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"customer" courses, certification and training

  1. Customer Service Strategy: Profiting through Value Creation, Customer Satisfaction, Loyalty, and Relationship

    This programme describes the important tools in delighting the customers and developing their loyalty to your brand. It emphasizes on winning and retaining customers for life and performing better than your competitors. It also discusses various non-tradition tools (in the Indian environment) which the marketers in India have ignored so far in delivering higher customer satisfaction and increasing profits.

    ClassroomIntermediate
    ₹ 76,700 Enquire Now

    Sales, Marketing

    Brochure
    Offered by:  IIM Calcutta
  2. Vskills Certified Customer Focus Management Professional

    """Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"

    10 HoursOnline self studyBeginner
    ₹ 4,129 Take this Course

    Sales, Marketing

    Offered by:  VSkills
  3. Business Fundamentals: Customer Engagement

    When did you last do business with someone you didn’t trust? Or who broke a promise? Building a relationship with your customer involves time, communication and commitment, but the benefits are a sure way to help your business succeed and grow. This online course introduces the principles of relationship marketing, revealing long-term relationships as the way to unlock value for marketers, customers and other stakeholders.Even if you have never considered marketing to be relevant to you personally, the ideas shared in this course will reveal how you can benefit from it – at work or elsewhere.

    Online self studyIntermediate
    Enquire Now

    Marketing, Digital, Digital Marketing

    Offered by:  Future Learn
  4. Customer Advocacy

    Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.

    3 HoursOnline self studyIntermediate
    $ 91 Take this Course

    Offered by:  Skillsoft
  5. Customer Service Fundamentals

    It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.

    6 HoursOnline self studyBeginner
    $ 218 Take this Course

    Offered by:  Skillsoft
  6. Customer Focus

    To strengthen and advance the industry of professional customer service, Customer Focus course is important to implementing a successful customer-focused service approach. The course discovers customer’s value and how to identify the needs and expectations. It also examines customer relationship management techniques to aid and manage customer expectations to maintain competitive advantage. This course will help individuals and companies with the professional growth, recognition and development to link professionals globally. It is basically designed to enrich your skills to open up conversation with the team members.

    3 HoursOnline self studyIntermediate
    $ 170 Take this Course

    Offered by:  Skillsoft
  7. Customer Service Representative, Process

    Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.

    11.5 HoursOnline self studyIntermediate
    $ 118 Take this Course

    , Telesales

    Offered by:  Skillsoft
  8. Starting a Business 3: Customers and Competitors

    To run a successful business you need to understand who your customers are and more importantly, how you are going to reach them. Whether you have an idea for a future venture or you already have a side-line business whilst studying, this course will help you to recognise and understand your target market. It will give you the time to plan and help you to start documenting your thoughts in a structured business plan while allowing you to share your ideas with others.This course is the third in a series of six about ‘starting a business’.

    Online self studyIntermediate
    Enquire Now

    Offered by:  Future Learn
  9. PG Diploma in Customer Relationship Management (PGDCRM)

    The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.

    Offered by:  Symbiosis Centre for Distance Learning
  10. Know Your Customer & Anti-Money Laundering

    "Any customer to a financial instution has to satisfy the KYC and AML policy of the bank, which is mandated by the Reserve Bank of India. | Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers’ true identity and the nature of financial transactions expected in dealing with their customer. | Anti-Money Laudering is an important banking procedure that enables banks to be alert for money laundering methodologies and to be able to track and monitor potential laundering accounts and relationships. | This combo pack contains e-learning courses on these topics which will introduce you to some basic information related to banks' policy and procedure regarding KYC and AML. The course follows moduler structure. Each Module describes to you the various aspects of KYC and AML in simple and clear terms."

    3000 Students
    2 HourOnline self studyBeginner
    $ 25 Take this Course

    Sales, Operations, Insurance

    Offered by:  Training Central
  11. Know Your Customer KYC

    Any customer to a financial instution has to satisfy the KYC policy of the bank, which is mandated by the Reserve Bank of India. Hence, this is potentially a key area for questions in interviews and discussions. Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers true identity and the nature of financial transactions expected in dealing with their customer. Know Your Customer (KYC) is the guiding principle behind Anti Money Laundering (AML) measures.This course will introduce you to some basic information related to the Know Your Customer procedure of banks. The course has 5 short modules. Each Module describes to you the various aspects of KYC in simple and clear terms.KYC is top in the mind of every banking and finance professional. Thus, if you wish to be employed in this industry, you need to be knowledeable of the KYC policies that the finance industry has to comply with. If you are working

    3000 Students
    1 HourOnline self studyIntermediate
    $ 10 Take this Course

    Offered by:  Training Central
  12. PG Diploma in Aviation, Hospitality, Travel & Customer Service

    A 3 month scientifically designed comprehensive course [4 hours a day, 5 days / 6 days a week, (300 hours)], prepares you for a career in Aviation, Hospitality, Travel & Customer Service | Frankfinn is known for its highest standards of Training. Master Trainers who are experienced experts in the respective fields shall be taking you through the Excellent Training to impart the skills in you which shall make you readily employable for the Aviation, Hospitality, Travel and Customer Service Industry

    ClassroomIntermediate
    Enquire Now

    Hospitality, Aviation

    Brochure
    Offered by:  FrankFinn
  13. Key Account Management

    Key Account Management (KAM) Programme provides frameworks to understand buyer-seller relationships and managing Key Account Management (KAM) in business markets. It will show how to adopt a practical approach to planning, analysing and implementing a closer relationship with your strategic accounts. At the end of the programme, you will have the tools to create a strategic key account plan for a specific customer.

    ClassroomIntermediate
    ₹ 100,300 Enquire Now

    Sales

    Brochure
    Offered by:  IIM Calcutta
  14. IT Service Expert Program

    IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.

    Offered by:  Simplilearn
  15. Master Selling - Techniques & skills

    The sales division is without any arguments one of the most important part of any organisation as it generates a lion’s share of revenue and also plays an important role in business development. The Sales Foundations course aims to provide the learners with the skills to master and mange the art of selling successfully. This course covers a lot of important aspects related to selling like understanding the consumers buying needs and behaviours, developing strong relationships with the customers, negotiating successfully with prospective buyers, and the able to attain and retain customers. Developed by experts in the industry, the course offers a course completion certificate.

    8 HoursOnline self studyIntermediate
    $ 384 Take this Course

    Sales,

    Offered by:  Skillsoft
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