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Conflict Resolution Skills

Conflict Resolution Skills

Learn how to assemble a conflict management plan likely to yield positive resolutions.

1 Reviews

Course Highlights

  • 7 hours of E-learning content, tests etc

  • 10% got a pay increase or promotion

  • Offered by UCI Extension

  • Earn a certificate upon successful completion

  • 20% got a tangible career benefit from this course

Mode of learning: Online self study

Course Overview

What are the course deliverables ?
  • Use active learning skills when dealing with conflict

  • Choose appropriate communication tactics when dealing with conflict

  • Create a usable plan for managing conflict

More about this course
  • Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.

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    Puru Jain

    The course was built in a style that was easy to understand and made it interesting to carry it on further.

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