|Course or Certification Name||Category||Location||Mode of learning|
|Business Fundamentals: Customer Engagement||Customer Service Management||Online self study|
|Financial Technologies (FinTech) for Leadership in the Digital World||Financial modelling||Classroom|
|Digital Marketing Campaign Planning And Management Course||Campaign Management||Online self study|
|Advanced Social Media Certification Training||Social media marketing||Online self study|
|Managing Businesses in International Markets||International marketing||Classroom|
|Marketing Essentials||Marketing Planning||Online self study|
|Vskills Certified Customer Focus Management Professional||Customer Service Management||Online self study|
|Customer Service Fundamentals||Customer Service Management||Online self study|
|Customer Focus||Customer Service Management||Online self study|
|Customer Service Representative, Process||Customer Service Management||Online self study|
|Customer Service Strategy: Profiting through Value Creation, Customer Satisfaction, Loyalty, and Relationship||Strategic Management||Classroom|
|Customer Advocacy||Telesales||Online self study|
|Customer Service Course Level 1||Front Office||Online self study|
|Customer Services Level 1 Award||Front Office||Online self study|
|Customer Relationship Management by NPTEL||ERP||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
When did you last do business with someone you didn’t trust? Or who broke a promise? Building a relationship with your customer involves time, communication and commitment, but the benefits are a sure way to help your business succeed and grow. This online course introduces the principles of relationship marketing, revealing long-term relationships as the way to unlock value for marketers, customers and other stakeholders.Even if you have never considered marketing to be relevant to you personally, the ideas shared in this course will reveal how you can benefit from it – at work or elsewhere.
The financial world is going through an era of digital transformation. The impact of social media, mobility, Big Data and machine learning, Internet of Things, information security and blockchain, and artificial intelligence based robotics is being felt as firms strive to meet the expectations of the new-age millennial customers through digital mastery. Digital change management in the banking and financial services industry and capital markets needs new capabilities in leaders who have the vision to develop novel technological innovation for transforming the world of banking, trading, risk management, customer management and advisory, payments and fraud detection. This program aims to inspire leaders of firms with the required organizational and technological know- how for creating a novel digital vision for the financial organizations with measurable impact.
During this digital marketing course, online you’ll explore the practical elements of digital marketing, and how you can use them within your brand’s activity. You’ll learn to determine the right resources, budget plan and identify opportunities for optimisation – everything you need to know to make your next campaign a success.
This online certification program helps candidates working in the domains of public affairs, communications, branding, marketing and community engagement. The course aims at training candidates in the fast expanding area of social media. Candidates will gain knowledge on the most advanced techniques helping to increase skills in enticing traffic, promoting brand and protecting non-profit companies. SimpliLearn provides the content that is updated with the current industry standard.
This program is intended to serve an audience who is willing to learn the science of international marketing. We cover a broad range of topics essential for success in international markets. The program is diverse and experts from multiple areas and geographies join hands to give you a holistic perspective. We begin with selection of international markets (accessing opportunities and challenges in International Markets) and mode of entry decisions (Mergers and Acquistion vs. Alliances). This we call is the first step in the process of internationalization. Then, we focus on negotiations in international markets which is a critical second step. Finally, we delve into how to make data driven decision making in international markets.
Marketing is a form of communication between the customers and organisations with goal of selling, promoting or advertising. In this age of digital marketing has become a very competitive activity of any business and also an important one to understand the behaviour of the customers in the market. This Marketing Essentials course has been developed by expert professionals to impart the fundamental ideas and knowledge on the critical marketing skills. Providing career boost to professionals and fresh graduates, the course offers high quality modules on topics like customer engagement, engaging customer interests and brand promotion. In addition, it will help candidates to develop effective marketing strategy.
"""Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"
It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.
To strengthen and advance the industry of professional customer service, Customer Focus course is important to implementing a successful customer-focused service approach. The course discovers customer’s value and how to identify the needs and expectations. It also examines customer relationship management techniques to aid and manage customer expectations to maintain competitive advantage. This course will help individuals and companies with the professional growth, recognition and development to link professionals globally. It is basically designed for BPO executives to enrich your skills to open up conversation with the team members.
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
This programme describes the important tools in delighting the customers and developing their loyalty to your brand. It emphasizes on winning and retaining customers for life and performing better than your competitors. It also discusses various non-tradition tools (in the Indian environment) which the marketers in India have ignored so far in delivering higher customer satisfaction and increasing profits.
Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which BPO organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.
In today’s business world, customer service is just as important as both product quality and value for money. Contemporary consumers are no longer willing to deal with brands, businesses and organisations that do not deliver the elite service standards now seen as the norm. Poor customer service has the potential to inflict irreparable damage on the reputation of any brand or business. At the opposite end of the scale, superior customer service can be the most crucial element of all in building a hugely successful enterprise.
A business can only ever be as strong as its customer service contingency. In the absence of a solid customer service framework, all the low prices in the world mean nothing. Now more than ever, consumers are basing their spending decisions almost exclusively on customer service standards. From a business perspective, this provides the perfect opportunity to differentiate your organisation from its competitors. Employers and decision-makers worldwide are always on the lookout for talented customer service agents to add to their ranks. Study the fundamentals of customer service with Oxford Home Study Centre and the future really is yours for the taking!
Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technologies aimed at winning and retaining customers profitably. The objective of this business and management course is to equip you with a sound foundation of CRM concepts and best practices so you can implement CRM practices successfully for long-term profitability. In this course, you will learn how to shift from a short-term customer transaction-based mode of operation to a long-term relationship mode and understand the benefits of having strong customer relations.