| Course or Certification Name | Category | Location | Mode of learning |
|---|---|---|---|
| Vskills Certified Customer Focus Management Professional | Customer Service Management | 24/7 Anywhere | Online self study |
| Customer Advocacy | Telesales | 24/7 Anywhere | Online self study |
| Customer Service Fundamentals | Customer Service Management | 24/7 Anywhere | Online self study |
| Customer Focus | Customer Service Management | 24/7 Anywhere | Online self study |
| Customer Service Representative, Process | Customer Service Management | 24/7 Anywhere | Online self study |
| PG Diploma in Customer Relationship Management (PGDCRM) | Distance MBA | Classroom | |
| Know Your Customer & Anti-Money Laundering | Underwriting & Claims Management | 24/7 Anywhere | Online self study |
| Know Your Customer KYC | Underwriting & Claims Management | 24/7 Anywhere | Online self study |
| MASTER OF BUSINESS ADMINISTRATION - EXECUTIVE HEALTH CARE ADMINISTRATION | Executive MBA | Online Classroom | |
| Advanced Conversion Optimization Certification Training | PPC & SEM | 24/7 Anywhere | Online self study |
| PG Diploma in Aviation, Hospitality, Travel & Customer Service | Aviation | Classroom | |
| Advanced Web Analytics Certification Training | Web Analytics | 24/7 Anywhere | Online self study |
| Certified Data Scientist Expert | Data Science | 24/7 Anywhere | Online self study |
| IT Service Expert Program | ITSM | 24/7 Anywhere | Online self study |
| Master Selling - Techniques & skills | Sales Management | 24/7 Anywhere | Online self study |
"""Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"
Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.
It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.
To strengthen and advance the industry of professional customer service, Customer Focus course is important to implementing a successful customer-focused service approach. The course discovers customer’s value and how to identify the needs and expectations. It also examines customer relationship management techniques to aid and manage customer expectations to maintain competitive advantage. This course will help individuals and companies with the professional growth, recognition and development to link professionals globally. It is basically designed to enrich your skills to open up conversation with the team members.
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
The Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.
Leadership, Services Marketing, Sales, Marketing, Marketing Research
"Any customer to a financial instution has to satisfy the KYC and AML policy of the bank, which is mandated by the Reserve Bank of India. | Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers’ true identity and the nature of financial transactions expected in dealing with their customer. | Anti-Money Laudering is an important banking procedure that enables banks to be alert for money laundering methodologies and to be able to track and monitor potential laundering accounts and relationships. | This combo pack contains e-learning courses on these topics which will introduce you to some basic information related to banks' policy and procedure regarding KYC and AML. The course follows moduler structure. Each Module describes to you the various aspects of KYC and AML in simple and clear terms."
Any customer to a financial instution has to satisfy the KYC policy of the bank, which is mandated by the Reserve Bank of India. Hence, this is potentially a key area for questions in interviews and discussions. Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers true identity and the nature of financial transactions expected in dealing with their customer. Know Your Customer (KYC) is the guiding principle behind Anti Money Laundering (AML) measures.This course will introduce you to some basic information related to the Know Your Customer procedure of banks. The course has 5 short modules. Each Module describes to you the various aspects of KYC in simple and clear terms.KYC is top in the mind of every banking and finance professional. Thus, if you wish to be employed in this industry, you need to be knowledeable of the KYC policies that the finance industry has to comply with. If you are working
"Master of Business Administration (MBA) - Executive (Health Care Administration) by Faculty of Management Studies (FMS) is a 2 year evening programme, which covers 1120 contact hours and is spanned over 4 semesters. The course constitutes of 15 elective courses. Apart from elective courses, 5 courses on contemporary issues may be announced by faculty members as elective courses, before the commencement of the academic session. The elective courses of the curriculum include- After the completion of elective courses, the participants will receive an input of 40 (class) contact hours in each paper and will have to take up practical assignments and group work in every paper, under the supervision of faculty members. Guest lectures, workshops, seminars, and specific modules are offered by experts from academia and industry. Programme Deliverables • Learn the modern concepts of hospital planning • Learn about internal organization and functioning of a hospital, and implement it in the real-world • Channelize medical staff and systems to ensure high quality services • Better disaster, emergency, and crisis management plans • Learn about national health policy, health administration, ethical approach to health care, and health laws "
MBA, Administration, Entrepreneurship, Total Quality Management, Operations
An effective framework that aids get traffic to site and converts visitors into potential customers, Conversion optimization certification explains you how to build a repeatable framework that boosts conversion rates on microsites and landing pages. As the competition is growing, the organizations are looking for the skilled candidates to increase user experience. The course focuses on on-going improvement, copy texts, images, testing and tracking. Gain expertise on a variety of conversion optimization trends and get familiar with a site’s traffic flow to plan suitable campaigns that attract the attention of the customers.
Big Data, Email marketing, Web Analytics, Advertising, Total Quality Management, Sales, Marketing
A 3 month scientifically designed comprehensive course [4 hours a day, 5 days / 6 days a week, (300 hours)], prepares you for a career in Aviation, Hospitality, Travel & Customer Service | Frankfinn is known for its highest standards of Training. Master Trainers who are experienced experts in the respective fields shall be taking you through the Excellent Training to impart the skills in you which shall make you readily employable for the Aviation, Hospitality, Travel and Customer Service Industry
Outlined with keeping specifically MBA BBA students who have commenced their career and entry level professional with a minimum to moderate level of experience in digital analyst space and web analytics data or web analytics tools.
Digital, Web Analytics, MBA, Email marketing, Data Analysis, Marketing, Digital Marketing
The Certified Data Science Expert Program has been designed keeping in mind the requirements of the new wave of demand for strong analytics professionals. It equips you with all the conceptual and technical skills required for the ultimate position in the analytics industry. The program provides access to high quality e Learning content, simulation exams, a community moderated by experts, and other resources that ensure you follow the optimal path to your dream role of Data Scientist.
Data Science, Data Scientist, Retail, Insurance, Marketing, Business Analytics, Data Analysis
IT Service Expert Program is a certification course that would help you understand ITIL and how you can build specialized organisational capabilities to give superior services and deliver value to your customers. The Walt Disney Company, US Federal Government, IBM, WalMart and several other big businesses use ITIL. Understand how they have made the best use of ITIL and implement the principles to grow your organisation and yourself.
ITIL, project management, Information Security, Operations management, ITSM, Corporate Governance
The sales division is without any arguments one of the most important part of any organisation as it generates a lion’s share of revenue and also plays an important role in business development. The Sales Foundations course aims to provide the learners with the skills to master and mange the art of selling successfully. This course covers a lot of important aspects related to selling like understanding the consumers buying needs and behaviours, developing strong relationships with the customers, negotiating successfully with prospective buyers, and the able to attain and retain customers. Developed by experts in the industry, the course offers a course completion certificate.