|Course or Certification Name||Category||Location||Mode of learning|
|MASTER OF BUSINESS ADMINISTRATION - EXECUTIVE HEALTH CARE ADMINISTRATION||Executive MBA||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
|Executive Program in Strategic Digital Marketing||Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam||Online Classroom|
|Customer Service Strategy: Profiting through Value Creation, Customer Satisfaction, Loyalty, and Relationship||Strategic Management||Classroom|
|Vskills Certified Telesales Executive Government Certification||Telesales||Offline self study|
|IIM Lucknow Executive Management Program in Sales & Marketing, Batch - 06||Marketing Planning||Classroom|
|Customer Focus||Customer Service Management||Online self study|
|Customer Service Representative, Process||Customer Service Management||Online self study|
|Vskills Certified Customer Focus Management Professional||Customer Service Management||Online self study|
|Business Fundamentals: Customer Engagement||Customer Service Management||Online self study|
|EXECUTIVE POST Graduate PROGRAM IN MANAGEMENT||Executive MBA||Classroom|
|Customer Advocacy||Telesales||Online self study|
|Executive Post graduate Certificate in Marketing Management||Executive MBA||Classroom|
|Customer Service Fundamentals||Customer Service Management||Online self study|
|Vskills Certified Front Office Executive Government Certification||Front Office||Offline self study|
|Starting a Business 3: Customers and Competitors||Strategic Management||Online self study|
"Master of Business Administration (MBA) - Executive (Health Care Administration) by Faculty of Management Studies (FMS) is a 2 year evening programme, which covers 1120 contact hours and is spanned over 4 semesters. The course constitutes of 15 elective courses. Apart from elective courses, 5 courses on contemporary issues may be announced by faculty members as elective courses, before the commencement of the academic session. The elective courses of the curriculum include- After the completion of elective courses, the participants will receive an input of 40 (class) contact hours in each paper and will have to take up practical assignments and group work in every paper, under the supervision of faculty members. Guest lectures, workshops, seminars, and specific modules are offered by experts from academia and industry. Programme Deliverables • Learn the modern concepts of hospital planning • Learn about internal organization and functioning of a hospital, and implement it in the real-world • Channelize medical staff and systems to ensure high quality services • Better disaster, emergency, and crisis management plans • Learn about national health policy, health administration, ethical approach to health care, and health laws "
This program has been designed in collaboration with world renowned faculty and industry experts for professionalss who want to master digital marketing techniques. This program best fits your requirements if you are amongst one of the below profiles | MARKETING PROFESSIONALS who want to develop deep understanding of digital marketing, integrate traditional and digital media and get best results for their digital campaigns | SENIOR MANAGEMENT LEADERS who understand that digital marketing know-how would be critical in making strategies for businesses and companies to succeed | ENTREPRENEURS who plan to increase their customer outreach via digital medium in a cost-effective, time proven and scalable manner
This programme describes the important tools in delighting the customers and developing their loyalty to your brand. It emphasizes on winning and retaining customers for life and performing better than your competitors. It also discusses various non-tradition tools (in the Indian environment) which the marketers in India have ignored so far in delivering higher customer satisfaction and increasing profits.
A Telesales Executive’s primary job is selling of goods or services over the telephone. Telesales have a well-define career growth and if you have the right skills you can grow a lot. This certification course is designed with the aim to providing the requisite skills a candidate must possess to be able to convince people over the phone to sell. Vskills Certified Telesales Executive course is government-certified and assists candidates in enhancing their sales skills and other skills that they can use in their professional day-to-day life.
This program is designed to build understanding about consumer insights in Indian context. Focus on recruiting, managing and leading sales teams. Focus on selection, evaluation and management of conflicts in distribution channels. | Highlight contemporary issues in marketing like retail management, digital marketing, CRM, and services marketing
To strengthen and advance the industry of professional customer service, Customer Focus course is important to implementing a successful customer-focused service approach. The course discovers customer’s value and how to identify the needs and expectations. It also examines customer relationship management techniques to aid and manage customer expectations to maintain competitive advantage. This course will help individuals and companies with the professional growth, recognition and development to link professionals globally. It is basically designed to enrich your skills to open up conversation with the team members.
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
"""Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"
When did you last do business with someone you didn’t trust? Or who broke a promise? Building a relationship with your customer involves time, communication and commitment, but the benefits are a sure way to help your business succeed and grow. This online course introduces the principles of relationship marketing, revealing long-term relationships as the way to unlock value for marketers, customers and other stakeholders.Even if you have never considered marketing to be relevant to you personally, the ideas shared in this course will reveal how you can benefit from it – at work or elsewhere.
In collaboration with Institute of Product Leadership (IPL), IMT Hyderabad offers a 1-year Executive Post graduate Program in Management (EPGPM). It is a campus based program designed to address real-world challenges and offer a hands-on experiential learning in Product Management, Product Marketing, Product Owner, User Experience Design (UX) and Data Analytics. | The programme focuses majorly on product development, technology management, leadership and general management concepts | Programme Deliverables | Develop your analytical and decision-making skills | Build global perspectives about product development | Enhance your leadership skills | Gain a better understanding of product development
Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.
Executive Post graduate Certificate in Marketing Management (EPGCMM) is a management programme by Indian Institute of Management Kozhikode. It’s a 1-year programme aiming at providing specialized learning in the specific business functions of marketing. The course is delivered through technology enabled interactive learning platform and the participants will learn basic, advanced and integrative courses in Marketing Management. | The course covers 225 hours of learning, which includes 189 hours of Interactive Learning (IL) and 36 hours of classroom learning within IIM-K campus. | Programme Deliverables | Enhance your marketing competencies for effective and creative interventions | Learn both classical and contemporary marketing decision frameworks | Better analytical and decision making skills
It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.
Front Office Executives have a lot of responsibilities like handling visitors, managing the reception area, responding to visitor queries, handling the front desk and scheduling appointments. Vskills Certified Front Office course comprises of extensive learning modules that offers the best hands-on training to the candidates so that they can take the role and responsibilities of a front desk executive right after its completion. Awarding a government certification, the course evaluates the candidates on their proficiency in English communication skills (oral and non-verbal), and requisite professional efficiency as per industry requirements.
To run a successful business you need to understand who your customers are and more importantly, how you are going to reach them. Whether you have an idea for a future venture or you already have a side-line business whilst studying, this course will help you to recognise and understand your target market. It will give you the time to plan and help you to start documenting your thoughts in a structured business plan while allowing you to share your ideas with others.This course is the third in a series of six about ‘starting a business’.