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"customer" courses, certification and training

  1. Vskills Certified Customer Focus Management Professional

    """Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"

    10 HoursOnline self studyBeginner
    ₹ 4,129 Take this Course

    Sales, Marketing

    Course Selling Partner
  2. Customer Advocacy

    Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.

    3 HoursOnline self studyIntermediate
    $ 91 Take this Course

    Course Selling Partner
  3. Customer Service Fundamentals

    It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.

    6 HoursOnline self studyBeginner
    $ 218 Take this Course

    Course Selling Partner
  4. Customer Focus

    To strengthen and advance the industry of professional customer service, Customer Focus course is important to implementing a successful customer-focused service approach. The course discovers customer’s value and how to identify the needs and expectations. It also examines customer relationship management techniques to aid and manage customer expectations to maintain competitive advantage. This course will help individuals and companies with the professional growth, recognition and development to link professionals globally. It is basically designed to enrich your skills to open up conversation with the team members.

    3 HoursOnline self studyIntermediate
    $ 170 Take this Course

    Manage,

    Course Selling Partner
  5. Customer Service Representative, Process

    Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.

    11.5 HoursOnline self studyIntermediate
    $ 118 Take this Course

    , Telesales

    Course Selling Partner
  6. PG Diploma in Customer Relationship Management (PGDCRM)

    The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.

    Course Provider
  7. Know Your Customer & Anti-Money Laundering

    "Any customer to a financial instution has to satisfy the KYC and AML policy of the bank, which is mandated by the Reserve Bank of India. | Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers’ true identity and the nature of financial transactions expected in dealing with their customer. | Anti-Money Laudering is an important banking procedure that enables banks to be alert for money laundering methodologies and to be able to track and monitor potential laundering accounts and relationships. | This combo pack contains e-learning courses on these topics which will introduce you to some basic information related to banks' policy and procedure regarding KYC and AML. The course follows moduler structure. Each Module describes to you the various aspects of KYC and AML in simple and clear terms."

    3000 Students
    2 HourOnline self studyBeginner
    $ 25 Take this Course

    Sales, Operations, Insurance

    Course Selling Partner
  8. Know Your Customer KYC

    Any customer to a financial instution has to satisfy the KYC policy of the bank, which is mandated by the Reserve Bank of India. Hence, this is potentially a key area for questions in interviews and discussions. Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers true identity and the nature of financial transactions expected in dealing with their customer. Know Your Customer (KYC) is the guiding principle behind Anti Money Laundering (AML) measures.This course will introduce you to some basic information related to the Know Your Customer procedure of banks. The course has 5 short modules. Each Module describes to you the various aspects of KYC in simple and clear terms.KYC is top in the mind of every banking and finance professional. Thus, if you wish to be employed in this industry, you need to be knowledeable of the KYC policies that the finance industry has to comply with. If you are working

    3000 Students
    1 HourOnline self studyIntermediate
    $ 10 Take this Course

    Course Selling Partner
  9. PG Diploma in Aviation, Hospitality, Travel & Customer Service

    A 3 month scientifically designed comprehensive course [4 hours a day, 5 days / 6 days a week, (300 hours)], prepares you for a career in Aviation, Hospitality, Travel & Customer Service | Frankfinn is known for its highest standards of Training. Master Trainers who are experienced experts in the respective fields shall be taking you through the Excellent Training to impart the skills in you which shall make you readily employable for the Aviation, Hospitality, Travel and Customer Service Industry

    ClassroomIntermediate
    Enquire Now

    Hospitality, Aviation

    Brochure Course Provider
  10. Certified Data Scientist Expert

    The Certified Data Science Expert Program has been designed keeping in mind the requirements of the new wave of demand for strong analytics professionals. It equips you with all the conceptual and technical skills required for the ultimate position in the analytics industry. The program provides access to high quality e Learning content, simulation exams, a community moderated by experts, and other resources that ensure you follow the optimal path to your dream role of Data Scientist.

    Course Selling Partner
  11. IT Service Expert Program

    IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.

  12. Master Selling - Techniques & skills

    The sales division is without any arguments one of the most important part of any organisation as it generates a lion’s share of revenue and also plays an important role in business development. The Sales Foundations course aims to provide the learners with the skills to master and mange the art of selling successfully. This course covers a lot of important aspects related to selling like understanding the consumers buying needs and behaviours, developing strong relationships with the customers, negotiating successfully with prospective buyers, and the able to attain and retain customers. Developed by experts in the industry, the course offers a course completion certificate.

    8 HoursOnline self studyIntermediate
    $ 384 Take this Course

    Sales,

    Course Selling Partner
  13. Essential Selling Skills

    Sales is an important activity or division for any organisation which wants to increase its profits. The ability to persuade any consumer without being intrusive is an art that every professional in sales dreams of. This Essential Selling Skills offers high quality learning modules that have been specifically created to boost the career of professionals in the sales industry. There are various topics covered by this course related to the art of selling like effective cold sales, qualify prospects, persuade professionally new contacts, understanding prospect’s requirements, challenges faced by customers, effective question techniques and listening abilities. The course is aligned with the aim of providing candidates with the skills to overcome common objections and securing the sale.

    6 HoursOnline self studyIntermediate
    $ 369 Take this Course

    Sales,

    Course Selling Partner
  14. Certified Strategic Sales Professional

    This certification is developed to proactively promote world class management practices. Since scores of sales experts are well-versed in selling stand-alone products and services, some are expert at solution based sales. This course relies on a creative learning curriculum combining skill building courses led by industry experts. You will have to understand the target’s businesses to diagnose main operational and business challenges delaying the customer’s success. When the problem is resolved, you develop an idea based on the products and services that will aid conquer customer’s challenge. This course is for professionals who want to create territory plans for better prospecting

    240 Students
    3 HoursOnline self studyIntermediate
    $ 266 Take this Course

    Sales, , Marketing

    Course Selling Partner
  15. Certified Senior Quality Expert Course

    Quality Expert professionals are responsible for evaluating and controlling the quality of the processes associated with any products or services. This Certified Quality Expert course is a combo of Six Sigma Master Black Belt certification, Six Sigma Black Belt certification and Six Sigma Green Belt certification trainings | It will help the candidates to have the requisite skills and knowledge to perform the activities associated with a senior quality expert | The first part, Six Sigma Green Belt course, will help learners to gain the understanding of the methodology, techniques and tools related to it | The second part, Six Sigma Black Belt course, will impart advanced Six Sigma skills to the candidates | The third part, Six Sigma Master Black Belt course, helps candidates to develop exceptional skills and expertise in the industry, with greater appreciation and understanding of DMAIC | With best-in-the-industry online content, this course has been designed by experts to help candidates be job ready

    Course Selling Partner
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