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Conflict Management with Emotional Intelligence

Conflict Management with Emotional Intelligence

Upskilling is a better roadmap to success. Enroll in this course to learn critical principles of Leadership through real-life case studies & examples

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₹ 700

Course Highlights

  • Full lifetime access

  • 3 hours on-demand video

  • Start instantly and learn at your own schedule.

Mode of learning: Online self study

Course Overview

Who should do this course ?
  • This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of conflict, the issues involved and ways to resolve conflict effectively

  • This course will support anyone who is regularly involved in managing or resolving conflict.

What are the course deliverables ?
  • Identify what conflict is about and how people react to conflict

  • Recognize why some conflict is to be expected and why it is a part of healthy relationships

  • Contrast the arious modes that can be used in conflict resolution

  • Assess your own mode of conflict and how this helps or hinders you in working with conflict

  • Explain how emotional responses differentiate from rational responses in conflict

  • Determine your behavioural preferences around managing and working with time and how they impact upon your flexibility

  • Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties

  • Discover how emotional intelligence is used to resolve conflict and build emotional bonds.

More about this course
  • This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life

  • Negotiating and resolving conflict requires good use of emotional intelligence - your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy and listening.

I am Interested

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Frequently Asked Questions

How can I take this course?
This course is delivered by an instructor through online videos and other documents only. You will be redirected to our partner site for making the payment and then accessing this course. You do not have to go to any classroom in any place for taking this course. You need an internet connection and a computer/laptop/mobile/tablet only.
Is there a specific time within which I should complete my courses?
Courses do not expire, and therefore, there is no time frame to complete your courses. Once you purchase this course, you can view it as many times as you want. You can do the course as fast or slow as you want. You can also view it from any machine in the world, whenever you want - forever.
Do I get a certificate on taking this course?
On completing the course, you will get a course completion certificate from Udemy.
Do I get a refund in case I do not like this course?
We have 7 days exchange policy. Please send email to services@naukri.com in case you have any issues related to the courses you have purchased. We don’t provide any refunds. Please inform about course(s) that you want in exchange of the ones purchased earlier and our support team will help you. This policy will not be applicable if the participant has accessed more than 30% of the e-Learning content or has attended more than 1 class. Applicable only through courses purchased through Naukri Learning. For others, please contact the course provider directly.
I have some other question. Where can I get help?
Please send email to e-learning@naukri.com or call our toll-free number 1800-103-4702.
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