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"customer" courses, certification and training

  1. PG Diploma in Customer Relationship Management (PGDCRM)

    The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.

    Offered by:  Symbiosis Centre for Distance Learning
  2. Know Your Customer & Anti-Money Laundering

    "Any customer to a financial instution has to satisfy the KYC and AML policy of the bank, which is mandated by the Reserve Bank of India. | Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers’ true identity and the nature of financial transactions expected in dealing with their customer. | Anti-Money Laudering is an important banking procedure that enables banks to be alert for money laundering methodologies and to be able to track and monitor potential laundering accounts and relationships. | This combo pack contains e-learning courses on these topics which will introduce you to some basic information related to banks' policy and procedure regarding KYC and AML. The course follows moduler structure. Each Module describes to you the various aspects of KYC and AML in simple and clear terms."

    3000 Students
    2 HourOnline self studyBeginner
    $ 25 Take this Course

    Sales, Operations, Insurance

    Offered by:  Training Central
  3. Know Your Customer KYC

    Any customer to a financial instution has to satisfy the KYC policy of the bank, which is mandated by the Reserve Bank of India. Hence, this is potentially a key area for questions in interviews and discussions. Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers true identity and the nature of financial transactions expected in dealing with their customer. Know Your Customer (KYC) is the guiding principle behind Anti Money Laundering (AML) measures.This course will introduce you to some basic information related to the Know Your Customer procedure of banks. The course has 5 short modules. Each Module describes to you the various aspects of KYC in simple and clear terms.KYC is top in the mind of every banking and finance professional. Thus, if you wish to be employed in this industry, you need to be knowledeable of the KYC policies that the finance industry has to comply with. If you are working

    3000 Students
    1 HourOnline self studyIntermediate
    $ 10 Take this Course

    Offered by:  Training Central
  4. Advanced Customer Analytics

    The objective of our program is to provide hands on experience in customer and marketing analytics. The program takes a step by step approach to develop a holistic approach to elucidate the core concepts used in this emerging domain, and train managers to apply some of the advanced modelling techniques appropriate for the decision context. We start with a basic module on marketing analytics and move towards developing more advanced models of customer profitability. Thus, this course will provide managers the skill sets necessary for making a difference in the real world.

    ClassroomIntermediate
    ₹ 98,766 Enquire Now

    Offered by:  IIM Ahmedabad
  5. PG Diploma in Aviation, Hospitality, Travel & Customer Service

    A 3 month scientifically designed comprehensive course [4 hours a day, 5 days / 6 days a week, (300 hours)], prepares you for a career in Aviation, Hospitality, Travel & Customer Service | Frankfinn is known for its highest standards of Training. Master Trainers who are experienced experts in the respective fields shall be taking you through the Excellent Training to impart the skills in you which shall make you readily employable for the Aviation, Hospitality, Travel and Customer Service Industry

    ClassroomIntermediate
    Enquire Now

    Hospitality, Aviation

    Brochure
    Offered by:  FrankFinn
  6. IIM Kashipur Executive Certificate program in Digital Finance

    Emerging digital technologies are redefining finance by expanding customers’ access and the reach of providers, lowering the cost of providing financial services and enabling new business models based on expanded services to customers and potential new revenue streams to providers. Digital finance is fundamentally about saving, depositing and transferring money, accessing credit and insurance, and performing transactions via digital channels—online banking, mobile phones, cards, computers, tablets, and so on. (US Agency for International Development (USAID). Against this backdrop, this program covers the entire spectrum of digital finance i.e. business model, product design, strategic risk planning, regulations, policy, technology and fraud management pertaining and relevant to digital finance.

    Brochure
    Offered by:  Talentedge
  7. Key Account Management

    Key Account Management (KAM) Programme provides frameworks to understand buyer-seller relationships and managing Key Account Management (KAM) in business markets. It will show how to adopt a practical approach to planning, analysing and implementing a closer relationship with your strategic accounts. At the end of the programme, you will have the tools to create a strategic key account plan for a specific customer.

    ClassroomIntermediate
    ₹ 100,300 Enquire Now

    Sales

    Brochure
    Offered by:  IIM Calcutta
  8. 1 hourOffline self studyIntermediate
    ₹ 7,097 Enquire Now

    Offered by:  SHRM
  9. 1 hourOffline self studyIntermediate
    ₹ 6,380 Enquire Now

    Offered by:  SHRM
  10. Customer Segmentation and Prospecting

    In this course we set the foundation for the Art of Sales Specialization and offer a new mindset for becoming a high-performer in sales. We will discuss the Knowledge, Skill and Discipline that you need to stand out in your industry, and create a goal for you to reach by the end of the specialization. Finally, you will learn how to talk about yourself and your business. You will build your personal Sales Trailer and learn how to get into and out of sales conversations quickly and effectively.

    9 hrsOnline self studyBeginner
    Enquire Now

    Sales,

    Offered by:  Coursera
  11. Nurture Leads and Customers With HubSpot

    Completing this course will help you better understand lead nurturing and the following HubSpot tools: segmentation, email, and workflows. Plus, you'll learn how to create a contact management and segmentation strategy for your business.

    2 HoursOnline self studyBeginner
    Enquire Now

    Offered by:  Hubspot Academy
  12. NMIMS - PG Diploma in Marketing Management

    One of the biggest challenges being faced by marketing managers around the globe today, is establishing a marketing plan that is cost conservative and also delivers optimum results. This is where the Postgraduate Diploma Program in Marketing Management gives your career an edge | One of our most sought after distance learning PG programs, this two year program delivers a sound understanding of the principles of marketing ready to be practically applied in the corporate world. The progressive curriculum, constantly updated to keep in tandem with today’s times, explores contemporary marketing techniques and offers an understanding of marketing at a domestic and global level | Over a period of two years of distance learning with lectures on the weekends, young professionals like you will explore the exciting field of marketing and its related fields of advertising, public relations, media management and the most critical vertical of them all – sales | This Post Graduate Diploma program will help you master the art and science of identifying the target market and crafting communication that talks to them in their language

    Brochure
    Offered by:  NMIMS
  13. IT Service Expert Program

    IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.

    Offered by:  Simplilearn
  14. Master Selling - Techniques & skills

    The sales division is without any arguments one of the most important part of any organisation as it generates a lion’s share of revenue and also plays an important role in business development. The Sales Foundations course aims to provide the learners with the skills to master and mange the art of selling successfully. This course covers a lot of important aspects related to selling like understanding the consumers buying needs and behaviours, developing strong relationships with the customers, negotiating successfully with prospective buyers, and the able to attain and retain customers. Developed by experts in the industry, the course offers a course completion certificate.

    8 HoursOnline self studyIntermediate
    $ 384 Take this Course

    Sales,

    Offered by:  Skillsoft
  15. Essential Selling Skills

    Sales is an important activity or division for any organisation which wants to increase its profits. The ability to persuade any consumer without being intrusive is an art that every professional in sales dreams of. This Essential Selling Skills offers high quality learning modules that have been specifically created to boost the career of professionals in the sales industry. There are various topics covered by this course related to the art of selling like effective cold sales, qualify prospects, persuade professionally new contacts, understanding prospect’s requirements, challenges faced by customers, effective question techniques and listening abilities. The course is aligned with the aim of providing candidates with the skills to overcome common objections and securing the sale.

    6 HoursOnline self studyIntermediate
    $ 369 Take this Course

    Sales,

    Offered by:  Skillsoft
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