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Certificate in Customer Services Level 3

Certificate in Customer Services Level 3

Better-understand how to identify, pre-empt and exceed customer expectations, every time.


Course Highlights

  • 200 hours of E-learning content, tests etc

  • Get 1:1 tutor support

  • Interest Free Fee Installments

  • Earn a certificate of achievement from ABC Awards

  • Endorsed By ABC Awards and Certa Awards

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Mode of learning: Online self study

Course Overview

What are the course deliverables ?
  • This customer service certificate online, has been designed for those looking to take their own service skills to the next level and beyond. Rather than simply focusing on the provision of quality service, this six-module course helps candidates better-understand how to identify, pre-empt and exceed customer expectations, every time. Consumer audiences have never been more demanding with regard to the service standards expected – higher-level service skills have become business commodities worth their weight in gold.

More about this course
  • Irrespective of size or purpose, every contemporary business in the world relies on outstanding customer service provision. With such ferocious competition spanning every modern sector, it is often customer commitment and reputation that determine a brand’s strength, position and long-term viability. Above and beyond any products or primary services, it is the way a business approaches and treats its valuable customers that will determine its success. Unsurprisingly, business leaders are constantly on the lookout for those with outstanding-quality customer service skills, for whom potential career options are near-limitless.

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