundamental part of product strategy. You will learn how to identify and find potential customers, how to interview them, and how to tell if they are dishonest. You will learn the psychology behind talking to customers, and you will conduct customer interviews in a way that strips out potential bias. This will yield results you can trust!

    Online self studyIntermediate
    Enquire Now

    Offered by:  OpenClassrooms
  10. Customer Analytics

    Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, and prescribe new ways to influence future purchasing decisions. In this course, four of Wharton’s top marketing professors will provide an overview of key areas of customer analytics: descriptive analytics, predictive analytics, prescriptive analytics, and their application to real-world business practices including Amazon, Google, and Starbucks to name a few. This course provides an overview of the field of analytics so that you can make informed business decisions. It is an introduction to the theory of customer analytics, and is not intended to prepare learners to perform customer analytics.

    Online self studyIntermediate
    Enquire Now

    Offered by:  Coursera
  11. Starting a Business 3: Customers and Competitors

    To run a successful business you need to understand who your customers are and more importantly, how you are going to reach them. Whether you have an idea for a future venture or you already have a side-line business whilst studying, this course will help you to recognise and understand your target market. It will give you the time to plan and help you to start documenting your thoughts in a structured business plan while allowing you to share your ideas with others.This course is the third in a series of six about ‘starting a business’.

    Online self studyIntermediate
    Enquire Now

    Offered by:  Future Learn
  12. Executive Program in Strategic Digital Marketing

    This program has been designed in collaboration with world renowned faculty and industry experts for professionalss who want to master digital marketing techniques. This program best fits your requirements if you are amongst one of the below profiles | MARKETING PROFESSIONALS who want to develop deep understanding of digital marketing, integrate traditional and digital media and get best results for their digital campaigns | SENIOR MANAGEMENT LEADERS who understand that digital marketing know-how would be critical in making strategies for businesses and companies to succeed | ENTREPRENEURS who plan to increase their customer outreach via digital medium in a cost-effective, time proven and scalable manner

    Brochure
    Offered by:  UpGrad
  13. Key Account Management

    Key Account Management (KAM) Programme provides frameworks to understand buyer-seller relationships and managing Key Account Management (KAM) in business markets. It will show how to adopt a practical approach to planning, analysing and implementing a closer relationship with your strategic accounts. At the end of the programme, you will have the tools to create a strategic key account plan for a specific customer.

    ClassroomIntermediate
    ₹ 100,300 Enquire Now

    Brochure
    Offered by:  IIM Calcutta
  14. 17 hoursBlended ClassroomIntermediate
    ₹ 45,000 Enquire Now

    Leadership

    Brochure
    Offered by:  AON Hewitt
  15. PG Diploma in Aviation, Hospitality, Travel & Customer Service

    A 3 month scientifically designed comprehensive course [4 hours a day, 5 days / 6 days a week, (300 hours)], prepares you for a career in Aviation, Hospitality, Travel & Customer Service | Frankfinn is known for its highest standards of Training. Master Trainers who are experienced experts in the respective fields shall be taking you through the Excellent Training to impart the skills in you which shall make you readily employable for the Aviation, Hospitality, Travel and Customer Service Industry

    ClassroomIntermediate
    Enquire Now

    Hospitality, Aviation

    Brochure
    Offered by:  FrankFinn
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