|Course or Certification Name||Category||Location||Mode of learning|
|MASTER OF BUSINESS ADMINISTRATION - EXECUTIVE HEALTH CARE ADMINISTRATION||Executive MBA||Online Classroom|
|Executive Program in Strategic Digital Marketing||Online Classroom|
|Vskills Certified Telesales Executive Government Certification||Telesales||Offline self study|
|IIM Lucknow Executive Management Program in Sales & Marketing, Batch - 06||Marketing Planning||Classroom|
|Customer Focus||Customer Service Management||24/7 Anywhere||Online self study|
|Customer Service Representative, Process||Customer Service Management||24/7 Anywhere||Online self study|
|Vskills Certified Customer Focus Management Professional||Customer Service Management||24/7 Anywhere||Online self study|
|EXECUTIVE POST Graduate PROGRAM IN MANAGEMENT||Executive MBA||Classroom|
|Customer Advocacy||Telesales||24/7 Anywhere||Online self study|
|Executive Post graduate Certificate in Marketing Management||Executive MBA||Classroom|
|Customer Service Fundamentals||Customer Service Management||24/7 Anywhere||Online self study|
|Vskills Certified Front Office Executive Government Certification||Front Office||Offline self study|
|PG Diploma in Customer Relationship Management (PGDCRM)||Distance MBA||Classroom|
|Know Your Customer & Anti-Money Laundering||Underwriting & Claims Management||24/7 Anywhere||Online self study|
|Know Your Customer KYC||Underwriting & Claims Management||24/7 Anywhere||Online self study|
"Master of Business Administration (MBA) - Executive (Health Care Administration) by Faculty of Management Studies (FMS) is a 2 year evening programme, which covers 1120 contact hours and is spanned over 4 semesters. The course constitutes of 15 elective courses. Apart from elective courses, 5 courses on contemporary issues may be announced by faculty members as elective courses, before the commencement of the academic session. The elective courses of the curriculum include- After the completion of elective courses, the participants will receive an input of 40 (class) contact hours in each paper and will have to take up practical assignments and group work in every paper, under the supervision of faculty members. Guest lectures, workshops, seminars, and specific modules are offered by experts from academia and industry. Programme Deliverables • Learn the modern concepts of hospital planning • Learn about internal organization and functioning of a hospital, and implement it in the real-world • Channelize medical staff and systems to ensure high quality services • Better disaster, emergency, and crisis management plans • Learn about national health policy, health administration, ethical approach to health care, and health laws "
This program has been designed in collaboration with world renowned faculty and industry experts for professionalss who want to master digital marketing techniques. This program best fits your requirements if you are amongst one of the below profiles | MARKETING PROFESSIONALS who want to develop deep understanding of digital marketing, integrate traditional and digital media and get best results for their digital campaigns | SENIOR MANAGEMENT LEADERS who understand that digital marketing know-how would be critical in making strategies for businesses and companies to succeed | ENTREPRENEURS who plan to increase their customer outreach via digital medium in a cost-effective, time proven and scalable manner
A Telesales Executive’s primary job is selling of goods or services over the telephone. Telesales have a well-define career growth and if you have the right skills you can grow a lot. This certification course is designed with the aim to providing the requisite skills a candidate must possess to be able to convince people over the phone to sell. Vskills Certified Telesales Executive course is government-certified and assists candidates in enhancing their sales skills and other skills that they can use in their professional day-to-day life.
This program is designed to build understanding about consumer insights in Indian context. Focus on recruiting, managing and leading sales teams. Focus on selection, evaluation and management of conflicts in distribution channels. | Highlight contemporary issues in marketing like retail management, digital marketing, CRM, and services marketing
To strengthen and advance the industry of professional customer service, Customer Focus course is important to implementing a successful customer-focused service approach. The course discovers customer’s value and how to identify the needs and expectations. It also examines customer relationship management techniques to aid and manage customer expectations to maintain competitive advantage. This course will help individuals and companies with the professional growth, recognition and development to link professionals globally. It is basically designed to enrich your skills to open up conversation with the team members.
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
"""Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"
In collaboration with Institute of Product Leadership (IPL), IMT Hyderabad offers a 1-year Executive Post graduate Program in Management (EPGPM). It is a campus based program designed to address real-world challenges and offer a hands-on experiential learning in Product Management, Product Marketing, Product Owner, User Experience Design (UX) and Data Analytics. | The programme focuses majorly on product development, technology management, leadership and general management concepts | Programme Deliverables | Develop your analytical and decision-making skills | Build global perspectives about product development | Enhance your leadership skills | Gain a better understanding of product development
Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.
Executive Post graduate Certificate in Marketing Management (EPGCMM) is a management programme by Indian Institute of Management Kozhikode. It’s a 1-year programme aiming at providing specialized learning in the specific business functions of marketing. The course is delivered through technology enabled interactive learning platform and the participants will learn basic, advanced and integrative courses in Marketing Management. | The course covers 225 hours of learning, which includes 189 hours of Interactive Learning (IL) and 36 hours of classroom learning within IIM-K campus. | Programme Deliverables | Enhance your marketing competencies for effective and creative interventions | Learn both classical and contemporary marketing decision frameworks | Better analytical and decision making skills
It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.
Front Office Executives have a lot of responsibilities like handling visitors, managing the reception area, responding to visitor queries, handling the front desk and scheduling appointments. Vskills Certified Front Office course comprises of extensive learning modules that offers the best hands-on training to the candidates so that they can take the role and responsibilities of a front desk executive right after its completion. Awarding a government certification, the course evaluates the candidates on their proficiency in English communication skills (oral and non-verbal), and requisite professional efficiency as per industry requirements.
The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.
"Any customer to a financial instution has to satisfy the KYC and AML policy of the bank, which is mandated by the Reserve Bank of India. | Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers’ true identity and the nature of financial transactions expected in dealing with their customer. | Anti-Money Laudering is an important banking procedure that enables banks to be alert for money laundering methodologies and to be able to track and monitor potential laundering accounts and relationships. | This combo pack contains e-learning courses on these topics which will introduce you to some basic information related to banks' policy and procedure regarding KYC and AML. The course follows moduler structure. Each Module describes to you the various aspects of KYC and AML in simple and clear terms."
Any customer to a financial instution has to satisfy the KYC policy of the bank, which is mandated by the Reserve Bank of India. Hence, this is potentially a key area for questions in interviews and discussions. Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers true identity and the nature of financial transactions expected in dealing with their customer. Know Your Customer (KYC) is the guiding principle behind Anti Money Laundering (AML) measures.This course will introduce you to some basic information related to the Know Your Customer procedure of banks. The course has 5 short modules. Each Module describes to you the various aspects of KYC in simple and clear terms.KYC is top in the mind of every banking and finance professional. Thus, if you wish to be employed in this industry, you need to be knowledeable of the KYC policies that the finance industry has to comply with. If you are working