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Communication in the 21st Century Workplace

Communication in the 21st Century Workplace

Enrol now to ensure how to understand the benefits of effective communication in the workplace

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Course Highlights

  • 6 Hours of E-learning content, tests etc

  • 29% started a new career after completing these courses

  • 20% got a tangible career benefit from this course

  • Offered by University of California, Irvine

  • Subtitles available in English, Vietnamese, Arabic

Mode of learning: Online self study

Course Overview

What are the course deliverables ?
  • Define communication and its role in the workplace

  • Describe benefits of effective communication in the workplace

  • Identify and explain most common audiences and techniques for communicating with each audience

  • Identify and solve common obstacles to effective communication

  • Summarize the 5 Step Technique and explain its usefulness in communicating with your manager

  • Discuss the best approaches and communication techniques for delivering bad news to your manager

  • Describe ways to make positive connections with your staff.

  • Discuss techniques for deciphering the communication styles of executive managers

  • Discuss techniques for identifying the characteristics and drivers of executive managers.

  • Discuss techniques for persuading executive management

  • Identify best practices for working successfully with virtual/remote teams.

  • Apply proven techniques for effective conference calls and webinars.

  • Shareable Certificates

  • Self-Paced Learning Option

  • Course Videos & Readings
    Practice Quizzes

  • Graded Assignments with Peer Feedback

  • Graded Quizzes with Feedback

  • Graded Programming Assignments

More about this course
  • In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).

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    Himanshu Bhatt

    communication is very important in every organisation and communication in the 21st century is one of the best course offered by coursera .
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