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"customer agent" courses, certification and training

  1. Know Your Customer & Anti-Money Laundering

    "Any customer to a financial instution has to satisfy the KYC and AML policy of the bank, which is mandated by the Reserve Bank of India. | Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers’ true identity and the nature of financial transactions expected in dealing with their customer. | Anti-Money Laudering is an important banking procedure that enables banks to be alert for money laundering methodologies and to be able to track and monitor potential laundering accounts and relationships. | This combo pack contains e-learning courses on these topics which will introduce you to some basic information related to banks' policy and procedure regarding KYC and AML. The course follows moduler structure. Each Module describes to you the various aspects of KYC and AML in simple and clear terms."

    3000 Students
    2 HourOnline self studyBeginner
    $ 25 Take this Course

    Sales, Operations, Insurance

    Offered by:  Training Central
  2. Know Your Customer KYC

    Any customer to a financial instution has to satisfy the KYC policy of the bank, which is mandated by the Reserve Bank of India. Hence, this is potentially a key area for questions in interviews and discussions. Know Your Customer (KYC) is an important banking procedure that enables banks to understand their customers better by verifying their customers true identity and the nature of financial transactions expected in dealing with their customer. Know Your Customer (KYC) is the guiding principle behind Anti Money Laundering (AML) measures.This course will introduce you to some basic information related to the Know Your Customer procedure of banks. The course has 5 short modules. Each Module describes to you the various aspects of KYC in simple and clear terms.KYC is top in the mind of every banking and finance professional. Thus, if you wish to be employed in this industry, you need to be knowledeable of the KYC policies that the finance industry has to comply with. If you are working

    3000 Students
    1 HourOnline self studyIntermediate
    $ 10 Take this Course

    Offered by:  Training Central
  3. Customer Service Strategy: Profiting through Value Creation, Customer Satisfaction, Loyalty, and Relationship

    This programme describes the important tools in delighting the customers and developing their loyalty to your brand. It emphasizes on winning and retaining customers for life and performing better than your competitors. It also discusses various non-tradition tools (in the Indian environment) which the marketers in India have ignored so far in delivering higher customer satisfaction and increasing profits.

    ClassroomIntermediate
    ₹ 76,700 Enquire Now

    Brochure
    Offered by:  IIM Calcutta
  4. Vskills Certified Customer Focus Management Professional

    """Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"

    10 HoursOnline self studyBeginner
    ₹ 4,129 Enquire Now

    Sales, BPO

    Offered by:  VSkills
  5. Business Fundamentals: Customer Engagement

    When did you last do business with someone you didn’t trust? Or who broke a promise? Building a relationship with your customer involves time, communication and commitment, but the benefits are a sure way to help your business succeed and grow. This online course introduces the principles of relationship marketing, revealing long-term relationships as the way to unlock value for marketers, customers and other stakeholders.Even if you have never considered marketing to be relevant to you personally, the ideas shared in this course will reveal how you can benefit from it – at work or elsewhere.

    Online self studyIntermediate
    Enquire Now

    BPO, Digital, Digital Marketing

    Offered by:  Future Learn
  6. Customer Advocacy

    Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which BPO organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.

    3 HoursOnline self studyIntermediate
    $ 91 Take this Course

    BPO,

    Offered by:  Skillsoft
  7. Advanced Diploma in Customer Services Level 5

    Today’s consumer expects far more than quality products and affordable prices.  Increasingly, it’s the quality of the customer support provided that determines a brand’s performance.  Research has shown that customers are almost always willing to pay more and wait longer for their needs to be satisfied, if the respective business provides superior customer support.  Worldwide, organisations spanning all sectors are constantly on the lookout for talented customer service agents to represent their businesses.  For qualified candidates, career opportunities in customer support are boundless.

    320 hoursOnline self studyIntermediate
    ₹ 59,269 Enquire Now

    , Effective Communication, Training & Development

    Offered by:  Oxford Home Study Centre
  8. Customer Services Level 1 Award

    A business can only ever be as strong as its customer service contingency.  In the absence of a solid customer service framework, all the low prices in the world mean nothing.  Now more than ever, consumers are basing their spending decisions almost exclusively on customer service standards.  From a business perspective, this provides the perfect opportunity to differentiate your organisation from its competitors.  Employers and decision-makers worldwide are always on the lookout for talented customer service agents to add to their ranks.  Study the fundamentals of customer service with Oxford Home Study Centre and the future really is yours for the taking!

    60 hoursOnline self studyBeginner
    ₹ 11,112 Enquire Now

    Offered by:  Oxford Home Study Centre
  9. Diploma in Customer Services Level 4

    Regardless of specific sectors or even the very nature of the company, it is largely impossible to succeed in the contemporary corporate landscape without exceeding customer expectations as standard.  Customer service always has and always will play a pivotally important role in corporate public relations in general. Earn a strong reputation with the consumer public and success follows naturally – fall out of touch with the masses and remaining viable becomes a near-impossible challenge.

    260 hoursOnline self studyIntermediate
    ₹ 50,008 Enquire Now

    Leadership, , Effective Communication

    Brochure
    Offered by:  Oxford Home Study Centre
  10. Certificate in Customer Services Level 3

    Irrespective of size or purpose, every contemporary business in the world relies on outstanding customer service provision. With such ferocious competition spanning every modern sector, it is often customer commitment and reputation that determine a brand’s strength, position and long-term viability. Above and beyond any products or primary services, it is the way a business approaches and treats its valuable customers that will determine its success. Unsurprisingly, business leaders are constantly on the lookout for those with outstanding-quality customer service skills, for whom potential career options are near-limitless.

    200 hoursOnline self studyIntermediate
    ₹ 35,654 Enquire Now

    Brochure
    Offered by:  Oxford Home Study Centre
  11. Customer Service Level 2

    While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

    125 hoursOnline self studyBeginner
    ₹ 31,486 Enquire Now

    Brochure
    Offered by:  Oxford Home Study Centre
  12. Customer Service Fundamentals

    It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.

    6 HoursOnline self studyBeginner
    $ 218 Take this Course

    , BPO

    Offered by:  Skillsoft
  13. Customer Service Course Level 1

    In today’s business world, customer service is just as important as both product quality and value for money.  Contemporary consumers are no longer willing to deal with brands, businesses and organisations that do not deliver the elite service standards now seen as the norm. Poor customer service has the potential to inflict irreparable damage on the reputation of any brand or business. At the opposite end of the scale, superior customer service can be the most crucial element of all in building a hugely successful enterprise. 

    80 hoursOnline self studyBeginner
    ₹ 12,965 Enquire Now

    Brochure
    Offered by:  Oxford Home Study Centre
  14. Customer Focus

    To strengthen and advance the industry of professional customer service, Customer Focus course is important to implementing a successful customer-focused service approach. The course discovers customer’s value and how to identify the needs and expectations. It also examines customer relationship management techniques to aid and manage customer expectations to maintain competitive advantage. This course will help individuals and companies with the professional growth, recognition and development to link professionals globally. It is basically designed for BPO executives to enrich your skills to open up conversation with the team members.

    3 HoursOnline self studyIntermediate
    $ 170 Take this Course

    BPO,

    Offered by:  Skillsoft
  15. Customer Service Representative, Process

    Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.

    11.5 HoursOnline self studyIntermediate
    $ 118 Take this Course

    BPO

    Offered by:  Skillsoft
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